OPTOMETRY COURSE
OPT04101 Communication Skills and Customer Care — Optometry Notes
NTA Level 4 · Semester 1 · 8 existing lesson topics. The 50-question bank and source folder are linked below; supplementary notes are included where available.
- Communication Skills and Customer Care
- Communication And Life Skills
- Customer Care
- Communication with People with Visual Impairment
- Effective Communication With Key Population
- Empathy
- Communicating with Drug Abusers and Alcoholics
- Skills of customer care to improve quality of service
OPT04101 study resources
Practice questions and supplementary notes align with the NTA Level 4 assessment plan. Source files and slides remain in the module folder.
