Communication Concepts in Radiology Services

SESSION 1: COMMUNICATION CONCEPTS IN PROVIDING RADIOLOGY SERVICES

At the end of this session students should be able to;

Describe hospital, its existence, organization chart and relationship with radiology department Describe radiology department and its channel of communications Describe communication skills and radiographer patient first contact Leaning objectives

Hospital

An institution built, staffed and equipped for the diagnosis of disease, treatment of both medical and surgical of the sick and injured people Department

A specialized unit within a healthcare facility dedicated to providing focused medical care and service Organization chart

• A graphical presentation of an organization's structure

Organization structure

How activities such as task allocation and supervision are directed towards achievement of an organization Definition of terms

,

• Hospital organization chart

Hospital Advisory Board

• Medical officer I/C
• Nurse officer I/C
• Health secretary
• Med. dept
• Surg. dept
• Radiology dept
• Paed. dept
• Obs & gyn dept
• Nursing services

Lab dept

It is operated by professionals called radiographer

Under the head of department who reports to the medical officer in charge of the health care facility

Communication

Is the act of transmitting and receiving information, OR Refers to a two-way process in which information, knowledge and ideas are transmitted by any means from one individual or group to another individual or Group Communication skills and radiographer patient first contact

Communication skills

• Ability of an individual to convey a message to another person or group of people

Facilitates people to communicate effectively

Verbal communication

• Non-verbal communication

Types of communication

Communication must consist of five elements;

• Sender (encoder, source or communicator)
• This is a person who sends the message or initiator of communication
• Message
• Information facts that needs to be communicated

Components of Communication Process

Medium/channel is a means used to exchange / transmit the message.

Receiver /Decoder is a person for whom the message is intended / aimed Feedback is the main component of communication process as it permits the sender to analyse the efficacy of the message

SENDER

MESSAGE

MEDIUM

RECEIVER

FEEDBACK

Outline 6 communication skills that can be used by a radiographer to a patient.

• ( In a group of 3 students)

Task

Establishing rapport

• Greetings
• Introduction
• Get to know the patient concerns, condition and pay attention
• Provide reassurance
• Maintain eye contact
• Ensure privacy
• Avoid jargon words
• Be empathetic

Radiographer -patient first contact

Hospital

An institution built, staffed and equipped for the diagnosis of disease, treatment of both medical and surgical of the sick and injured people Department

A specialized unit within a healthcare facility dedicated to providing focused medical care and service Organization chart

• A graphical presentation of an organization's structure

Organization structure

How activities such as task allocation and supervision are directed towards achievement of an organization Summary

Communication

Is the act of transmitting and receiving information, OR Refers to a two-way process in which information, knowledge and ideas are transmitted by any means from one individual or group to another individual or Group Communication skills

Ability of an individual to convey a message to another person or group of people

Andrea G,.Patient communication in radiology: Moving up the agenda.Rockall www.elsevier.com/locate/ejrad

Fujishim, R. (2008). Creating Communication Exploring & Expanding Your Fundamental Communication Skills. 2nd Edition. Rowman & Littlefield Publishers Medical practice management body of knowledge review medical group

REFERENCE