Health Information Management

PST05209 Health Information Management — Complete Facilitator-Referenced End-of-Semester Guide
PST05209 End-Semester Guide
Technician Certificate in Pharmaceutical Sciences · NTA Level 5 · Semester II

Health Information Management Complete Facilitator-Referenced End-of-Semester Guide

Every notes section is tied to exact Facilitator Guide pages. The complete extracted text of every assessed written and practical source session is included, and the original Facilitator Guide can be opened inside this page at the cited PDF page.

7 written Related Tasks11 practical Related Tasks42 answered MCQs35 answered True/False statements28 short answers10 guided essaysExact page-by-page source reveal
Official assessment boundary

Exact End-of-Semester Examination Scope

Strict boundary: written notes and written questions cover only the seven Related Tasks selected for the semester examination. Practical guidance covers only the eleven practical Related Tasks listed in the assessment plan. Topics outside this boundary are not presented as semester-examination theory content.

Written examination coverage

SEORTExaminable task
5.1.3(a)Explain principles of report writing
5.1.4(b)Describe importance of backing up data
5.1.4(e)Classify different types of computer viruses
5.1.4(f)Describe importance of computer antivirus software
5.2.1(c)Explain importance of a Health Management Information System
5.3.2(c)Explain importance of pharmaceutical information management in vertical programmes
5.3.3(a)Explain importance of networking in disseminating pharmaceutical information

Written paper format

SectionTypeStructureMarks
AMultiple choice10 questions, five options each10
BMultiple True/False4 questions, five statements each10
CMatching items2 sets, five premises and eight responses each10
DShort answers8 questions40
EGuided essays2 questions, 15 marks each30
Total100

Practical examination coverage

The practical examination carries 30%, lasts 2–3 hours and contains a minimum of two questions.

5.1.1: RT (b)
5.1.2: RTs (c), (d)
5.1.3: RTs (b), (c)
5.1.4: RT (g)
5.1.5: RTs (c), (d), (f)
5.2.2: RT (d)
5.2.3: RT (c)
Complete assessment-aligned notes

Written Examination Notes

Facilitator-only notes rule: all explanatory notes in this document are derived only from the attached PST05209 Health Information Management Facilitator Guide. Every assessed source session is reproduced below page by page. Past-paper wording remains only in the question-and-answer sections.
SEO 5.1.3 · RT (a)

Principles of Good Report Writing

Facilitator Guide: Session 6, pages 75–80.

Exact facilitator referenceSession 6: Report and Presentation of Health Related Information Using Computer Packages · Guide pages 75–81 · PDF pages 85–91Reveal exact extracted text

Meaning and purpose of a report[exact guide source]

A report is a practical document that describes, deals with or analyses a situation so that the reader can take specific action. The report considers whether a problem exists; the conclusion draws together the elements of the problem; and the recommendations present the available options for solving it.

Types of report[exact guide source]

Basic principles[exact guide source]

1. Accuracy[exact guide source]

  • Report factual information and information obtained through the senses.
  • Separate fact from hearsay, opinion and conclusion.
  • Avoid allowing strong feelings to influence the description.
  • Use clear words, avoid unexplained jargon and clarify abbreviations.
  • Proofread and rewrite the report when necessary.

2. Completeness[exact guide source]

  • Report all facts discovered during investigation or data collection.
  • Do not omit information merely because it appears irrelevant to the writer.
  • Avoid partially stated facts because they may mislead the reader.
  • Explain missing or incomplete information.
  • Identify possible sources of further information and undeveloped leads.

3. Conciseness[exact guide source]

  • Remove unrelated, extraneous, incidental and non-essential details.
  • Avoid adjectives, wit, sarcasm, flowery expressions and repetition.
  • Maintain one clear line of thought and purpose.
  • Use headings, paragraphs, sentence structure and emphasis carefully.

4. Impartiality and objectivity[exact guide source]

  • Present material and evidentiary facts without addition or subtraction.
  • Do not conceal or withhold information.
  • Do not assume or allow preconceived ideas to control the report.
  • Maintain an unbiased and open mind.
  • Avoid emotional involvement in seeking and reporting information.

5. Clarity[exact guide source]

  • Arrange information so that the reader can review and understand it easily.
  • Write in chronological or another logical order.
  • Avoid ambiguous sentences and vague statements.
  • Use words suitable for the intended reader.

6. Proper report formatting[exact guide source]

  • Divide the report into clear sections.
  • Use consistent headings, paragraphs and presentation.
  • Where appropriate, include title page, undeveloped leads, conclusions, witness list and evidence list.

Typical report structure[exact guide source]

Title page → Contents → Introduction → Acknowledgement → Executive Summary → Methodology → Findings → Conclusion → Recommendations → Bibliography → Appendices → Glossary.

Points to consider[exact guide source]

  • Clarify the aims before starting and consider the intended reader.
  • Gather information needed to explain or define the situation.
  • Use the required departmental style.
  • Ensure each finding has a conclusion.
  • Exchange reports for proofreading where possible.
  • Proofread from the end to the beginning to disrupt expectations and reveal errors.
Reveal complete exact Facilitator Guide text — Session 6: Report and Presentation of Health Related Information Using Computer Packages (guide pages 75–81)
This is the complete page-by-page text extraction for the cited Facilitator Guide session. Nothing from the cited page range has been intentionally shortened. Use “Open original page” to inspect tables, diagrams, screenshots and formatting exactly as printed in the embedded guide.
Facilitator Guide page 75 · PDF page 85
Session 6: Report and Presentation of Health Related
Information Using Computer Packages

Total Session Time: 120 minutes

Prerequisites
• None

Learning Tasks
By the end of this session students are expected to be able to:
• Define report
• Explain principles of good report writing
• Describe methodology of report writing

Resources Needed
• Flip charts, marker pens, and masking tape
• Black/white board and chalk/whiteboard markers
• Computer and LCD projector

SESSION OVERVIEW
 Step         Time        Activity/Method Content

   1       05 minutes        Presentation     Introduction, Learning Objectives
                              Buzzing
   2       10 minutes                         Definition of Report
                            Presentation
   3       45 minutes       Presentation      Basic Principles of Good Report Writing
                            Presentation
   4       45 minutes       Small group       Methodological of Report Writing
                              activity
   5       05 minutes       Presentation      Key Points

   6       05 minutes       Presentation      Evaluation

   7       05 minutes       Presentation      Assignment




                                             75
Facilitator Guide page 76 · PDF page 86
SESSION CONTENTS

STEP 1: Presentation of Session Title and Learning Tasks (05 minutes)

READ or ASK students to read the learning tasks

ASK students if they have any questions before continuing.

STEP 2: Definition of Report (10 minutes)


Activity: Buzzing (05 minutes)

ASK students to pair up and buzz on the following question for 2 minutes:
  • What is a report?

ALLOW few pairs to respond and let other pairs to add on points not mentioned

WRITE their response on the flip chart/board

CLARIFY and SUMMARISE by using the content below

•   Report
    o The report is a practical document that describes deals or analyses a situation such
       that the reader can take specific actions about the situation.
    o The report as a whole asks if there is a problem.
    o The conclusion draws the various elements of this question together, typically
       acknowledging that there is a problem and breaking it down into its component
       parts.
    o The recommendations suggest the range of options available to solve the problem.

•   Types of report
    o Factual report: gathering information that explain or define a situation
    o Instructional report: gathering information that explain a problem and offer a
       range of solutions
    o Persuasive report: gathering information that explain a problem and recommend a
       solution.




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Facilitator Guide page 77 · PDF page 87
STEP 3: Basic Principles of Good Report Writing (45 minutes)

• Accuracy
   o Report factual information, for example ―I saw.‖
   o Report information gained from the physical senses, for example, sight, smell,
     taste, auditory, and touch.
   o Be aware of feelings that may destroy objective descriptions. Strong feelings can
     cause the writer to seek evidence to support her feelings and reject evidence that
     does not support them.
   o Make distinctions between fact and hearsay, fact and opinion, and fact and
     conclusions.
   o Be clear about the meaning of words; avoid jargon.
   o Clarify all abbreviations, such as SOB for shortness of breath.
   o Proofread the report and rewrite as needed.

• Completeness
   o Completeness is achieved by reporting all the facts discovered during the course
     of an investigation or data collection.
   o Information that appears irrelevant to the investigator may be relevant to the
     reviewer.
   o In most cases, the only information the reader will have will be the information in
     the report.
   o Partially stated facts can be misleading and misinterpreted.
   o Explain why certain information is lacking or incomplete.
   o Provide a detailed explanation of the possible source of additional information
     and undeveloped leads.

• Conciseness
   o Avoid unrelated, extraneous, incidental, and nonessential information and detail.
   o Pay attention to grammar.
   o Avoid adjectives, wit, sarcasm, flowery expressions, and repetition. A report is
     not a literary or creative writing exercise.
   o Use singleness of thought and purpose. A good report will give the reader a clear
     idea or picture of the investigation or the information collected.
   o Use headings, paragraphing, sentence structure, indentations, underlining, and
     capitalization to emphasize and give weight and/or visibility to information the
     investigator deems more important.

• Impartiality/Objectivity



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Facilitator Guide page 78 · PDF page 88
   o The investigator is a fact finder. Report the material and evidentiary facts without
     addition or subtraction.
   o Do not conceal or withhold information.
   o Do not assume.
   o Do not conclude.
   o Maintain an unbiased and open mind about the case.
   o Avoid formulating preconceived ideas about the guilt of the accused.
   o Avoid becoming emotionally involved in the process of seeking information.

• Clarity and Report Formatting
  o Arrange the contents of the report in discrete sections to facilitate the reader’s
     review and understanding of the report.
  o Write in chronological order.
  o Avoid ambiguous sentences and vague statements.
  o Additional parts of the complete report may include the title page, information on
     undeveloped leads, investigator’s conclusions, witness list, and exhibit/evidence
     list.

STEP 4: Methodological of Report Writing (45 Minutes)
• Typical report structure:
                                      Title page
                                          ▼
                                       Contents
                                          ▼
                                     Introduction
                                          ▼
                                  Acknowledgement
                                          ▼
                                  Executive Summary
                                          ▼
                                     Methodology
                                          ▼
                                       Findings
                                          ▼
                                      Conclusion
                                          ▼
                                   Recommendations
                                          ▼
                                     Bibliography
                                          ▼

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Facilitator Guide page 79 · PDF page 89
                                       Appendices
                                           ▼
                                        Glossary

• Point to consider during report writing:
   o Read journals for your subject.
   o Remember that each finding should have a conclusion.
   o Think about what a report does.
   o Check department style and use that.
   o Clarify your aims before you start.
   o Consider who the reader is.
   o Gather information to explain or define a situation.
   o Swap with a friend; proof-read each other’s reports.
   o Consider what you will need to tell your reader to get them there.
   o Proof-read from end to beginning; this disrupts expectations.



STEP 5: Key Points (5 minutes)
• Report is a practical document that describe the situation which the reader can take
  action
• Accuracy, completeness, conciseness, objectivity, clarity and formatting are the basic
  principles of report writing
• Report should be written by follow the methods of report writing

STEP 6: Evaluation (5minutes)
•   What is report?
•   What are the types of report?
•   What are the principles of report writing?
•   What are the components of report?




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Facilitator Guide page 80 · PDF page 90
STEP 7: Take Home Assignment (5minutes)
Activity: Take Home Assignment

TELL the student to answer the following question:
• Use the information recorded in the HMIS Monthly Tracer Medicine Register and
  writes a simple report to CHMT of your district of choice.

DIVIDE students into small manageable groups.

ALLOW group to work for three days and submit the task after scheduled time.

CONDUCT general discussion by asking groups to present one of these questions for not
        less than 5 minutes.

SUMMARIZE the activity using training guidelines.




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Facilitator Guide page 81 · PDF page 91
References
Embrey, M. A. (2013). MDS-3: Managing access to medicines and health technologies.
  Sterling, VA: Kumarian Press.

MoHSW, Strengthening Health Information System, Government printers, Dar es
 Salaam

United Republic of Tanzania Ministry of Health and Social Welfare, Strategy for
  Development and Implementation of an Integrated Logistics System for Essential
  Health Commodities: Government printers, Dar es Salaam

USAID | DELIVER PROJECT, Task Order 1. 2011. Tanzania: 2020 Supply Chain
     Modeling—Forecasting Demand from 2020–2024. Arlington, Va

International Council on Archives (1999), Managing Public Sector Records,
   Understanding computers an over view for records and archives: International
   Records Management Trust London

Mort S. (1995). Professional Report Writing. Gower Publisher Ltd. Bristol

UK. (2018). Report Writing-Quick Guide. Student Learning Advisory Service.
  University of Kent. Accessed date: 10.09.2018. Available at: www.kent.ac.uk
  https://career.guru99.com/wp-content/uploads/2014/10/max_formula_1.png




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SEO 5.1.4 · RT (b)

Importance of Backing Up Data

Facilitator Guide: Session 7, pages 83–86.

