NTA Level 6 • Semester 1 • PST06101

Organization Behaviour in Relation to Workplace

Leadership and Management • Source Session/Topic 16

Full source-text version: all educational wording from the extracted learning source is retained; only presenter/tutor metadata and web-layout noise are removed, while formatting is improved for readability.

Session 16: Organization Behaviour in Relation to

Workplace

Total Session Time: 120 minutes

Learning Tasks

By the end of this session students are expected to be able to:

• Define workplace

• Describe relationship between organization and working environment

• List organization behaviours which motivate staff

• Explain organizational behaviours which demotivate staff

Resources Needed:

• Flip charts, marker pens, and masking tape

• Black/white board and chalk/whiteboard markers

• LCD projector and computer

• Note books and Pens

SESSION OVERVIEW

Activity/

Step Time Content

Method

1 05 minutes Presentation Introduction, Learning Objectives

05 minutes Definition of Work, Space, and Work

2 Presentation

Environment

30 minutes Presentation Relationship Between Organization and

Buzzing Working Environment

4 15 minutes Presentation Organization Behavious Which Motivate Staff

30 minutes Presentation

Organization Behavior which Demotivate

5 Small Group

Staff

Discussion

25 minutes Presentation The Relationship between Working

Environment with Pharmaceutical Services

7 05 minutes Presentation Key Points

8 05 minutes Presentation Evaluation

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

SESSION CONTENTS

STEP 1: Presentation of Session Title and Learning Tasks (5 minutes)

READ or ASK students to read the learning tasks and clarify

ASK students if they have any questions before continuing.

STEP 2: Definition of Terms Work, Space and Work Environment (5

minutes)

• Work is an action involving mental and physical effort done in order to achieve intended

result.

• Space is an area where services are provided.

• The definition will differ from nature of service provided like pharmaceutical space,

labour space, consultation room, running truck, air space etc.

• Work environment is all area with sporting facilities used by staff for serving clients.

STEP 3:Relationship Between Organization And Working Environment

(30 minutes)

Activity: Buzzing (5 minutes)

Ask students to pair in 2 and buzz on

• What is the relationship between organization and working environment?

ALLOW few students to respond

WRITE their responses on the flip chart/board

CLARIFY and SUMMARISE by using the content below

• An organization as an entity formed by people having a common goal to be fulfilled

through interaction of various actors is supposed to create good working environment to

its staff so that they provide intended services

• Working facilities should be updated from time to time to enable workers enjoy their jobs

• Hygiene of working environment should be improved to safeguard health of workers in

each organization

• Security gargets and general security in working environment should be reinforced to

ensure safety of workers in organizations.

• Better working environment has a direct relationship with organizational productivity.

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

STEP 4: Organization Behaviours which Motivate Staff (15 minutes)

• Clear organizational objectives

• Well job distribution among different actors

• Organized and fair motivational system

• Open evaluation system

• Adherence to organogram in operation and reporting

• Clear information sharing system among different actors

• Training system to all staff

• Team work and cooperation

• Supportive leadership to staff and client

STEP 5: Organization Behaviour which Demotivate Staff (25 minutes)

Activity: Small Group Discussion ( 30 minutes)

DIVIDE students into small manageable groups

ASK students to discuss on the following question

• What are the Organization Behaviors Which Demotivate Staff?

ALLOW students to discuss for 15 minutes

ALLOW few groups to present and the rest to add points not mentioned

CLARIFY and SUMMARIZE by using the contents below

• Unclear organizational objectives leading to staff to perform tasks with no clear guidance

which does not show the organization general achievement

• Poor staff job distribution making some people to work more while others doing less.

• Unclear motivation system gives room for some staff to be highly motivated living others

unmotivated which lead to complaints to some staff ending lowering institutional

productivity. Motivation since is a complex issue if not well structured affects staff.

• Unopen evaluation system limits fair and open evaluation of staff performance giving

room to bias evaluation

• Bypassing organogram structure gives room to favoritism ending in causing complaints

from the bypassed actors.

• Poor information sharing demotivates those who miss the information hence affecting

their efforts to work ending lowering productivity.

• Unfair training system gives room for some staff to benefit training while others missing

the opportunity

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

• Self-centeredness in organization affects sense of team work hence ending affecting

organizational performance.

• Unsupportive leadership to staff in organization causes a lot of disharmony

STEP 6: The Relationship Between Working Environment with

Pharmaceutical Services (25 minutes)

• Working environment has a direct relationship with pharmaceutical services as it is where

those services are planned and provided to clients.

• Good working environment to pharmaceutical staff motivates them to put on more efforts

to their respective work

• Poor working environment discourage pharmaceutical staff in their daily pharmaceutical

services

• Working environment addresses many things like working tools, working space, supplies,

light, etc. Hence if all those at pharmaceutical services are in place taking into

consideration that those staff are with required skills, knowledge and are well motivated

then the services will be provided at high degree.

STEP 7: Key Points (15 minutes)

• Workplace is a working area where service providers like pharmaceutical staff are using

to render services to client.

• There is close relationship between organization and working environment as good

working environment in the organization motivates staff to work better and vice versa.

• organization behaviors like supportive management, well established motivational

system, open and fair communication or information sharing in organization, etc. motivate

staff

STEP 8: Evaluation (15 minutes)

• What is workplace?

• What is the relationship between organization and working enviroment?

• What organizational behaviours that motivates staff at pharmaceutical services?

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

Reference

Peterson A.M, Kelly N.W (2014); Leadership and management in pharmacy practice, 2nd

edition, CRC press

Marquis, B. L and Huston, C. J (1996) Leadership Roles and Management Functions in

Nursing – Theory and Application, 2nd Edition: Lippincott, Philadelphia.

Graham, H. T. and Bennett, R. (1998). Human resources management. London: Pitman.

Heller, R. and Hindle, T. (1998). Essential managers manual. London: Dorling Kindersley.

Mashimi J B. (2006). Uongozi na Utawala Bora na maendeleo ya Afrika. Business Image

Graphic & Promotions.

Saleemi N.A. and Bogonko J. B. (1997). Management (Principles and Practice) Simplified.

N. A. Saleemi Publishers.

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

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