Coaching – PST06101 Leadership and Management

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NTA Level 6 • Semester 1 • PST06101

Coaching

Leadership and Management • Source Session/Topic 21
Full source-text version: all educational wording from the extracted learning source is retained; only presenter/tutor metadata and web-layout noise are removed, while formatting is improved for readability.

Session 21: Coaching

Total Session Time: 120 minutes

Prerequisites

• None

Learning Tasks

By the end of this session students are expected to be able to:

• Define coaching
• Explain the role of coaching to pharmaceutical services in the health services
• List qualities of a coach and a coachee
• Describe advantages of coaching to the health services
• Identify coaching challenges in pharmaceuticals services

Resources Needed:

• Flip charts, marker pens, and masking tape
• Black/white board and chalk/whiteboard markers
• LCD projector and computer
• Note books and Pens

SESSION OVERVIEW

Activity/

Step Time Content

Method

1 05 minutes Presentation Introduction, Learning Tasks

2 05 minutes Presentation Coaching

30 minutes Presentation The Role of Coaching to Pharmacy Services

3

Buzzing in the Health Services

4 10 minutes Presentation Qualities of a Coach

10 minutes Presentation

5 Small Group Qualities of Coachee

Discussion

25 minutes Presentation Advantages of Coaching to the Health

6

Services

7 25 minutes Presentation Coaching Challenges in Pharmacy Services

8 05 minutes Presentation Key Points

9 05 minutes Presentation Evaluation

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SESSION CONTENTS

STEP 1: Presentation of Session Title and Learning Tasks (5 minutes)

READ or ASK students to read the learning tasks and clarify

ASK students if they have any questions before continuing.

STEP 2: Definition of Terms Coach, Coachee, Coaching (10 minutes)

• A Coach is skilled person who guide, train, and share knowledge with coachee to make

them reflect the situation in a different way

• Coachee is under skilled person who need guidance, training, or extra skills from a coach

to be in a better position to reflect the situation.

• Coaching is a process of training, guiding, assisting a less experienced staff by a coach to

be in a better position of reflecting the current situation in a different way.

STEP 3: The Role of Coaching to Pharmaceutical Services in Health

Services (30 minutes)

Activity: Buzzing (5 minutes)

Ask students to pair in two and buzz on:

• What are the roles of coaching in pharmacy services?

ALLOW few students to respond

WRITE their responses on the flip chart/board

CLARIFY and SUMMARISE by using the content below

• Training under skilled staff
• Guiding junior staff on pharmaceutical issues
• Assisting different pharmaceutical responsibilities like packing, clarifying issues to

clients

• Guiding junior staff better environmental setting at pharmaceutical
• Guiding junior staff best ways of communicating or seeking assistance
• Mentoring junior staff when they are stuck.

STEP 4: Qualities of a coach (10 minutes)

• Skilled in that particular field
• Interest with people
• Willing to mentor a coachee
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• Provide cooperation
• Able to communicate
• Able to listen coachee

STEP 5: Qualities of a Coachee (10 minutes)

• Willing to accept identified challenges
• Eager to learn
• Provide cooperation
• Know means of communication or language used
• Listening skills

STEP 6: Advantages of Coaching to the Health Services (25 minutes)

Activity: Small Group Discussion ( 20 minutes)

DIVIDE students into small manageable groups

ASK students to discuss on the following question

• What are the advantages of coaching to the Health Services ?

ALLOW students to discuss for 15 minutes

ALLOW few groups to present and the rest to add points not mentioned

CLARIFY and SUMMARIZE by using the contents below:

STEP 7: Coaching Challenges in Pharmaceuticals Services (25 minutes)

• Inadequate know how of some coaches which affects their coaching performance
• Inadequate facilities in pharmaceutical sites which limits coaches to perform his role at

pharmaceutical sites

• Inadequate skilled staff at pharmaceutical who can cope with coaching process done by a

coach

• Inadequate space for coaching process at pharmaceutical area or unit
• Shortage of supplies which may be used in coaching process which ends limiting the

coaching process.

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

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STEP 8: Key points

• Coaching is a process of guiding, training, supporting junior or coachee
• Roles of coaching to pharmaceutical services are: Training, Supporting, guiding, sharing

experiences and motivating coachee.

• Coach should possess skills: Communication skills, relevant skill in the respective field,

have interest in people, willing to coach, etc.

• Coachee need skills like listening, communicating, accepting identified challenges, etc.

during coaching process.

STEP 9: Evaluation (5 minutes)

• What is coaching?
• What are the advantages of coaching to pharmaceutical skills?
• What are the qualities of a coach in pharmaceutical services?
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References

Koontz, H. (1984). Management. New York: McGraw-Hill.

Luthans, F. (1981). Organizational Behavior. Auckland: Mcgraw-Hill International Book

Company.

Graham, H. T. and Bennett, R. (1998). Human resources management. London: Pitman.

Heller, R. and Hindle, T. (1998). Essential managers manual. London: Dorling Kindersley.

Mashimi J B. (2006). Uongozi na Utawala Bora na maendeleo ya Afrika.Business Image

Graphic & Promotions.

Saleemi N.A. and Bogonko J. B. (1997). Management (Principles and Practice) Simplified.

N. A. Saleemi Publishers

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

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