Exact facilitator referenceSession 7: Computer Applications for Data Backup, Information Searching and Learning · Guide pages 82–99 · PDF pages 92–109Reveal exact extracted text

Meaning of data backup[exact guide source]

A data backup is the result of copying or archiving files and folders so that they can be restored after data loss. A backup supports recovery after deletion or corruption and recovery of data from an earlier time according to a retention policy.

Why backup is important[exact guide source]

The human eraser[exact guide source]

A fast computer combined with an unprepared or tired user can destroy much work quickly. A backup can save hours, days or months that would otherwise be spent reconstructing valuable data. Important data should be backed up before major hardware or software changes.

Hard-disk failure[exact guide source]

Disk failure is unpredictable and may occur at the worst time. Backup systems provide protection from the loss that follows an unexpected disk failure.

Virus and spyware protection[exact guide source]

Malicious programs may cause errors, lockups and data loss. A reliable backup, used with virus-detection software, can restore information from an earlier clean copy.

Freeing disk space[exact guide source]

Less-used files can be moved to secondary storage such as tape or DVD. This creates room for new programs and growing data files while keeping archived information accessible.

Events beyond human control[exact guide source]

Fire, floods, lightning and theft may destroy equipment and local information. Regular extra backups stored in a fireproof safe or an off-site location help preserve the data.

Large file transfers and long-term preservation[exact guide source]

High-capacity backup media can move large quantities of data between systems and can preserve archived information for future access.

Backup media mentioned in the guide[exact guide source]

Magnetic tape, hard disk, recordable CD/DVD/Blu-ray, solid-state and flash storage, cloud backup, online storage, near-line storage, offline storage, off-site vaults and organisational recovery centres.

Reveal complete exact Facilitator Guide text — Session 7: Computer Applications for Data Backup, Information Searching and Learning (guide pages 82–99)
This is the complete page-by-page text extraction for the cited Facilitator Guide session. Nothing from the cited page range has been intentionally shortened. Use “Open original page” to inspect tables, diagrams, screenshots and formatting exactly as printed in the embedded guide.
Facilitator Guide page 82 · PDF page 92
Session 7: Computer Applications for Data Backup,
Information Searching and Learning

Total Session Time: 120 minutes

Prerequisites
•   None

Learning Tasks
By the end of this session, students are expected to be able to:
• Define data back up
• Describe importance of backing up data
• Explain causes of data loss
• Define computer virus
• Classify different type of computer viruses
• Describe the importance of computer antiviruses
• Demonstrate techniques in searching information on the internet

Resources Needed
•   Flip charts, marker pens, and masking tape
•   Black/white board and chalk/whiteboard markers
•   Computer and LCD projector
•   Internet




                                         82
Facilitator Guide page 83 · PDF page 93
SESSION OVERVIEW
 Step        Time       Activity/Method Step titles

   1      05 minutes       Presentation    Introduction, Learning Objectives
                          Presentation,
   2      10 minutes                       Definition of Data Backup
                           Brainstorm
                          Presentation
   3      15 minutes                       Importance of Backing up Data

                           Presentation
   4      20 minutes                       Causes of Data Loss

                           Presentation
   5      05 minutes                       Definition of Computer Virus

   6      25 minutes       Presentation    Types of Computer Viruses

   7      15 minutes       Presentation    Importance of Computer Antivirus
          15 minutes       Presentation    Techniques of Searching Information on the
   8
                                           Internet
   9      05 minutes       Presentation    Key Points

  10      05 minutes       Presentation    Evaluation

  11      05 minutes       Presentation    Assignment


SESSION CONTENT

STEP 1: Presentation of Session Title and Learning Tasks (5 minutes)

READ or ASK students to read the learning tasks

ASK students if they have any questions before continuing

STEP 2: Definition of Data Backup (10 minutes)

Activity: Brainstorm (05 minutes)

ASK student ―what is data back up?‖

ALLOW few students to respond.



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Facilitator Guide page 84 · PDF page 94
WRITE their responses on the board/flip chart.

SUMMARISE using the content below.



Data backup
• A data backup is the result of copying or archiving files and folders for the purpose of
  being able to restore them in case of data loss.
• Data backup have two distinct reasons:
  o To recover data after its loss, by data deletion or corruption.
     ▪ Data loss can be a common experience of computer users
  o To recover data from an earlier time, according to a user-defined data
     retention policy typically configured within a backup application for how long
     copies of data are required.

Data backup storage media

• Magnetic tape has long been the most commonly used medium for bulk data storage,
  backup, archiving, and interchange.
• Hard disk: Hard disks have been improving for many years, making them more
  competitive with magnetic tape as a bulk storage medium.
• Optical storage: Recordable CDs, DVDs, and Blu-ray Discs are commonly used with
  personal computers to store data.
• SSD/Solid state storage: flash memory, thumb drives, USB flash
  drives, CompactFlash, SmartMedia, Memory Stick, Secure Digital cards are very
  convenient for backing up low data volumes.
• Cloud backup: Backing up via the Internet to a remote location can protect against
  events such as fires, floods, or earthquakes which could destroy locally-stored backups.
• On-line backup storage is the most accessible type of data storage, which can begin
  restore in milliseconds of time.
• Near-line storage is less accessible and less expensive than on-line storage, but still
  useful for backup data storage.
• Off-line storage requires some direct human action to provide access to the storage
  media: for example inserting a tape into a tape drive or plugging in a cable.
  o Off-site data protection: To protect against a disaster or other site-specific problem,
     many people choose to send backup media to an off-site vault.
  o The vault can be as simple as a system administrator's home office or as
     sophisticated as a disaster-hardened, temperature-controlled, high-security bunker
     with facilities for backup media storage.


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Facilitator Guide page 85 · PDF page 95
• Backup site: Some organizations have their own data recovery centers that are
  equipped for data storage.


STEP 3: Importance of Backing up Data (15 minutes)

• The Human Eraser
  o Computers can do a lot of damage in a very short period of time.
  o The fastest erasers known consist of a fast computer combined with an unprepared
    or tired brain.
  o Backup systems can save hours, days or months of trying to reconstruct valuable
    data.
  o Before any important system change, such as adding hardware or software, it is
    important to remember to backup all data before installation of the new system.

• Hard disk failure
  o MTBFs (Mean Times Between Failure) have improved dramatically in the past
    several years for all peripherals.
    ▪ This refers to data capacity and the amount of data that can be lost if the disk fails.
    ▪ The problem is, nobody knows when a failure will occur.
  o According to the Murphy's Law, the loss will occur at the worst possible time.
  o Backup systems give immediate and automatic protection from unpredictable disk
    failures.

• Virus protection and spyware protection
  o Some unscrupulous individuals continue to write viruses that innocently hide in
    shareware programs and all throughout the Internet.
  o These programs have the capability to copy themselves and load into the system
    along with the software that we downloaded from the internet.
  o Once loaded, they proceed to wreak havoc the system, causing errors, lockups and
    loss of data.
  o A reliable backup system can restore data lost through virus infection when used in
    conjunction with good virus detection software and an earlier backup.

• Free up disk space
  o It is not easy to stop the steady growth of application software and related data in the
    system.
  o The only way of resolve this problem is to offload some of the less-used files from
    the hard disk to a secondary storage medium like tape or DVDs.
  o Removing those inactive files can open up the hard disk for new programs or
    growing data files.

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Facilitator Guide page 86 · PDF page 96
 o Inexpensive DVD or tape cartridges are a sure way to archive the programs and data
   while still keeping them accessible when needed.
 o It can enable to put off buying a larger disk.

• Events beyond the human control
  o Both natural and manmade disasters inject a disconcerting variability into any
    application that requires large amounts of data storage.
    ▪ These include fire, floods, lightning and outright theft.
  o After such an occurrence:
    ▪ Business will failed to survive.
    ▪ Regenerating vital billing or customer information would be very difficult from
      paper records, if not impossible.
  o Backup systems protect data against such calamity.
    ▪ It was advised to do an extra backup weekly and store the backup either in a
      fireproof safe or at an offsite location.
    ▪ If the system goes, the data stays
    ▪ It may mean the difference between business as usual and bankruptcy.

• Large file transfers
  o Transferring large volumes of data can be time-consuming.
  o Tape backup drives in particular have the capacity for very high data transfer rates
    making them ideal for moving large quantities of data between systems.
  o Tapes are also compact, inexpensive and have a long shelf life.
    ▪ The data are archived and accessible for years to come.
    ▪ With a tape backup system a system user can conveniently send a tape cartridge
      across the country, through the mail or across the office in a shirt pocket.

STEP 4: Causes of Data Loss (20 Minutes)
• Deleting files accidentally
  o The top risk of losing data is deleting files or parts of texts without having any
    backups available.
  o Updating files or deleting them is very common activities and we do them almost
    every day.
  o No wonder if we accidentally delete wrong files or overwrite the parts we did not
    intend.
  o We often lose data simply because we do not have proper workflow procedures and
    backup strategies.
  o More efficient procedures for saving our work and making backups regularly will
    definitely save a lot of time for us.



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Facilitator Guide page 87 · PDF page 97
• Viruses and damaging malware
  o There are numerous new viruses which attack computers every day.
  o Being connected to worldwide network has many advantages; however, it opens
    computers to many serious risks.
  o Damages may differ greatly but the majority of viruses affects operational software,
    misuses Internet connection and damages stored data.
  o There are many different types of viruses and, often, data loss is just a side effect of
    some larger damage done to operational system.
  o The most dangerous are the attacks targeted to steal and damage business data.
    ▪ Imagine the value of client databases, technical inventions, patient health
      information essential for treatment and medication or financial transactions'
      history of the health organization are destructed/ damaged with viruses.

• Mechanical damages of hard drive
  o Hard drives of computers are the most fragile parts of computers; they break down
    more often than any other device connected to computing.
  o There are so many moving parts inside of hard drives that it is no wonder they break
    down so easily.
  o Once the serious problem occurs in the hard drive, there is no way even a
    professional services provider can totally recover the important data in the drive.
  o Memory devices are also often damaged when computers are accidentally dropped.
  o Regular backups really help in case of hardware troubles.

• Power failures
  o There are two adversary effects of power failures.
    ▪ When you are halfway through writing a long article and you have not saved it
       yet, then in case of power going out you lose your data.
    ▪ Another, even deeper problem may arise when power failures affect operation
       systems or hardware of computers; shutting computer down suddenly without
       proper shutdown procedures may cause problems with rebooting operation system
       later, these operation system problems cause chain reaction and data might not be
       accessible any more.
  o Sudden changes in voltage may damage many different computer parts.
    ▪ Most problems can be solved by changing power supply unit but there are also a
       great possibility for damaging other hardware elements of computer, e.g. hard
       drives and other parts which are very sensitive to changes in voltage and strong
       magnetic fields.
  o Having automatic backups enables to recover from any accidents caused by power
    failures.



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Facilitator Guide page 88 · PDF page 98
• Theft of computer
  o It is a real tragedy to lose both computer and data at the same time.
  o There is always the danger of burglars breaking the offices and stealing electronic
    devices.
  o While traveling passengers leave the laptop in a bus/car, airport, conference centers,
    coffee shops or any other crowded place.
  o New computers cost some money, but very often the data saved to hard disks is even
    more expensive.
  o Even if there is no particular monetary value involved, personal memories, family
    pictures or other heirlooms are certainly important and very valuable to any person
    who use computer.
  o Losing computer may be less painful, if a computer user use proper data backup
    strategy and keep data in safe storage.
• Spilling coffee, and other water damages
  o Since laptop usage has been growing during past few years, the damages caused by
    spilling drinks on to the computers have become more often as well.
  o Average laptop does not have extra covers to protect internal parts from getting
    soaked.
  o Liquids cause short circuit of important electronic components and they are really
    hard to recover afterwards.
  o Hard drives are usually placed in protective case and may be still used after getting a
    little wet.
  o However, harder soaking makes hard drives inaccessible.
  o Another risk of the same category is dropping computer into water.
  o If the computer is completely immersed into water, it is really hard to fix anything
    afterwards.
  o Maybe visiting a repairman really quickly can save some parts of the computer
    appliances otherwise it will be a useless computer.
  o Also, if computer was not switched on at the moment of falling into water, the
    damage may be less severe.
  o Water accidents usually cause the loss of data saved to the hard drive.

• Fire accidents and explosions
  o Explosions happen rarely but fire most probably completely destroys both a
     computer and data saved on it.
  o Fire is also dangerous to the backups that are stored in the same house.
  o For example, having weekly backups stored on an external hard drive which is kept
     in same building does not help much if the building burns down.
  o In this case, both computer and backup drive will be destroyed and data will be
     completely lost.


