NTA Level 6 • Semester 1 • PST06101

Health Care Team

Leadership and Management • Source Session/Topic 11

Full source-text version: all educational wording from the extracted learning source is retained; only presenter/tutor metadata and web-layout noise are removed, while formatting is improved for readability.

Session 11: Health Care Team

Total Session Time: 120 minutes

Prerequisites

• None

Learning Tasks

By the end of this session students are expected to be able to:

• Define a team in the context of pharmaceutical

• List types of teams

• Explain steps in team formation

• Enumerate advantages of teams

• Describer disadvantages of a team

Resources Needed:

• Flip charts, marker pens, and masking tape

• Black/white board and chalk/whiteboard markers

• LCD projector and computer

• Note books and Pens

SESSION OVERVIEW

Activity/

Step Time Content

Method

1 05 minutes Presentation Introduction, Learning Tasks

05 minutes Presentation

2 Definition of Health Care Team

Buzzing

3 10 minutes Presentation Types of Teams

30 minutes Presentation

4 Small Group Steps Involved in Team Formation

Discussion

30 minutes Presentation

5 Advantages of Teams

Brainstorming

6. 30 minutes Presentation Shortcoming of Teams

7 05 minutes Presentation Key Points

8 05 minutes Presentation Evaluation

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

SESSION CONTENTS

STEP 1: Presentation of Session Title and Learning Tasks (5 minutes)

READ or ASK students to read the learning tasks and clarify

ASK students if they have any questions before continuing.

STEP 2: Definition of Team (5 minutes)

Activity: Buzzing (5 minutes)

Ask students to pair and buzz in 3 minutes on the following:

• What is pharmaceutical team?

ALLOW few students to respond

WRITE their responses on the flip chart/board

CLARIFY and SUMMARISE by using the content below

• A team is a group of people working together to attain set goal

• Pharmaceutical team is a team formed by pharmaceutical staff to address pharmaceutical

established objective

• Health care team is a composition of various staff working in the health sector of various

disciplines to address set health goal.

STEP 3: Types of Teams (5 minutes)

• Working Teams are teams that are basic to any organization. Example pharmaceutical

team, academic team, football team etc.

• Special Purpose Teams. Special purpose teams are teams that are formed to fulfil a

special assignment like evaluation, consultancy, research, etc.

• Multi-functional Teams. These teams consist of members formed from different areas of

expertise sharing tasks.

• Self-Directed Teams. Self-Directed Teams do not have a clear leader. Members define the

division of labor, responsibilities and the distribution of tasks sometimes no need of

having a team leader.

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

STEP 4: Steps in Team Formation (30 minutes)

Activity: Small Group Discussion ( 20 minutes)

DIVIDE students into small manageable groups

ASK students to discuss on the following question

• What are the steps involved in team formation?

ALLOW students to discuss for 15 minutes

ALLOW few groups to present and the rest to add points not mentioned

CLARIFY and SUMMARIZE by using the contents below:

Bruce Tuckman developed a Tuckman Model in the mid-1960s commonly referred as

Tuckman framework for team development there are five steps in team formation or

development:

• Forming – Is an early stage which expresses feelings like excitement, Eagerness,

Curiosity, where members will keep asking questions and create structure, goals,

direction, roles of the team. Is a stage of build trust among team members.

• Storming – Is a stage of frustration as no trust to each other every one studying on his

fellows, challenging each other‘s ideas.

• Norming – Is a stage where members know each other build trust, agree on goals work

and measure results.

• Performing – Is a stage where members will gain satisfaction and confidence on each

other and focus on task accomplishment.

• Transformation – Is a stage where some member leaves the team for a number of reasons

like retirement, transfer etc. The performance at that stage may be reduced but after a

while they will be proud of their achievement.

STEP 5: Advantages of Teams (30 minutes)

Activity: Brainstorming (5 minutes)

Ask students to brainstorm on the following question:

• What are advantages of teams?

ALLOW few students to respond?

WRITE their responses on the flip chart/ board

CLARIFY and SUMMARISE by using the content below

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

• Shared responsibility among different actors

• Motivates each other leading to achieving the goal

• Facilitates learning process through others

• Allows other actors to share workload (delegate) to give room for others do other tasks.

• Work done by a team creates sense of ownership at the as it is a team achievement rather

than individual achievement.

• Proactive Approach which means involvement of various actors leads to gain experience

from the more experienced ones especially when involve practical assignments.

• Skill development through complementarity from skilled member to less skilled member.

STEP 6: Shortcomings of Teams (30 minutes)

• Time consuming due to misunderstandings or unnecessary jokes during the process of

performing assigned tasks

• Can lead to some actors feel uncomfortable in case end result is not positive

• Confusing if no trust or others are trouble makers.

• Causes conflict among members during the process when things are not going right as

expected

• May require change due to a number of factors like when some members are transferred,

retire or causes unnecessary troubles to other team members.

STEP 7: Key Points (5 minutes)

• Team is a group of people working together to achieve a set goal.

• Pharmaceutical team is a team formed by pharmaceutical members

• Teams have benefits of increasing productivity and supplement learning process from

each other.

• Teams as well may have disadvantages like time wastage, frustration, conflict among

team members, etc.

STEP 8: Evaluation (5 minutes)

• What is pharmaceutical team?

• What are the types of teams?

• What are the advantages of teams?

• What are disadvantages of a team?

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

References

Peterson A.M, Kelly N.W (2014); Leadership and management in pharmacy practice, 2nd

edition, CRC press

Marquis, B. L and Huston, C. J (1996) Leadership Roles and Management Functions in

Nursing – Theory and Application, 2nd Edition: Lippincott, Philadelphia.

Graham, H. T. and Bennett, R. (1998). Human resources management. London: Pitman.

Heller, R. and Hindle, T. (1998). Essential managers manual. London: Dorling Kindersley.

Mashimi J B. (2006). Uongozi na Utawala Bora na maendeleo ya Afrika. Business Image

Graphic & Promotions.

Saleemi N.A. and Bogonko J. B. (1997). Management (Principles and Practice) Simplified.

N. A. Saleemi Publishers.

PST 06101 Leadership and Management NTA L 6 Semester 2 Facilitator Guide

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