NTA Level 4 • Semester 1 • PST04106

Using Skills of Communication

Communication Skills • Source Session/Topic 4

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Session 4: Using Skills of Communication

Total Session Time: 120minutes + 2 hours Assignment

Prerequisites

• None

Students LearningTasks

By the end of this session students are expected to be able to:

• Define communication skill

• Describe different types of communication skills

• Describe principles of effective communication

• Demonstrate communication skills

Resources Needed

• Flip charts, marker pens, and masking tape

• Black/white board and chalk/whiteboard markers

• Computer and LCD Projector

SESSION OVERVIEW

SESSION CONTENTS

STEP1: Presentation of Session Title and Learning Tasks (5 minutes)

READ or ASK students to read the learning tasks and clarify

ASK students if they have questions before continuing

STEP 2: Definition of Communication skill (10 minutes)

|Activity: Brainstorming (5 minutes) |

| |

|Ask students to brainstorm on the following question: |

| |

|What is communication skill? |

| |

|ALLOW few students to respond |

| |

|WRITE their responses on the flip chart/ board |

| |

|CLARIFY and SUMMARISE by using the content below |

• Skill: It is learned ability to perform an action.

• Communication Skill: It is the ability to convey information to another

person effectively and efficiently

STEP 3: Types of Communication Skills (25 minutes)

|Activity: Buzzing (10 minutes) |

|ASK students to pair up and buzz on the following question for 2 |

|minutes |

| |

|What are the types of communication skills? |

| |

|ALLOW few pairs to respond and let other pair to add on points not |

|mentioned |

| |

|WRITE their response on the flip chart/board |

| |

|CLARIFY and SUMMARIZE by using the content below |

Types of Communication Skills

• Listening skill: It is the ability to hear and understand the messages

that others are communicating. These messages are transmitted verbally or

non-verbally

• Reading skill: These are skills that enable the reader in interpreting

and deriving meaning from written or printed text

• Presentation skill: These are skills that will enable your message to be

delivered effectively

• Writing skill: It is a process in which mental concepts and ideas are

presented through readable forms

• Non-verbal skill: Non-verbal is communication through body language for

example eye contact, facial expression, hand gestures and head nod. It

often takes on more meaning in interpersonal and/or emotional exchanges

STEP 4: Principles of Effective Communication (55 minutes)

|Activity: Group Discussion (15 minutes) |

| |

|DIVIDE students into small manageable groups |

| |

|ASK students to discuss on the following question |

| |

|What are the principles of effective communication? |

| |

|ALLOW students to discuss for 15 minutes |

| |

|ALLOW few groups to present and the rest to add points not mentioned |

| |

|WRITE their response on the flip chart/board |

| |

|CLARIFY and SUMMARIZE by using the content below |

The following are Principles of Communication:

Principles of Active Listening:

• Pay attention – force yourself to pay attention, focus on the speaker,

don’t destruct, let them to know they are being head

• Use body language – direct eye contact, face the person, adopt an

open body posture

• Use listening responses – “yes”, “uh huh

• Listening the whole message

Principles of writing skills:

• Simplicity

• Readability

• Clarity

• Grammatical correct

Principles of Reading Skills:

• Pay attention

• Concentration

• Develop interest

Principles of Presentation skills:

• Confidence

• Think before you speak

• Voice variation

• Speak loudly and clearly

• Organize your talk

Principles of Non-verbal skills:

• Use them with care to avoid misunderstanding. This is evidenced by the

fact that some nonverbal communication has the same meaning across

cultures

STEP 5: Key Points (05 minutes)

• Communication skills is the ability to convey information to another

person effectively and efficiently

• Types of communication skills include listening skill, reading skill,

presentation skill, writing skill, non – verbal skill

• The principles of effective communication are active listening,

writing skill, reading skill, presentation skill and non – verbal

STEP 6: Evaluation (10 minutes)

• What is communication skill?

• What are different types of communication skills?

• What are the principles of effective communication?

STEP 7: Assignment (10 minutes)

|Activity: Take Home Assignment (10 minutes) |

| |

|DIVIDE students in groups or individual |

|ASK the students to work on the following assignment |

|Prepare a presentation to be delivered to the class indicating the |

|skills and principles that must be adhered while presenting |

| |

|ALLOCATE time for students to do the assignments and submit |

| |

|REFER students to recommended reference |

References

Burger,B.A. (2009) Communication skills for pharmacist; building

relationships, improving patient care (4thed.). New York:

American pharmacist association

Burnard, P. (1992). A communication skills guide for health care workers

(1sted.). London: Edward Anorld

Hubley, J (1993)Communicating Health. An action guide to health education

and health promotion (1sted.). London: Macmillan

Kadeghe, M. (2005) Communication skills; theory and practice (3rded.). Dar

essalaam: Afroplus Industries Ltd.

Kariuki, M. K.&Munga E. C. (2011) Fundamentals of communication skills

(1sted.). Mwanza: Victoria Education Promotional Centre Ltd.

Kurtz, S.,Silnerman,.J.& Draper, J. (1998) Teaching and learning

communication skills in medicine (1st ed.). London: Raddiffe Medical

Place Ltd.

Mahundu, C.M. (1999). A manual on communication skills (1sted.). Ndanda:

Benedictine Publishers

Rungapaidiachy, D. M. (1999) Interpersonal communication and psychology

(1sted.). Massachusetts: Butterworth-Heinemann

Pitt, B. (1991). Health, teacher’s diploma communication. Harare: MOH

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