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Facilitator Guide page 89 · PDF page 99
 o The safest practice against fire is to make regular backups and keep them in other
   (different) locations.


STEP 5: Computer Virus (5 Minutes)

• A virus refers to a man-made computer program or code that is loaded onto a user's
  computer without their knowledge and run without the user's approval.
• A computer virus attaches itself to a program or file enabling it to spread from one
  computer to another, leaving infections as it travels.
• Like a human virus, a computer virus can range in severity: some may cause only
  mildly annoying effects while others can damage the computer hardware, software and
  files.
• Almost all viruses are attached to an executable file, which means the virus may exist
  on the computer but it actually cannot infect the computer unless the user run or open
  the malicious program.
• It is important to note that a virus cannot be spread without a human action, such as
  running an infected program to keep it going.
• Because a virus is spread by human action, people will unknowingly continue the
  spread of a computer virus by sharing infecting files or sending emails with viruses
  as attachments in the email.

     NOTE: Virus attaches to an executable file that requires human action to spread.

STEP 6: Types of Computer Viruses (25 Minutes)
• These days there are so many different types of virus but the mostly popular viruses are
  Worms, Trojan Horse, and Blended threat.
• A malware is not a computer virus.
• A virus is usually hidden, and can do a number of things, as it relates to the health of
  the computer, a few examples are provided below:
  o Make a computer run slowly
  o Prevent computers from booting up
  o Damage parts of the system or amend how the system operates without the owner's
     knowledge
  o Be used to steal personal details
  o Move from machine to machine on a network
  o Attack other machines using machine as a host
  o Send out unauthorized messages




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Facilitator Guide page 90 · PDF page 100
Worm
• A worm is similar to a virus by design and is considered to be a sub-class of a virus.
• Worms spread from computer to computer, but unlike a virus, it has the capability to
  travel without any human action.
• A worm takes advantage of file or information transport features in the system, which is
  what allows it to travel unaided.
• The biggest danger with a worm is its capability to replicate itself in the system, rather
  than the computer to send out a single worm, it could send out hundreds or thousands of
  copies of itself, creating a huge devastating effect.
• One example is a worm sends a copy of itself to everyone listed in the sent e-mail
  address book.
  o Then, the worm replicates and sends itself out to everyone listed in each of the
     receiver's address book, and the manifest continues on down the line.

 o Due to the copying nature of a worm and its capability to travel across networks the
   end result in most cases is that the worm consumes too much system memory and
   network bandwidth, causing Web servers, network servers and individual computers
   to stop responding.
 o In recent worm attacks such as Blaster Worm, the worm has been designed to tunnel
   into the computer system and allow malicious users to control the computer
   remotely.

NOTE: Worm can replicate itself on system and does not require human action to
spread.


Trojan horse
• A Trojan Horse is full of as much trickery as the mythological Trojan Horse it was
  named after.
• The Trojan Horse, at first glance will appear to be useful software but will actually do
  damage once installed or run in the computer.
• Those on the receiving end of a Trojan Horse are usually tricked into opening them
  because they appear to be receiving legitimate software or files from a legitimate
  source.
• When a Trojan is activated in the computer, the results can vary.
• Some Trojans are designed to be more annoying than malicious, like changing
  the desktop, adding silly active desktop icons or they can cause serious damage by
  deleting files and destroying information in the system.




                                             90
Facilitator Guide page 91 · PDF page 101
• Trojans are also known to create a backdoor in the computer that gives malicious users
  access to the system, possibly allowing confidential or personal information to be
  compromised.
• Unlike viruses and worms, Trojans do not reproduce by infecting other files; they self-
  replicate.

NOTE: Trojan Horse appears useful but damages system, and it requires human action
to run, but do not self-replicate.

Blended Threat
• Added into the mix, we also have what is called a blended threat.
• A blended threat is a more sophisticated attack that bundles some of the worst aspects
  of viruses, worms, Trojan horses and malicious code into one single threat.
• Blended threats can use server and Internet vulnerabilities to initiate, then transmit and
  also spread an attack.

• Characteristics of blended threats are:
  o It causes harm to the infected system or network
  o It propagates using multiple methods
  o The attack can come from multiple points
  o The threats also exploit vulnerabilities
• A blended thread, the attack would normally serve to transport multiple attacks in one
  payload.
  For example:
  o It wouldn't just launch a DoS attack.
  o It installs a backdoor and maybe even damage a local system in one shot.
  o It is designed to use multiple modes of transport.
• While a worm may travel and spread through e-mail, a single blended threat could use
  multiple routes including e-mail, Internet Relay Chat (IRC) and file-sharing sharing
  networks.
• Rather than a specific attack on predetermined .exe files, a blended thread could do
  multiple malicious acts, like modify the .exe files, HTML files and registry keys at the
  same time
• It can cause damage within several areas of the network at one time.
• Blended threats are considered to be the worst risk to security since the inception of
  viruses, as most blended threats also require no human intervention to propagate.
Malware
• Technically, this is not classed as a virus.
• It is software used to spy on computer user's activities and collect personal information.
• More commonly is known as "spyware".

                                             91
Facilitator Guide page 92 · PDF page 102
STEP 7: Importance of Computer Antiviruses (15 Minutes)
Antivirus Software
Antivirus Software is data security utility which is installed in a computer system/PC
with a purpose of protection from viruses, spyware, malware, rootkits, Trojans, phishing
attacks, spam attack and other online cyber threats.
• Antivirus software is the "policeman" at the gate of a computer system.
• It protects the computer from incoming threats and seeks out, destroys and warns of
  possible threats to the system.
• New viruses are coming out all the time; it is the job of the antivirus software to keep
  up with the latest threats.
• This is achieved by daily updates of the antivirus database definitions, which counteract
  the latest threats to provide constant protection.


The benefits of using antivirus software in the computer system

• Protection from Viruses and Spyware
  o Antivirus has the primary job of detecting any sought of viruses, spyware, malware
    and other unknown threats and removing the same before they can do any harm to
    the data present in a computer system.

• Protection from Phishing Attacks
  o Phishing is termed as an unauthorized attempt by any third person or hacker to
    access the data present in the system, with the intention of stealing the same or infect
    the data so that it can’t be usable to the user.

• Provides Robust Web Protection
  o With the increased use of the internet, various online cyber threats are affecting the
    data security of the computer.
  o Antivirus software takes control of the web activities limiting unauthorized access of
    any online threat.

• Provides quick scan of removable device
  o Antivirus Software provides the advantage of quick scanning of any removable
    device connect to the computer system and scans it for any unknown threats.
  o The external drives are opened automatically after complete scanning of the
    removable devices and removing any unknown threats present in it.

• Two-Way Firewall

                                             92
Facilitator Guide page 93 · PDF page 103
 o Antivirus Software provides two-way firewall protection which puts a check in
   every incoming and outgoing data/mail through the internet and blocks the same if it
   finds something suspicious during transmission.

• Block Ads and Spam Website
  o At present, most of the viruses and spam attacks are executed from the pop-up ads
    and other spam website whose original intention is to steal confidential information
    from user’s computer which could result in big financial losses.

• Provides Password Protection
  o Some significant antivirus software provides the feature of password protection
    which protects them from getting stolen by any third person or hackers.

• Speed up the computer system
  o Nowadays, antivirus software developed in such a way that they don’t hamper the
    system performance.
  o Rather they come with built in modules which automatically deleted unwanted files
    and folders from the computer system, thus increasing its performance speed.

STEP 8: Techniques of Searching Information on the Internet (15
Minutes)
• A web search engine is a software system that is designed to search for information on
  the World Wide Web.
• The most popular search engines in the world are the following: Google, Bing, yahoo,
  Baidu, Ask.com, and AOL.com.
• The four top medical information search engine websites are: WebMD, PubMed,
  Healthline and HealthFinder
 Procedures of searching information on the internet
• Google is the most popular search engine in the world.
• But while so many people use it, few actually get formal instructions on how to search
  with Google.
• Below are steps on how to search on Google.

Step 1: Go to Google (But Which Google?)

• To search Google, user should have to go to Google.
• The user should have knowledge of various ways to reach the site.
• In fact, that there are even different Google web sites.




                                           93
Facilitator Guide page 94 · PDF page 104
Figure 10: Google Search




• Go directly to Google.com by typing in http://google.com into the web browser; that
  will take the user to the main Google web site, which is designed to serve the world in
  general.
• The user can prefer to go to the version of Google designed for the own country.
• The user can find a list of country-specific versions of Google shown on this page.
Step 2: Go To Google via a Toolbar
• A faster way to use Google is to enter a search into the search box that’s built into most
  popular browsers.




• With the Google’s Chrome browser, type the search content right into the same box
• Enter search term in the omnibox, for example a ―car‖.

                                   Figure 11: Omnibox




Step 3: Enter Search Terms

• Using a toolbar, as you type, you may see words begin to appear below the toolbar’s
  search box.
• These are suggestions that Google thinks may match what you’re interested in.
• Google calls this ―Google Suggest‖ or ―Autocomplete.‖

                                             94
Facilitator Guide page 95 · PDF page 105
• You can ignore the suggestions, but if one seems useful, select it to save some typing.

Figure 12: Search box




Step 4: Review Search Results
• After searched, the page will have a full of results.
• Some of these will be matching pages from across the web.
• Some of these will be matching content from those subject-specific versions of Google.




                                            95
Facilitator Guide page 96 · PDF page 106
Figure 13: Search results




Step 5: Preview Answers
• As you review results, you’ll wonder if some of the listed sites are the best answer to
  what you’re looking for.
• Google provides a way to quickly check on this.
• It’s called Google Instant Previews.
• Next to the web page listings, you’ll see a magnifying glass symbol appear:




    • Click on this, and you’ll make a preview of the page for that listing appear:




                                             96
Facilitator Guide page 97 · PDF page 107
Step 6: Refine the Google Search
• Google doesn’t know exactly what you want, when you enter a search, so the results
  you get are its best guess.
• There are ways you can help it make better guesses.
• For one, Google provides a variety of ways to refine your searches, to narrow them
  down.
• For examples: search for DVD players:




STEP 9: Key Points (05 minutes)
•   A data backup is the process of copying and archiving files for the purpose of
    restored them in case of data loss.
•   Deleting file, computer virus, physical computer damage, power failure, theft, natural
    and manmade disaster are the causes of data loss.
•   Worms, Trojan Horse and Blended threat are the most popular viruses in the world.
•   The antivirus software is a data security installed in a computer system.

STEP 10: Evaluation (05 minutes)
•   What is the difference between virus and antivirus?
•   What are the merits of using computer antivirus?
•   What are the factors caused data loss in the computer system?




                                            97
Facilitator Guide page 98 · PDF page 108
STEP 11: Take HomeAssignment (05 minutes)
Activity: Take Home Assignment

TELL the student to answer the following question:
     • What is data backup?
     • What are the reasons for data backup?
     • Mention types of computer virus and anti-virus.
     • Enlist causes for data loss

DIVIDE students into small manageable groups.

ALLOW group to work for three days and submit the task after scheduled time.

CONDUCT general discussion by asking groups to present one of these questions for not
        less than 5 minutes.

SUMMARIZE the activity using training guidelines.




                                         98
Facilitator Guide page 99 · PDF page 109
References
Embrey, M. A. (2013). MDS-3: Managing access to medicines and health technologies.
  Sterling, VA: Kumarian Press.

MoHSW, Strengthening Health Information System, Government printers, Dar es
 Salaam

International Council on Archives (1999), Managing Public Sector Records,
   Understanding computers an over view for records and archives: International
   Records Management Trust London

Abdelhak M. (2014). Health Information: Management of Strategic Resources. 5th Ed.
  Elsevier Health Science Publisher.

Axelsson S. (2006). Understanding Intrusion Detection through Visualization. Springer
  Science & Business Media Publisher. Berlin/Heidelberg, Germany.

Aycock J. (2006). Computer Viruses and Malware. Springer International Publisher.
  USA.

Couglas J.D. (2003). The Backup Book: Disaster Recovery from Desktop Data Center.
  3rd Ed. Network Frontiers, LLC. US.

Davis A. (2014). Health Information Technology. 3rd Ed. Elsevier Health Science
  Publisher. USA.

Miller M. (2009). The Complete Idiot`s Guide to Search Engine Optimization. Alpha
  Books Publisher. US.




                                         99
SEO 5.1.4 · RT (e)

Classification of Computer Viruses and Related Threats

Facilitator Guide: Session 7, pages 89–91 (PDF pages 99–101).

