Strategies For Interactively Communication

SESSION 11: 26/04/2025

SESSION NAME: INTERACTIVELY COMMUNICATION

OBJECTIVES

• At the end of the session, you should be able to:
• Define the meaning of communication and effective communication
• Identify components of communication system
• Describe benefits /importance of effective communication
• Describe strategies for interactively communication
• Identify barriers for effective communication

Identify methods of overcoming barriers for effective interaction

INTRODUCTION

COMPONENTS OF COMMUNICATION PROCESS

EFFECTIVE COMMUNICATION

Effective communication is a communication between two or more persons wherein the intended message is successfully delivered, received and understood For a radiographer, the ability to communicate is a very important skill and a vital part of the job Radiographers speak to people of varying educactional, cultural and social backgrounds and must do so in an effective, caring and professional manner- especially when communicating with patients and their family

IMPORTANCE OF EFFECTIVE COMMUNICATION

ASSIGNEMENT 01: Briefly describe seven (07) importance of effective communication of a radiographer to a patient in the radiology department

CHANNELS OF COMMUNICATION

Strategies for interactively/effective communication

STATEGY 1: USE OF SIMPLE AND CLEAR LANGUAGE

STRATEGY 2: USE OF NUMBERS AND VISUAL AIDS

STRATEGY 3: DIALOGUE AND ACTIVE LISTENING

• Use open-ended questions to initiate dialogue
• Encourage questions with prompts like “What questions do you have”
• Use empathetic listening: Acknowledge emotions and concerns
• Why it matters:
• Builds rapport

Encourages shared decision-making

STRATEGY 4: EVALUATE PATIENT UNDERSTANDING

• Apply the teach-back method- ask patients to repeat the information in their own words
• Use checklists or mini-quizzes to verify understanding
• Observe non-verbal cues (confusion, nodding without engagement)
• Why it matters:
• Detects gaps in understanding

Reduces miscommunication risks

BUILDING RAPPORT

How to build rapport:

• Shake hands
• Introduce yourself
• Use same language as patient
• Show patience
• Do not interrupt
• Make eye contact
• Do not attend to other patients while busy with another

Say ‘yes’, ‘um-hum’ or use a non-verbal gesture so they know you are interested

BARRIERS TO EFFECTIVE COMMUNICATION

Consequences of negative non-verbal communication

BARRIERS TO COMMUNICATION

BARRIERS FROM THE SENDER

BARRIERS FROM THE SENDER CONT…

BARRIERS FROM THE RECEIVER

BARRIERS TO COMMUNICATION IN HEALTHCARE

• Advice-giving and moralizing
• Arguing
• Preaching
• Storytelling
• Showing discomfort, embarrassment if patient is upset
• Not respecting patient’s beliefs or way of life

Not creating trust or rapport

HOW TO OVERCOME BARRIERS

• Using the appropriate channel
• Creating good rapport
• Being attentive both verbally and non-verbally
• Using a common language
• Avoiding medical terminology and jargon
• Being self-aware
• Using feedback from from each other

Asking questions for clarification in order to understand feedback

H/M

REFERENCES