Exact facilitator referenceSession 7: Computer Applications for Data Backup, Information Searching and Learning · Guide pages 82–99 · PDF pages 92–109Reveal exact extracted text

Meaning of a computer virus[exact guide source]

A computer virus is a man-made program or code loaded onto a computer without the user’s knowledge and run against the user’s wishes. It can attach itself to a program or file and spread from one computer to another. The guide explains that almost all viruses are attached to executable files and normally require human action, such as opening or running an infected program, to spread.

Possible effects[exact guide source]

A virus may make a computer run slowly, prevent it from starting, damage or alter parts of the system without the owner’s knowledge, steal personal details, move from one machine to another on a network, use one machine to attack another, or send unauthorised messages.

Worm[exact guide source]

A worm is described as a subclass of virus that can spread from computer to computer without human action. It can replicate itself, consume memory and network bandwidth, stop servers or computers from responding, and may allow malicious users to control a system remotely.

Trojan horse[exact guide source]

A Trojan horse appears to be useful or legitimate software but causes damage once installed or run. It may change the desktop, add unwanted icons, delete files, destroy information or create a backdoor through which confidential information can be compromised. It requires human action to run and does not reproduce by infecting other files.

Blended threat[exact guide source]

A blended threat combines aspects of viruses, worms, Trojan horses and malicious code. It can use server and internet vulnerabilities, propagate through several routes, attack from several points and carry out several harmful actions in one payload.

Malware or spyware[exact guide source]

The guide states that malware is not technically classified as a computer virus. It is software used to spy on computer users’ activities and collect personal information, and is commonly called spyware.

The complete Session 7 source transcript appears under Importance of Backing Up Data.

SEO 5.1.4 · RT (f)

Importance of Computer Antivirus Software

Facilitator Guide: Session 7, pages 91–93.

Exact facilitator referenceSession 7: Computer Applications for Data Backup, Information Searching and Learning · Guide pages 82–99 · PDF pages 92–109Reveal exact extracted text

Antivirus software is a data-security utility installed to protect a computer from viruses, spyware, malware, rootkits, Trojan horses, phishing attacks, spam attacks and other online threats. It acts as a gatekeeper: it looks for threats, destroys them and warns the user.

Protection from viruses and spyware[exact guide source]

Detects and removes known or unknown threats before they damage data.

Protection from phishing attacks[exact guide source]

Helps prevent unauthorised attempts to steal information or damage it so that it cannot be used.

Scanning removable devices[exact guide source]

Checks external drives and removes threats before their contents are opened.

Two-way firewall support[exact guide source]

Checks incoming and outgoing internet traffic and blocks suspicious transmission.

Blocking advertisements and spam websites[exact guide source]

Reduces exposure to pop-up advertisements and malicious sites designed to steal confidential information.

System-performance support[exact guide source]

Some antivirus utilities remove unwanted files and folders that slow the computer.

Regular updates[exact guide source]

New viruses appear continually. Updated antivirus definitions help the software recognise and counter recent threats.

The complete Session 7 source transcript appears under Importance of Backing Up Data.

SEO 5.2.1 · RT (c)

Importance of a Health Management Information System

Facilitator Guide: Session 9, pages 108–113.

Exact facilitator referenceSession 9: Components of Health Management Information System · Guide pages 108–114 · PDF pages 118–124Reveal exact extracted text

A Health Management Information System is a data-collection system specifically designed to support planning, management and decision making in health facilities and organisations.

Monitoring performance[exact guide source]

  • Health projects and programmes have goals to be achieved within a specified period.
  • Information is required to determine whether a goal is being reached or has been reached.
  • The Ministry of Health and vertical programmes require information to monitor improvement in health-care delivery.
  • HMIS ensures that information is obtained in the form required by planners and managers.

Planning[exact guide source]

  • Limited resources require careful planning.
  • HMIS helps determine which project or activity needs more funding.
  • Allocation of human and non-human resources requires data.
  • Health-policy formulation needs accurate and adequate data from facilities and communities.

Coordination[exact guide source]

  • HMIS supports coordination of activities carried out by national programmes and non-governmental organisations.
  • It helps the Ministry of Health determine whether programmes and organisations are performing their expected roles.

Information needed by planners and decision makers[exact guide source]

Health determinants; health-system inputs and processes; system performance and outputs; health outcomes; and health inequities. A good system brings partners together and gives users access to reliable, authoritative, usable, understandable and comparable data.

Reveal complete exact Facilitator Guide text — Session 9: Components of Health Management Information System (guide pages 108–114)
This is the complete page-by-page text extraction for the cited Facilitator Guide session. Nothing from the cited page range has been intentionally shortened. Use “Open original page” to inspect tables, diagrams, screenshots and formatting exactly as printed in the embedded guide.
Facilitator Guide page 108 · PDF page 118
Session 9: Components of Health Management
Information System
Total Session Time: 120 minutes

Prerequisites
• None

Learning Tasks

By the end of this session, students are expected to be able to:
• Define health management information system (HMIS)
• List components of the health management information system
• Explain the importance of health management information system
• List key performance indicators of health management information system

Resources Needed
• Flipcharts, marker pens, masking tape
• Black/whiteboard and chalk/white board markers
• Computer and LCD projector


SESSION OVERVIEW
Step            Time     Activity/Method          Steps Title

                           Presentation,         Presentation of Session Title and Learning
          05 minutes
 1                                               Tasks

                           Brainstorm            Definition of health management information
 2        10 minutes
                           Presentation          system

                                                 Components of WHO health information
 3        30 minutes       Presentation
                                                 system
                                                 Importance of health management
 4        30 minutes       Presentation
                                                 information system
                          Presentation           Performance indicators of health
 5
          30 minutes    Group Discussion         management information system

 6        05 minutes       Presentation          Key Points



                                           108
Facilitator Guide page 109 · PDF page 119
    7          05 minutes         Presentation         Evaluation

    8          05 minutes         Presentation         Assignment


SESSION CONTENT

STEP 1: Presentation of Session Title and Learning Tasks (5
minutes)

READ the Learning Tasks to students

ASK students if they have any question before proceeding

STEP 2: Definitions of Health Management Information System
(10 Minutes)

Activity: Brainstorm (02 minutes)

ASK student what is ―health management information system?‖

ALLOW few students to respond.

WRITE their responses on the board/flip chart.

SUMMARISE using the content below.

•       Health Management Information System (HMIS) is a data collection system
        specifically designed to support planning, management, and decision making in
        health facilities and organizations.
•       An information system (IS) is an organized system with interrelated components
        used for the collection, organization, storage and communication of information.
•       Health information management (HIM) deals largely with patient or individual
        health-related data.
•       Health information systems (HIS) capture, store, manage, or transmit information
        related to the health of individuals or the activities of an organization that work within
        the health sector
•       Health planners and decision-makers need different kinds of information including:



                                                 109
Facilitator Guide page 110 · PDF page 120
    o Health determinants: socioeconomic factors, environmental factors, behavioral
       factors, genetic factors and the contextual environments within which the health
       system operates.
    o Inputs to the health system and related processes: policy and organization,
       health infrastructure, facilities and equipment, costs, human and financial
       resources and health information systems.
    o The performance or outputs of the health system: availability, accessibility,
       quality and use of health information and services, responsiveness of the system to
       user needs, and financial risk protection.
    o Health outcomes: mortality, morbidity, disease outbreaks, health status, disability
       and wellbeing.
    o Health inequities: determinants, coverage of use of services, and health outcomes,
       and including key stratifies such as sex, socioeconomic status, ethnic group and
       geographical location.
•   A good health information system brings together all relevant partners to ensure that
    users of health information have access to reliable, authoritative, usable,
    understandable and comparative data.

STEP 3: Components of Health Management Information System
(30 Minutes)

•   There is clear value in defining what constitutes a health information system and how
    its components interact with one another to produce better information for better
    decisions and better health.
•   HMIS is build-up with six components and these components are further grouped into
    three elements which are: inputs, processes, and outputs.
•   Inputs refer to resources.
•   Processes touch on how indicators and data sources are selected and data are collected
    and managed.
•   Outputs deal with the production, dissemination, and use of information.

The six components of a health information system
• Inputs
   o Health information system resources. These consist of the legislative, regulatory,
        and planning frameworks required to ensure a fully functioning health information
        system, and the resources that are prerequisites for such a system to be functional.
        ▪ Such resources involve personnel, financing, logistics support, information and
           communications technology (ICT), and coordinating mechanisms within and
           among the six components.
• Processes

                                             110
Facilitator Guide page 111 · PDF page 121
    o   Indicators. A core set of indicators and related targets for the three domains of
        health information is the basis for a plan and strategy for a health information
        system.
        ▪ Indicators need to encompass determinants of health; health system inputs,
           outputs, and outcomes; and health status.

    o   Data sources can be divided into two main categories:
        ▪ Population-based approaches: censuses, civil registration, and population
           surveys
        ▪ Institution-based data: individual records, service records, and resource
           records.
    o Data management. This covers all aspects of data handling: collection, storage,
        quality-assurance, flow, processing, compilation, and analysis.
•   Outputs
    o Information products. Data must be transformed into information that will
        become the basis for evidence and knowledge to shape health action.
    o Dissemination and use. The value of health information can be enhanced by
        making it readily accessible to decision makers (giving due attention to
        behavioural and organizational constraints) and by providing incentives for
        information use.

STEP 4: The Importance of Health Management Information
System (30 minutes)
•   Monitoring Performance
    o Any project or programme in the health sectors has goals to be met within a
      specific period of time.
    o In order to monitor if the goal is being reached, or has been reached, information is
      required.
    o Similarly, the Ministry of Health including vertical programme needs information
      to monitor improvement of health care delivery.
    o In order to obtain this information, there is need of having a health information
      system, which will ensure that information is obtained in the manner required by
      the planners and mangers.

•   Planning
    o In order to utilize limited resources adequately one needs to plan.
    o How can one know that project A needs more funding than project B, it is only
       through an adequate health information system that can be able to determine this.
    o Allocation of human and non-human resources in health sector needs data.



                                            111
Facilitator Guide page 112 · PDF page 122
    o Formulation of health policies in health sector needs accurate and adequate data
      from health facilities and communities.

•   Coordinating
    o In order to coordinate activities carried out by various national health programmes
      and Non-Governmental organization, there is a need of having a Health
      Information System.
    o Through HIS, the Ministry of health can be able to determine if the programmes
      and Non- Governmental Organization `s are performing their roles as expected.

STEP 5: The Performance Indicators of Health Management
Information System (30 minutes)
•   Indicators of country health information system performance can be categorized into
    two types:
    o Indicators related to data generation using core sources and methods: health
        surveys, civil registration, census, facility reporting, and health system resource
        tracking.
        ▪ These reflect country capacity to collect relevant data at appropriate intervals
            and use the most appropriate data sources.
        ▪ Benchmarks include periodicity, timeliness, and contents of data collection
            tools and availability of data on key indicators.
    o Indicators related to country capacities for synthesis, analysis and validation of
         data.
        ▪ These measure key dimensions of the institutional frameworks needed to
            ensure data quality, including independence, transparency and access.
        ▪ Benchmarks include the availability of independent coordination mechanisms
            and the availability of micro-data and metadata.

STEP 6: Key Points (5 minutes)
• The data collection system designed to support planning, management, and decision
  making in health facilities and organizations is called HMIS.
• A health information system resources, indicators, data sources, data management,
  information products, use and dissemination of health information are six components
  of HMIS.
• Monitoring performance, planning and coordination are the main importance of HMIS
  in the health sector industry.

STEP 7: Evaluation (5 minutes)
• What is Information System (IS)?
• What is a Health Information System (HIS)?

                                            112
Facilitator Guide page 113 · PDF page 123
• What is Health Information Management (HIM)?
• What is a Health Management Information System (HMIS)


STEP 7: Take Home Assignment (5 minutes)
 Activity: Take Home Assignment

 DIVIDE students into small manageable groups.

 ASK the students to work on the following assignment

 •      List key performance indicators of HMIS

 ALLOW group to work for two days and submit the task after scheduled
 time.

 CONDUCT general discussion by asking groups to present one of these
         questions for not less than 5 minutes.

 SUMMARIZE the activity using training guidelines.




                                        113
Facilitator Guide page 114 · PDF page 124
References

Davis A. (2014). Health Information Technology. 3rd Ed. Elsevier Health Science
  Publisher. USA.

Balgrosky A. J. (2014). Essentials of Health Information Systems and Technology. Jones
  & Bartlett Publishers.

Huffman, R.A.A. Edna, K. (1994). Health Information Management. Berwyn Illinois
  Company USA

Merida, L. Johns. (2007). Health Information Management Technology. 2nd ed . AHIMA
  Chicago, Illinois.

Wager A.K. (2013). Health Care Information Systems: A Practical Approach for Health
 Care Management. 3rd Ed. Wiley Brand Publishers, US.

WHO. (2008). Assessing the National Health Information System: An Assessment tool-
 Vesrion 4.00. Switzerland.

Winter A. (2011). Health Information Systems. Springer Publisher. New York City.

Wodon A. (2011). Health Information System. 2nd Ed. Editions L`Harmattan Publisher.
 Paris, France.

Embrey, M. A. (2013). MDS-3: Managing access to medicines and health technologies.
  Sterling, VA: Kumarian Press.




                                         114
SEO 5.3.2 · RT (c)

Importance of Pharmaceutical Information Management in Vertical Programmes

Facilitator Guide: Session 12, pages 139–142.

Exact facilitator referenceSession 12: Management of Pharmaceutical Information in Vertical Program · Guide pages 139–143 · PDF pages 149–153Reveal exact extracted text

Context[exact guide source]

A vertical programme targets one particular disease or health issue. The guide identifies Reproductive Health, National AIDS Control, National Immunization and National TB/Leprosy programmes.

A pharmaceutical management information system integrates pharmaceutical-data collection, processing and presentation so that staff at different health-system levels can make evidence-based decisions and manage pharmaceutical services.

Integrated logistics functions[exact guide source]

  • Coordination of procurement, storage and distribution of programme medicines, medical supplies and laboratory reagents.
  • Management of receipts supplied by programmes and development partners.
  • Timely reporting of stock status to programmes and partners.

Importance[exact guide source]

Stronger services and lower costs[exact guide source]

Integration strengthened vertical-programme services, lowered operating costs and improved the availability of medicines, medical supplies and laboratory reagents.

Sound decisions[exact guide source]

A good pharmaceutical management information system provides the information needed for sound pharmaceutical-sector decisions.

Monitoring priority issues[exact guide source]

Supports monitoring of patient adherence, drug resistance, medicine and laboratory-supply availability, patient safety, post-market intelligence, product registration, product quality, financing and programme management.

Supply-system coordination[exact guide source]

Provides relevant, accurate and timely information for coordinating the elements of the pharmaceutical supply system.

Planning and mobilisation[exact guide source]

Supports accurate quantification, procurement planning, budgeting, resource mobilisation and programme management.

Reveal complete exact Facilitator Guide text — Session 12: Management of Pharmaceutical Information in Vertical Program (guide pages 139–143)
This is the complete page-by-page text extraction for the cited Facilitator Guide session. Nothing from the cited page range has been intentionally shortened. Use “Open original page” to inspect tables, diagrams, screenshots and formatting exactly as printed in the embedded guide.
Facilitator Guide page 139 · PDF page 149
Session 12: Management of Pharmaceutical
Information in Vertical Program

Total Session Time: 60 minutes

Prerequisites
• None

Learning Tasks
By the end of this session, students are expected to be able to:
• Define the term vertical programme
• Mention vertical programme existing in the country
• Explain the importance of pharmaceutical information management in vertical
    programmes

Resources Needed
• Flipcharts, marker pens, masking tape
• Black/whiteboard and chalk/white board markers
• Computer and LCD Projector

SESSION OVERVIEW
Step            Time     Activity/Method          Steps Title

                           Presentation,         Presentation of Session Title and Learning
          05 minutes
 1                                               Tasks
                           Presentation/
 2        10 minutes        Brainstorm           Definition of Vertical Programme


 3        10 minutes       Presentation          Vertical Programmes Existing in the Country

                                                 Importance of Pharmaceutical Information
 4        25 minutes       Presentation
                                                 Management in Vertical Programmes

 5        05 minutes       Presentation          Key Points

 6        05 minutes       Presentation          Evaluation




                                           139
Facilitator Guide page 140 · PDF page 150
SESSION CONTENT

STEP 1: Presentation of Session Title and Learning Tasks (5
minutes)

READ the Learning Tasks to students

ASK students if they have any question before proceeding

STEP 2: Definitions of Vertical Programme (10 Minutes)

Activity: Brainstorm (02 minutes)

ASK student what is ―vertical programme‖?

ALLOW few students to respond.

WRITE their responses on the board/flip chart.

SUMMARISE using the content below.

Vertical programme
• A vertical programme is a programme which targets one particular disease.
• A vertical program might focus on malaria from the bottom where members of
  community leave and go on up to the level where planners, evaluators and decision
  makers making decision of a particular case.
• Vertical programme deals with removing the places where mosquitoes breed,
  protecting the houses where the people live, educating people about how to avoid
  malaria, establishing clinics where malaria can be diagnosed and treated, and finally,
  finding medications to cure the disease, and so on.
• It is one system all focused on the same disease.
• It's vertical because it goes from the ground; where people who have the disease leave,
  up to the level where the doctors and scientists try to develop new cures.
• A horizontal program might focus on all tropical diseases, or in fact all diseases.
• A horizontal approach might consist of equipping a clinic to treat every kind of disease
  and health problem in the region.




                                           140
Facilitator Guide page 141 · PDF page 151
STEP 3: The Vertical Programmes Existing in the Country (10
Minutes)
Tanzania vertical health programmes:
• Reproductive Health Program
• National Aids Control Program
• National Immunization Program
• National TB / Leprosy Program


STEP 4: The Importance of Pharmaceutical Information
Management in Vertical Programmes (25 minutes)
•  The pharmaceutical management information system (PMIS) integrates
   pharmaceutical data collection, processing, and presentation of information that helps
   staff at all levels of country`s health system to make evidence-based decisions and
   manage pharmaceutical services.
• Any firm in the pharmaceutical industry requires efficient and effective management
   information systems (MIS) to support managerial functions.
• In 1996 and for the purpose of improve the efficiency of Health sector, the
   government integrated MSD logistics functions operations with all Vertical Programs.
• The integrated functions were:-
   o Coordination of procurement, Storage and Distribution of program medicines,
       Medical Supplies and Laboratory Reagents.
   o Managing receipts of all Medicines, Medical Supplies and Laboratory Reagents
       supplied by different programs and development Partners (Global Fund, UNICEF,
       World Health Organization and USAID).
   o Give timely report to the programs on stock status to programs and development.
• The importance of PMIS in vertical programmes:
  o The integration strengthened Vertical Programs services likewise lowered the
       operations costs of programs and resulted into increase the availability of VP
       Medicines, Medical Supplies and Laboratory Reagents to the health facilities.
  o A good PMIS provides the necessary information to make sound decisions in the
       pharmaceutical sector.
  o Effective pharmaceutical management requires policymakers, program managers,
       and health care providers to monitor information related to patient adherence,
       drug resistance, availability of medicines and laboratory supplies, patient safety,
       post-market intelligence, product registration, product quality, financing and
       program management, among other issues.
  o Coordinating the elements of a pharmaceutical supply system requires
       relevant, accurate, and timely information.



                                           141
Facilitator Guide page 142 · PDF page 152
  o    Increased funding for HIV/AIDS, tuberculosis, and immunization programs has
       contributed to the need for accurate and timely information on a variety of
       parameters that affect the ability to conduct accurate quantification, procurement
       planning, budgeting, resource mobilization and program management.


STEP 5: Key Points (5 minutes)
• Vertical health programme deals with specific health issues like Malaria cases
• Cost and effective distribution and availability of medication was improved after the
  integration of pharmaceutical management information system and vertical
  programmes

STEP 6: Evaluation (5 minutes)
• What is a vertical health programs?
• What is the main vertical health programmes found in Tanzania?




                                           142
Facilitator Guide page 143 · PDF page 153
References

MSD. (2018). Vertical programs services. Accessed: 08.09.2018. Available from:
 www.msd.go.tz

WHO. (2005). Vertical-horizontal synergy of health workforce. Netherlands. Available
 from: www.who.int/bulletin/volumes/83/4/editorial10405/en

Embrey, M. A. (2013). MDS-3: Managing access to medicines and health technologies.
  Sterling, VA: Kumarian Press.

Abdelhak M. (2014). Health Information: Management of Strategic Resources. 5th Ed.
  Elsevier Health Science Publisher.

Axelsson S. (2006). Understanding Intrusion Detection through Visualization. Springer
  Science & Business Media Publisher. Berlin/Heidelberg, Germany.

Davis A. (2014). Health Information Technology. 3rd Ed. Elsevier Health Science
  Publisher. USA.




                                         143
SEO 5.3.3 · RT (a)

Importance of Networking in Disseminating Pharmaceutical Information

Facilitator Guide: Session 13, pages 144–147.

Exact facilitator referenceSession 13: Networking Programmes in Dissemination of Pharmaceutical Information · Guide pages 144–149 · PDF pages 154–159Reveal exact extracted text

A network is a group of two or more devices that can communicate. Connected systems may use physical or wireless links. Networks allow computers and individuals to share information, hardware, storage and software.

Importance in pharmaceutical services[exact guide source]

Acquisition, delivery and stock control[exact guide source]

Improves acquisition of consumable and non-consumable materials, delivery of pharmaceutical materials, and stock and inventory control.

More time for clients[exact guide source]

Efficient information processing gives pharmacists more time to assist clients in the service area.

Reduced waiting time and expenditure[exact guide source]

Can reduce client waiting time, pharmaceutical expenditure and manpower requirements.

Information sharing[exact guide source]

Facilitates sharing of information with other service areas within a health facility.

Efficient business operations[exact guide source]

Supports recording drugs, requesting supplies, tracking stock, and tracking or paying medicine bills from insurers, patients and other service users.

Patient safety and quality[exact guide source]

Supports patient safety, quality of care and monitoring of the efficacy and safety of medicines in use.

Current product information[exact guide source]

Provides online updates about prices and other pharmaceutical-product information.

Reveal complete exact Facilitator Guide text — Session 13: Networking Programmes in Dissemination of Pharmaceutical Information (guide pages 144–149)
This is the complete page-by-page text extraction for the cited Facilitator Guide session. Nothing from the cited page range has been intentionally shortened. Use “Open original page” to inspect tables, diagrams, screenshots and formatting exactly as printed in the embedded guide.
Facilitator Guide page 144 · PDF page 154
Session 13: Networking Programmes in Dissemination
of Pharmaceutical Information
Total Session Time: 60 minutes

Prerequisites
• None

Learning Tasks
By the end of this session, students are expected to be able to:
• Explain the importance of networking in dissemination of pharmaceutical information
• Explain the networking programmes used in dissemination of pharmaceutical
    information
• Disseminate pharmaceutical information (PRACTICAL)

Resources Needed
• Flipcharts, marker pens, masking tape
• Black/whiteboard and chalk/white board markers
• Computer and LCD projector

SESSION OVERVIEW
Step            Time     Activity/Method          Steps Title

                           Presentation,         Presentation of Session Title and Learning
          05 minutes
 1                                               Tasks
                           Presentation/
                                                 Utilization of Networking Programs in
 2        10 minutes        Brainstorm
                                                 Disseminating Pharmaceutical Information

                                                 Networking Programs used in Disseminating
 3        30 minutes       Presentation
                                                 Pharmaceutical Information

 4        05 minutes       Presentation          Key Points

 5        05 minutes       Presentation          Evaluation

 6        05 minutes       Presentation          Assignment




                                           144
Facilitator Guide page 145 · PDF page 155
SESSION CONTENT
STEP 1: Presentation of Session Title and Learning Tasks (5
minutes)

READ the Learning Tasks to students

ASK students if they have any question before proceeding

STEP 2: Utilization of Networking Programs in Disseminating
Pharmaceutical Information (10 Minutes)

Activity: Brainstorm (02 minutes)

ASK student what is a ―Networking‖?

ALLOW few students to respond.

WRITE their responses on the board/flip chart.

SUMMARISE using the content below.

Networking
• A network, in computing, is a group of two or more devices that can communicate.
• A network is comprised of a number of different computer systems connected by
   physical and/or wireless connections.
• The scale can range from a single PC sharing out basic peripherals to massive data
   centers located around the World, to the Internet itself.
• All networks allow computers and/or individuals to share information and resources.
• Computer networks serve a number of purposes, some of which include:

    o   Communications such as email, instant messaging, chat rooms, etc.
    o   Shared hardware such as printers and input devices
    o   Shared data and information through the use of shared storage devices
    o   Shared software, which is achieved by running applications on remote computers

Importance of networking technology in pharmaceutical health information system

•   Using computer networking technology in pharmacy is very useful for the
    pharmaceutical profession.


                                          145
Facilitator Guide page 146 · PDF page 156
•   The following are the benefits of pharmaceutical networking technology in healthcare
    industry:
    o It improves the pharmacists work, especially in acquisition of consumable and non-
        consumable medical materials, deliveries of pharmaceutical materials, stock and
        inventory control.
    o It gives them more time to help the customers in the service area.
    o It reduces client waiting time, pharmaceutical expenditure and the manpower
        requirement for any kind of pharmaceutical work.
    o It facilitates sharing of information with other service area within the health facility
•   Networking computers helps to run business operations efficiently
    o They make it easier to handle the business tasks such as recording drugs, requesting
        consumable and non-consumable medical items, tracking and paying drugs and
        medication bills from insurance company, client/patients and other service user.
    o It helps to improve patient safety, provide quality of care, monitoring efficacy and
        safety of medicine in use.
    o It gives updates of prices and other pharmaceutical product information online.
    o It is used in online and e-prescribing of medication.

STEP 3: The Networking Programs Used in Disseminating
Pharmaceutical Information (30 Minutes)
•   There are several different types of computer networks used in information
    communication.
•   Computer networks can be characterized by their size as well as their purpose.
•   Networks based on size are:
    o Personal area network (PAN): a computer network organized around an
       individual person within a single building like small office.
    o Local area network (LAN): used for single sites where people need to share
       resources among themselves but not with the rest of the outside world.
    o Metropolitan area network (MAN): a computer network across an entire city,
       college campus or small region.
    o Wide area network (WAN): occupies a very large area, such as an entire country
       or the entire world.
•   Networks based on their main purpose are:
    o Storage area network (SAN): a high-speed sub network of shared storage
       devices.
    o Enterprise private network (EPN): a computer network built by a business to
       interconnect its various company sites (such as production sites, offices and
       shops) in order to share computer resources.
    o Virtual private network (VPN)
       ▪ An encrypted connection over the Internet from a device to a network.


                                             146
Facilitator Guide page 147 · PDF page 157
       ▪ The encrypted connection helps ensure that sensitive data is safely transmitted.
       ▪ It prevents unauthorized people from eavesdropping on the traffic and allows
           the user to conduct work remotely.
•   Health Level Seven (HL7) allows computer systems to send and receive
    pharmaceutical information to each other in secure way.
    o Pharmacies, physician office, health care sites and facilities can exchange
       pharmaceutical information through this information exchange standards.
•   The following are Health information systems (HIS) used to disseminating/ sharing
    pharmaceutical information through networking system:
    o Pharmacy information system
    o Computerized Physician Order Entry (CPOE) system
•   Pharmacy information system (PIS)
    o The PIS is system that supports the distribution and management of drugs,
       identifying the type of intervention, determining the amount of inventory,
       reporting and managing of costs, and improving the accessibility of information.
    o The PIS helps clinical decision-making by alerting users about clinically
       important drug-drug interactions, drug allergies, and drug doses; it also evaluates
       patterns of drug use as well as other possible side effects of drugs.
    o The PIS may operate as a separate and individual system or as part of a hospital
       information system (HIS), paired with the Computerized Physician Order Entry
       (CPOE) system.
•   Computer physician order entry (CPOE) system
    o CPOE is the process of a medical professional entering medication orders or
       other physician instructions electronically instead of on paper charts.
    o A primary benefit of CPOE is that it can help reduce errors related to poor
       handwriting or transcription of medication orders.
    o CPOE systems allow providers electronically to specify medication orders as well
       as laboratory, admission, radiology, referral, and procedure orders.
    o CPOE systems and Clinical Decision Support (CDS) system can improve
       medication safety and quality of care and reduce costs of care.
•   HL 7 and system interoperability facilitates data sharing/ dissemination from
    pharmacies, physician office, health facilities to users which is the ministry of health.
•   The system that is used to disseminate pharmaceutical information to ministry of
    health is DHIS 2 Software.




                                             147
Facilitator Guide page 148 · PDF page 158
STEP 4: Key Points (5 minutes)
• Networking software helps in sharing pharmaceutical information within and outside
  of the hospital setup.
• PIS and CPOE systems are pharmaceutical systems used to sharing information.
• HL 7 and interoperability facilitates data sharing from the source to users through
  networking system.

STEP 5: Evaluation (5 minutes)
• What is networking?
• What is the difference between CPOE and PIS?
• What is interoperability?

STEP 6: Take Home Assignment (5 minutes)

Activity: Take Home Assignment

TELL the student to answer the following question:
   • Disseminate a rare drug side effect that has just occurred to a patient
     after consuming ALLU to your other staff connected to a Local Area
     Network (make sure student understand the background of
     establishing a LAN)
DIVIDE students into small manageable groups.

ALLOW group to work for t 1 day and submit the task after scheduled
time.

CONDUCT each group to present how they handled the activity for not
        less than 5 minutes.

SUMMARIZE the activity using training guidelines.




                                           148
Facilitator Guide page 149 · PDF page 159
References
MoHSW, Strengthening Health Information System, Government printers, Dar es
 Salaam

International Council on Archives (1999), Managing Public Sector Records,
   Understanding computers an over view for records and archives: International
   Records Management Trust London

Abdelhak M. (2014). Health Information: Management of Strategic Resources. 5th Ed.
  Elsevier Health Science Publisher.

Aycock J. (2006). Computer Viruses and Malware. Springer International Publisher.
  USA.

Couglas J.D. (2003). The Backup Book: Disaster Recovery from Desktop Data Center.
  3rd Ed. Network Frontiers, LLC. US.

Davis A. (2014). Health Information Technology. 3rd Ed. Elsevier Health Science
  Publisher. USA.

Miller M. (2009). The Complete Idiot`s Guide to Search Engine Optimization. Alpha
  Books Publisher. US.

Bagad S. V, Dhotre A. I. (2009). Computer Networks. Technical Publications. Brown R.
  T. (2006). Handbook of Institutional Pharmacy Practice. 4th Ed. University of
  Mississippi. USA.

Dixon E. Brian, Zafar A. (2009). Inpatient Computerized Provider Order Entry (CPOE).
  ARRQ National Resources Center for Health Information Technology. USA

Mitchell S. H, Veltri M. A, Kim G. R. (2009). Dispensing: pharmacy information
  systems. Pediatric informatics. New York (NY): Springer.

Shortliffe E. H, Cimino J. J. (2006). Biomedical informatics: computer applications in
  health care and biomedicine. 3rd ed. New York (NY): Springer.

Wager K.A, Lee F.W, Glaser J. P. (2009). Managing health care information systems: a
 practical approach for health care executives. 2nd ed. San Francisco (CA): Jossey-
 Bass.

Wolper L. F. (2004). Health care administration: planning, implementing, and
 managing organized delivery systems. 4th ed. Boston (MA): Jones & Bartlett
 Publishers.




                                         149
Direct learning checks

Facilitator-Guide Evaluation Questions with Answers

Facilitator Guide · Session 6View facilitator source

What is a report?

A report is a practical document that describes, deals with or analyses a situation so that the reader can take specific action about the situation. Its conclusion brings together the elements of the problem, and its recommendations present options for solving the problem.

Facilitator Guide · Session 6View facilitator source

What are the types of report?

  1. Factual report: gathers information that explains or defines a situation.
  2. Instructional report: explains a problem and offers a range of solutions.
  3. Persuasive report: explains a problem and recommends a solution.
Facilitator Guide · Session 6View facilitator source

What are the principles of report writing?

Accuracy, completeness, conciseness, impartiality or objectivity, clarity, and proper report formatting.

Facilitator Guide · Session 6View facilitator source

What are the components of a typical report?

Title page, contents, introduction, acknowledgement, executive summary, methodology, findings, conclusion, recommendations, bibliography, appendices and glossary.

Facilitator Guide · Session 7View facilitator source

What is data backup?

Data backup is the result of copying or archiving files and folders so that they can be restored after data loss. It supports recovery after deletion or corruption and recovery of an earlier version under a data-retention policy.

Facilitator Guide · Session 7View facilitator source

Why is backing up data important?

It protects against human error, unpredictable hard-disk failure, virus and spyware damage, lack of disk space, disasters beyond human control, and difficulties in transferring or preserving large files.

Facilitator Guide · Session 7View facilitator source

Classify the main computer-virus threats described in the guide.

Worm, Trojan horse and blended threat are the main detailed classifications in the facilitator guide. The guide also distinguishes malware or spyware as malicious software rather than a computer virus. The assessment-aligned question bank additionally retains the guide-linked classifications time bomb, logical bomb, boot-sector virus and macro virus used in the attached question materials.

Facilitator Guide · Session 7View facilitator source

What is the importance of antivirus software?

Antivirus software protects against viruses and spyware, phishing attempts and web threats; scans removable devices; provides firewall support; blocks spam sites and advertisements; protects information with passwords; may improve system performance; and uses updated definitions to counter new threats.

Facilitator Guide · Session 9View facilitator source

What is a Health Management Information System?

It is a data-collection system specifically designed to support planning, management and decision making in health facilities and organisations.

Facilitator Guide · Session 9View facilitator source

Explain the main importance of HMIS.

  1. Monitoring performance: provides information for determining whether programme goals are being reached.
  2. Planning: supports allocation of limited human, financial and material resources and health-policy formulation.
  3. Coordination: helps coordinate national programmes and non-governmental organisations and assess whether they perform expected roles.
Facilitator Guide · Session 12View facilitator source

What is a vertical programme?

A vertical programme targets a particular disease or health issue and connects activities from the community level to planners, evaluators and decision makers concerned with that specific issue.

Facilitator Guide · Session 12View facilitator source

Mention the main vertical health programmes identified in the guide.

Reproductive Health Programme, National AIDS Control Programme, National Immunization Programme, and National TB/Leprosy Programme.

Facilitator Guide · Session 12View facilitator source

Why is pharmaceutical information management important in vertical programmes?

It supports evidence-based decisions, strengthens programme services, lowers operating costs, improves availability of medicines, supplies and reagents, supports monitoring of adherence and resistance, coordinates the supply system, and provides timely information for quantification, procurement planning, budgeting, resource mobilisation and programme management.

Facilitator Guide · Session 13View facilitator source

What is networking?

Networking is the connection of two or more devices so that they can communicate and share information and resources through physical or wireless connections.

Facilitator Guide · Session 13View facilitator source

Explain the importance of networking in pharmaceutical services.

Networking improves acquisition, delivery, stock and inventory control; gives pharmacists more time for clients; reduces waiting time, expenditure and manpower requirements; facilitates information sharing; supports recording, requesting and payment tracking; improves patient safety and quality of care; supplies product and price updates; and supports online or electronic prescribing.

Section A preparation

Multiple-Choice Questions with Answers

All 42 questions from the preceding end-of-semester guide are retained. Each item is followed immediately by its answer and source-based explanation.

Question 1 · SEO/RT 5.1.3(a)View facilitator source

A report contains only facts that were actually observed or verified. Which principle is being applied?

  1. A. Accuracy
  2. B. Completeness
  3. C. Conciseness
  4. D. Planning
  5. E. Coordination
Answer: A. Accuracy

Accuracy requires factual information, distinction between fact and opinion, and careful proofreading.

Question 2 · SEO/RT 5.1.3(a)View facilitator source

A writer includes every relevant finding and explains why some information is missing. Which principle is demonstrated?

  1. A. Formatting
  2. B. Completeness
  3. C. Networking
  4. D. Antivirus protection
  5. E. Data backup
Answer: B. Completeness

Completeness means reporting all discovered facts and explaining incomplete or unavailable information.

Question 3 · SEO/RT 5.1.3(a)View facilitator source

Which action best supports conciseness in a health report?

  1. A. Adding repeated explanations
  2. B. Using flowery expressions
  3. C. Removing unrelated details
  4. D. Hiding unfavourable findings
  5. E. Using vague statements
Answer: C. Removing unrelated details

Conciseness requires removal of unrelated, incidental and non-essential information.

Question 4 · SEO/RT 5.1.3(a)View facilitator source

A report writer presents favourable and unfavourable findings without personal bias. Which principle is applied?

  1. A. Impartiality and objectivity
  2. B. Freeing disk space
  3. C. Monitoring performance
  4. D. Electronic dispensing
  5. E. Password protection
Answer: A. Impartiality and objectivity

Objectivity requires an unbiased mind and reporting evidence without addition, subtraction or concealment.

Question 5 · SEO/RT 5.1.3(a)View facilitator source

Dividing a report into clearly labelled sections mainly supports which principle?

  1. A. Clarity and formatting
  2. B. Virus classification
  3. C. Backup retention
  4. D. Resource allocation
  5. E. Online prescribing
Answer: A. Clarity and formatting

Clear sections and logical arrangement help the reader understand and review the report.

Question 6 · SEO/RT 5.1.3(a)View facilitator source

Which practice is inconsistent with accurate report writing?

  1. A. Proofreading
  2. B. Clarifying technical terms
  3. C. Separating fact from hearsay
  4. D. Making unsupported assumptions
  5. E. Rewriting unclear sentences
Answer: D. Making unsupported assumptions

The guide directs the writer not to assume and to distinguish facts from hearsay, opinion and conclusions.

Question 7 · SEO/RT 5.1.4(b)View facilitator source

Why should pharmaceutical data be backed up before installing new software?

  1. A. To increase client waiting time
  2. B. To recover information if the change causes loss
  3. C. To classify computer viruses
  4. D. To replace report formatting
  5. E. To coordinate health programmes
Answer: B. To recover information if the change causes loss

A backup protects valuable data before an important system change.

Question 8 · SEO/RT 5.1.4(b)View facilitator source

Which benefit of backup directly addresses accidental deletion by a tired user?

  1. A. Human-error recovery
  2. B. Electronic selling
  3. C. Report objectivity
  4. D. Programme coordination
  5. E. Network sharing
Answer: A. Human-error recovery

The facilitator guide calls this the “human eraser” problem; a backup can restore work deleted by mistake.

Question 9 · SEO/RT 5.1.4(b)View facilitator source

A hard disk fails without warning. What is the main value of an existing backup?

  1. A. It prevents all hardware failure
  2. B. It provides a copy from which data can be restored
  3. C. It converts the disk into a network
  4. D. It writes the report automatically
  5. E. It removes the need for antivirus software
Answer: B. It provides a copy from which data can be restored

Backups protect against unpredictable disk failure by preserving recoverable copies.

Question 10 · SEO/RT 5.1.4(b)View facilitator source

A virus corrupts medicine-consumption files. Which backup benefit is most relevant?

  1. A. Restoring clean earlier data
  2. B. Increasing report length
  3. C. Creating a vertical programme
  4. D. Reducing network coverage
  5. E. Changing the file format
Answer: A. Restoring clean earlier data

A reliable backup can restore data lost through virus infection when used with virus detection software.

Question 11 · SEO/RT 5.1.4(b)View facilitator source

Moving rarely used files to a secondary medium can be important because it does what?

  1. A. Frees space for new programs and data
  2. B. Makes every report complete
  3. C. Coordinates all programmes
  4. D. Classifies viruses
  5. E. Eliminates every cyber threat
Answer: A. Frees space for new programs and data

The guide identifies freeing disk space as one benefit of backing up and offloading inactive files.

Question 12 · SEO/RT 5.1.4(b)View facilitator source

Which statement best expresses the two central recovery purposes of data backup?

  1. A. To recover lost data and to return to an earlier version
  2. B. To improve handwriting and printing
  3. C. To classify threats and write reports
  4. D. To plan and coordinate programmes
  5. E. To invoice and dispense electronically
Answer: A. To recover lost data and to return to an earlier version

The guide gives two core purposes: recovery after deletion/corruption and recovery from an earlier time.

Question 13 · SEO/RT 5.1.4(e)View facilitator source

A malicious program activates on a specified calendar date. How is it classified?

  1. A. Time bomb
  2. B. Worm
  3. C. Macro virus
  4. D. Boot-sector virus
  5. E. Trojan horse
Answer: A. Time bomb

A time bomb performs its activity at a particular date or time.

Question 14 · SEO/RT 5.1.4(e)View facilitator source

A destructive program acts after a defined event or condition occurs. How is it classified?

  1. A. Logical bomb
  2. B. Worm
  3. C. Macro virus
  4. D. Boot-sector virus
  5. E. Blended threat
Answer: A. Logical bomb

A logical bomb is triggered when a specified action or condition occurs.

Question 15 · SEO/RT 5.1.4(e)View facilitator source

Which threat can replicate across networks without requiring human action?

  1. A. Worm
  2. B. Trojan horse
  3. C. Time bomb
  4. D. Macro virus
  5. E. Logical bomb
Answer: A. Worm

The guide states that a worm can replicate itself and does not require human action to spread.

Question 16 · SEO/RT 5.1.4(e)View facilitator source

A malicious file appears to be useful software and requires the user to run it. Which classification fits?

  1. A. Trojan horse
  2. B. Worm
  3. C. Boot-sector virus
  4. D. Time bomb
  5. E. Macro virus
Answer: A. Trojan horse

A Trojan horse appears useful but causes damage after the user installs or runs it.

Question 17 · SEO/RT 5.1.4(e)View facilitator source

A threat is loaded during system startup because it infects the boot area. What type is it?

  1. A. Boot-sector virus
  2. B. Macro virus
  3. C. Worm
  4. D. Time bomb
  5. E. Spyware
Answer: A. Boot-sector virus

Boot-sector viruses infect the boot sector and may load into memory during startup.

Question 18 · SEO/RT 5.1.4(e)View facilitator source

A malicious program spreads through infected word-processing or spreadsheet documents. What type is it?

  1. A. Macro virus
  2. B. Trojan horse
  3. C. Worm
  4. D. Time bomb
  5. E. Boot-sector virus
Answer: A. Macro virus

Macro viruses are associated with application documents such as Word and Excel files.

Question 19 · SEO/RT 5.1.4(f)View facilitator source

What is the primary importance of antivirus software?

  1. A. Detecting and removing threats before they damage data
  2. B. Writing complete reports
  3. C. Planning health budgets
  4. D. Creating electronic invoices
  5. E. Generating programme targets
Answer: A. Detecting and removing threats before they damage data

Antivirus software detects viruses, spyware, malware and other threats and removes them before damage occurs.

Question 20 · SEO/RT 5.1.4(f)View facilitator source

Why are regular antivirus-definition updates important?

  1. A. They help the software recognise new threats
  2. B. They replace every backup
  3. C. They create a network automatically
  4. D. They prepare HMIS plans
  5. E. They guarantee perfect report grammar
Answer: A. They help the software recognise new threats

New threats appear continually; updated definitions help antivirus software counter the latest threats.

Question 21 · SEO/RT 5.1.4(f)View facilitator source

Scanning a flash drive before opening it mainly provides which benefit?

  1. A. Quick checking of removable devices for threats
  2. B. Monitoring programme performance
  3. C. Improving report completeness
  4. D. Coordinating non-governmental organisations
  5. E. Reducing medicine prices
Answer: A. Quick checking of removable devices for threats

The guide identifies quick scanning of removable devices as an antivirus benefit.

Question 22 · SEO/RT 5.1.4(f)View facilitator source

Which antivirus benefit limits unauthorised online threats during web use?

  1. A. Robust web protection
  2. B. Report conciseness
  3. C. Resource planning
  4. D. Data coordination
  5. E. Electronic invoicing
Answer: A. Robust web protection

Antivirus software can control web activity and limit unauthorised online threats.

Question 23 · SEO/RT 5.1.4(f)View facilitator source

Protection against fraudulent attempts to steal or make data unusable is described as protection from what?

  1. A. Phishing attacks
  2. B. Report formatting
  3. C. Programme monitoring
  4. D. Hard-disk capacity
  5. E. Inventory optimisation
Answer: A. Phishing attacks

The guide lists protection from phishing attacks as an important antivirus benefit.

Question 24 · SEO/RT 5.1.4(f)View facilitator source

A two-way firewall feature in antivirus software is important because it can do what?

  1. A. Check incoming and outgoing traffic and block suspicious transmission
  2. B. Replace every network cable
  3. C. Write all reports
  4. D. Allocate health workers
  5. E. Create a vertical programme
Answer: A. Check incoming and outgoing traffic and block suspicious transmission

The guide explains that two-way firewall protection checks incoming and outgoing data and blocks suspicious traffic.

Question 25 · SEO/RT 5.2.1(c)View facilitator source

A health programme compares its target with actual results over time. Which importance of HMIS is illustrated?

  1. A. Monitoring performance
  2. B. Classifying viruses
  3. C. Formatting reports
  4. D. Electronic dispensing
  5. E. Freeing disk space
Answer: A. Monitoring performance

HMIS supplies information needed to determine whether programme goals are being reached.

Question 26 · SEO/RT 5.2.1(c)View facilitator source

A district must decide which project needs more funding. Which HMIS function is most directly involved?

  1. A. Planning
  2. B. Antivirus scanning
  3. C. Report conciseness
  4. D. Electronic invoicing
  5. E. Virus classification
Answer: A. Planning

HMIS data supports planning and adequate allocation of limited resources.

Question 27 · SEO/RT 5.2.1(c)View facilitator source

The Ministry checks whether different health programmes are performing their assigned roles. Which importance of HMIS is shown?

  1. A. Coordination
  2. B. Formatting
  3. C. Backup recovery
  4. D. Threat detection
  5. E. Electronic selling
Answer: A. Coordination

HMIS supports coordination of activities by programmes and organisations.

Question 28 · SEO/RT 5.2.1(c)View facilitator source

Why is accurate facility and community data important when formulating health policy?

  1. A. It supports evidence-based planning
  2. B. It changes a worm into a Trojan
  3. C. It removes the need for reports
  4. D. It guarantees internet access
  5. E. It replaces inventory records
Answer: A. It supports evidence-based planning

The guide states that health-policy formulation requires accurate and adequate data from facilities and communities.

Question 29 · SEO/RT 5.2.1(c)View facilitator source

Which group of activities summarises the main importance of HMIS in the facilitator guide?

  1. A. Monitoring, planning and coordination
  2. B. Invoicing, selling and advertising
  3. C. Typing, printing and scanning
  4. D. Formatting, deleting and renaming
  5. E. Encrypting, cabling and browsing
Answer: A. Monitoring, planning and coordination

The guide’s key points identify monitoring performance, planning and coordination.

Question 30 · SEO/RT 5.2.1(c)View facilitator source

What problem does HMIS help reduce when resources are limited?

  1. A. Allocation without adequate evidence
  2. B. The existence of every computer virus
  3. C. The need to communicate
  4. D. The need to prepare reports
  5. E. The use of pharmaceutical information
Answer: A. Allocation without adequate evidence

HMIS provides evidence for deciding how human and non-human resources should be allocated.

Question 31 · SEO/RT 5.3.2(c)View facilitator source

How does pharmaceutical information management support vertical programmes?

  1. A. It supplies relevant, accurate and timely information for decisions
  2. B. It removes the need for medicines
  3. C. It prevents every hardware failure
  4. D. It replaces programme managers
  5. E. It makes all reports persuasive
Answer: A. It supplies relevant, accurate and timely information for decisions

The guide emphasises evidence-based decisions and timely information for managing pharmaceutical services.

Question 32 · SEO/RT 5.3.2(c)View facilitator source

Which result followed integration of logistics functions with vertical programmes?

  1. A. Lower operating costs and improved availability of medicines and supplies
  2. B. Elimination of all reporting
  3. C. Higher client waiting time
  4. D. Removal of programme monitoring
  5. E. Less need for accurate data
Answer: A. Lower operating costs and improved availability of medicines and supplies

The integration strengthened services, lowered operating costs and increased availability of medicines, supplies and reagents.

Question 33 · SEO/RT 5.3.2(c)View facilitator source

PMIS information on patient adherence and drug resistance is important mainly for what?

  1. A. Effective pharmaceutical management
  2. B. Report decoration
  3. C. Computer startup
  4. D. File compression
  5. E. Network cabling
Answer: A. Effective pharmaceutical management

The guide lists adherence and resistance among the information required by policymakers, managers and providers.

Question 34 · SEO/RT 5.3.2(c)View facilitator source

Accurate information is needed for quantification, procurement planning and budgeting. Which selected task does this support?

  1. A. Importance of pharmaceutical information management in vertical programmes
  2. B. Classification of viruses
  3. C. Principles of report writing
  4. D. Importance of antivirus software
  5. E. Importance of data backup
Answer: A. Importance of pharmaceutical information management in vertical programmes

The facilitator guide directly links accurate and timely information with quantification, procurement planning and budgeting.

Question 35 · SEO/RT 5.3.2(c)View facilitator source

Which activity was part of integrating pharmaceutical logistics with vertical programmes?

  1. A. Coordinating procurement, storage and distribution
  2. B. Removing all stock-status reports
  3. C. Stopping receipt management
  4. D. Avoiding development partners
  5. E. Deleting laboratory-reagent data
Answer: A. Coordinating procurement, storage and distribution

The guide lists coordination of procurement, storage and distribution as an integrated function.

Question 36 · SEO/RT 5.3.2(c)View facilitator source

Why are timely stock-status reports important to vertical programmes?

  1. A. They support programme and partner decisions on supplies
  2. B. They classify macro viruses
  3. C. They replace antivirus software
  4. D. They improve sentence grammar
  5. E. They reduce the need for planning
Answer: A. They support programme and partner decisions on supplies

Timely stock-status reporting supports programme management and development-partner decisions.

Question 37 · SEO/RT 5.3.3(a)View facilitator source

Which is an important benefit of networking in pharmaceutical services?

  1. A. Sharing information among service areas
  2. B. Increasing unnecessary manpower
  3. C. Preventing all need for records
  4. D. Removing stock control
  5. E. Replacing patient safety activities
Answer: A. Sharing information among service areas

Networking facilitates sharing of information with other service areas in a health facility.

Question 38 · SEO/RT 5.3.3(a)View facilitator source

How can networking affect client service in a pharmacy?

  1. A. It can reduce waiting time
  2. B. It always increases waiting time
  3. C. It prevents online information updates
  4. D. It removes the need for stock records
  5. E. It blocks all communication
Answer: A. It can reduce waiting time

The facilitator guide states that networking can reduce client waiting time.

Question 39 · SEO/RT 5.3.3(a)View facilitator source

Which pharmacy activity is made easier by networking?

  1. A. Recording drugs and requesting medical items
  2. B. Hiding stock information
  3. C. Avoiding communication
  4. D. Removing electronic prescribing
  5. E. Preventing payment tracking
Answer: A. Recording drugs and requesting medical items

Networking helps handle recording, requests and payment-related business tasks efficiently.

Question 40 · SEO/RT 5.3.3(a)View facilitator source

Networking supports patient safety mainly by helping staff to do what?

  1. A. Share information and monitor medicine efficacy and safety
  2. B. Delete pharmaceutical data
  3. C. Avoid product updates
  4. D. Stop communication between departments
  5. E. Increase expenditure
Answer: A. Share information and monitor medicine efficacy and safety

The guide links networking with better information sharing, quality of care and monitoring medicine efficacy and safety.

Question 41 · SEO/RT 5.3.3(a)View facilitator source

Which online activity is enabled by pharmaceutical networking according to the guide?

  1. A. Electronic prescribing
  2. B. Manual-only invoicing
  3. C. Paper-only filing
  4. D. Removal of price updates
  5. E. Elimination of communication
Answer: A. Electronic prescribing

Networking is used in online and electronic prescribing of medication.

Question 42 · SEO/RT 5.3.3(a)View facilitator source

How does networking improve pharmaceutical acquisition and inventory work?

  1. A. It supports ordering, delivery and stock-control information flow
  2. B. It eliminates the need to record stock
  3. C. It makes information less accessible
  4. D. It stops communication with suppliers
  5. E. It prevents use of shared resources
Answer: A. It supports ordering, delivery and stock-control information flow

The guide states that networking improves acquisition, deliveries, stock and inventory control.

Section B preparation

Multiple True/False Statements with Answers

Write the full word TRUE or FALSE in the examination. The answer and explanation are shown after each statement.

Statement 1 · SEO/RT 5.1.3(a)View facilitator source

Accuracy requires the writer to distinguish facts from opinions and hearsay.

Answer: TRUE

This distinction is part of accurate reporting.

Statement 2 · SEO/RT 5.1.3(a)View facilitator source

Completeness allows the writer to omit facts that seem unimportant without explanation.

Answer: FALSE

The guide warns that information appearing irrelevant to the writer may be relevant to the reviewer.

Statement 3 · SEO/RT 5.1.3(a)View facilitator source

Conciseness means using repetition and flowery language to make a report longer.

Answer: FALSE

Conciseness removes repetition and non-essential detail.

Statement 4 · SEO/RT 5.1.3(a)View facilitator source

Objectivity requires an unbiased and open mind.

Answer: TRUE

The writer should avoid assumptions and emotional involvement.

Statement 5 · SEO/RT 5.1.3(a)View facilitator source

Clear report formatting helps the reader review and understand the report.

Answer: TRUE

Discrete sections and logical order support clarity.

Statement 6 · SEO/RT 5.1.4(b)View facilitator source

A backup can help recover files deleted accidentally.

Answer: TRUE

Recovery from deletion is a central purpose of backup.

Statement 7 · SEO/RT 5.1.4(b)View facilitator source

A backup guarantees that a hard disk will never fail.

Answer: FALSE

A backup does not prevent failure; it provides recoverable data.

Statement 8 · SEO/RT 5.1.4(b)View facilitator source

An earlier clean backup may help restore data damaged by a virus.

Answer: TRUE

The guide connects backup with recovery from virus-related loss.

Statement 9 · SEO/RT 5.1.4(b)View facilitator source

Offloading rarely used files to secondary storage can free disk space.

Answer: TRUE

This is one stated backup benefit.

Statement 10 · SEO/RT 5.1.4(b)View facilitator source

Backing up before a major system change is unnecessary.

Answer: FALSE

The guide recommends backing up before hardware or software changes.

Statement 11 · SEO/RT 5.1.4(e)View facilitator source

A worm may spread without human action.

Answer: TRUE

Worms self-replicate and can travel across networks.

Statement 12 · SEO/RT 5.1.4(e)View facilitator source

A Trojan horse normally appears useful before causing damage.

Answer: TRUE

This deceptive appearance is characteristic of a Trojan horse.

Statement 13 · SEO/RT 5.1.4(e)View facilitator source

A time bomb is triggered by a particular date or time.

Answer: TRUE

That is the defining classification used in the guide.

Statement 14 · SEO/RT 5.1.4(e)View facilitator source

A macro virus is associated with documents created by applications such as Word or Excel.

Answer: TRUE

Macro viruses can be loaded when infected application documents are opened.

Statement 15 · SEO/RT 5.1.4(e)View facilitator source

A boot-sector virus is classified by its effect on report formatting.

Answer: FALSE

It is classified by infection of the boot sector and loading during startup.

Statement 16 · SEO/RT 5.1.4(f)View facilitator source

Antivirus software can detect and remove threats before they damage data.

Answer: TRUE

This is its primary protective role.

Statement 17 · SEO/RT 5.1.4(f)View facilitator source

Antivirus software never needs updated threat definitions.

Answer: FALSE

Daily or regular definition updates help counter new threats.

Statement 18 · SEO/RT 5.1.4(f)View facilitator source

Quick scanning of removable devices is one benefit of antivirus software.

Answer: TRUE

The guide specifically identifies this benefit.

Statement 19 · SEO/RT 5.1.4(f)View facilitator source

Protection from phishing attempts is unrelated to antivirus software.

Answer: FALSE

The guide lists phishing protection as an antivirus benefit.

Statement 20 · SEO/RT 5.1.4(f)View facilitator source

A two-way firewall feature can inspect incoming and outgoing traffic.

Answer: TRUE

It can block suspicious transmissions.

Statement 21 · SEO/RT 5.2.1(c)View facilitator source

HMIS information helps monitor whether health-programme goals are being achieved.

Answer: TRUE

Monitoring performance is one of the three main importance areas.

Statement 22 · SEO/RT 5.2.1(c)View facilitator source

Planning resource allocation does not require health data.

Answer: FALSE

The guide states that allocation of human and non-human resources needs data.

Statement 23 · SEO/RT 5.2.1(c)View facilitator source

HMIS supports coordination of national programmes and non-governmental organisations.

Answer: TRUE

Coordination is a key importance of HMIS.

Statement 24 · SEO/RT 5.2.1(c)View facilitator source

HMIS is important only for storing information and not for decision support.

Answer: FALSE

The guide links HMIS with planning, management and decision making.

Statement 25 · SEO/RT 5.2.1(c)View facilitator source

Accurate data from facilities and communities can support policy formulation.

Answer: TRUE

This is included under planning.

Statement 26 · SEO/RT 5.3.2(c)View facilitator source

PMIS helps staff make evidence-based pharmaceutical decisions.

Answer: TRUE

It integrates data collection, processing and presentation for decisions.

Statement 27 · SEO/RT 5.3.2(c)View facilitator source

Integration with vertical programmes increased operating costs and reduced medicine availability.

Answer: FALSE

The guide states the opposite: costs were lowered and availability improved.

Statement 28 · SEO/RT 5.3.2(c)View facilitator source

Information on adherence, resistance and medicine availability supports effective programme management.

Answer: TRUE

These are among the information needs listed in the guide.

Statement 29 · SEO/RT 5.3.2(c)View facilitator source

Quantification and procurement planning can be done accurately without timely information.

Answer: FALSE

The guide stresses the need for accurate and timely information.

Statement 30 · SEO/RT 5.3.2(c)View facilitator source

Stock-status reporting is one integrated function supporting vertical programmes.

Answer: TRUE

Timely stock-status reports are specifically listed.

Statement 31 · SEO/RT 5.3.3(a)View facilitator source

Networking can facilitate sharing pharmaceutical information between service areas.

Answer: TRUE

Information sharing is a direct benefit.

Statement 32 · SEO/RT 5.3.3(a)View facilitator source

Networking always increases client waiting time.

Answer: FALSE

The guide states that it can reduce waiting time.

Statement 33 · SEO/RT 5.3.3(a)View facilitator source

Networking may support recording drugs, requesting items and tracking payments.

Answer: TRUE

These business tasks are listed in the guide.

Statement 34 · SEO/RT 5.3.3(a)View facilitator source

Networking has no relationship to medicine-safety monitoring.

Answer: FALSE

It can support monitoring efficacy and safety of medicines in use.

Statement 35 · SEO/RT 5.3.3(a)View facilitator source

Online medicine-price updates and electronic prescribing are supported by networking.

Answer: TRUE

Both uses are identified in the facilitator guide.

Section C preparation

Matching Items with Answer Keys

Matching Set 1 · SEO/RT 5.1.3(a)View facilitator source

Report-writing principles

Column A
1Accuracy
2Completeness
3Conciseness
4Objectivity
5Clarity and formatting
Column B
APresents evidence without bias or concealment
BUses factual, verified information and separates fact from opinion
CIncludes all relevant findings and explains gaps
DArranges content so it is easy to understand
ERemoves unrelated and repetitive detail
Answer key: 1–B; 2–C; 3–E; 4–A; 5–D
  1. 1 – B: Accuracy — Uses factual, verified information and separates fact from opinion
  2. 2 – C: Completeness — Includes all relevant findings and explains gaps
  3. 3 – E: Conciseness — Removes unrelated and repetitive detail
  4. 4 – A: Objectivity — Presents evidence without bias or concealment
  5. 5 – D: Clarity and formatting — Arranges content so it is easy to understand
Matching Set 2 · SEO/RT 5.1.4(e)View facilitator source

Computer-virus classification

Column A
1Time bomb
2Logical bomb
3Worm
4Trojan horse
5Macro virus
Column B
ASpreads through infected application documents
BAppears useful but damages the system when run
CActivates on a specified date or time
DReplicates and spreads across networks
EActivates when a specified condition occurs
Answer key: 1–C; 2–E; 3–D; 4–B; 5–A
  1. 1 – C: Time bomb — Activates on a specified date or time
  2. 2 – E: Logical bomb — Activates when a specified condition occurs
  3. 3 – D: Worm — Replicates and spreads across networks
  4. 4 – B: Trojan horse — Appears useful but damages the system when run
  5. 5 – A: Macro virus — Spreads through infected application documents
Matching Set 3 · SEO/RT 5.1.4(f)View facilitator source

Antivirus benefits

Column A
1Virus and spyware protection
2Phishing protection
3Web protection
4Removable-device scan
5Two-way firewall
Column B
AChecks external media for unknown threats
BDetects and removes harmful programs
CBlocks suspicious incoming and outgoing transmission
DLimits unauthorised online threats
EHelps prevent fraudulent attempts to steal or corrupt data
Answer key: 1–B; 2–E; 3–D; 4–A; 5–C
  1. 1 – B: Virus and spyware protection — Detects and removes harmful programs
  2. 2 – E: Phishing protection — Helps prevent fraudulent attempts to steal or corrupt data
  3. 3 – D: Web protection — Limits unauthorised online threats
  4. 4 – A: Removable-device scan — Checks external media for unknown threats
  5. 5 – C: Two-way firewall — Blocks suspicious incoming and outgoing transmission
Matching Set 4 · SEO/RT 5.2.1(c), 5.3.2(c), 5.3.3(a)View facilitator source

Information-management importance

Column A
1HMIS monitoring
2HMIS planning
3PMIS in vertical programmes
4Networking information sharing
5Networking client service
Column B
AHelps allocate limited resources using evidence
BReduces waiting time and supports efficient service
CShows whether health goals are being reached
DSupports quantification, procurement and programme decisions
EAllows pharmaceutical information to move between service areas
Answer key: 1–C; 2–A; 3–D; 4–E; 5–B
  1. 1 – C: HMIS monitoring — Shows whether health goals are being reached
  2. 2 – A: HMIS planning — Helps allocate limited resources using evidence
  3. 3 – D: PMIS in vertical programmes — Supports quantification, procurement and programme decisions
  4. 4 – E: Networking information sharing — Allows pharmaceutical information to move between service areas
  5. 5 – B: Networking client service — Reduces waiting time and supports efficient service
Section D preparation

Short-Answer Questions with Model Answers

Question 1 · SEO/RT 5.1.3(a)View facilitator source

State six basic principles of good report writing.

Model answer

Accuracy; completeness; conciseness; impartiality/objectivity; clarity; and proper report formatting.

Question 2 · SEO/RT 5.1.3(a)View facilitator source

Explain four ways of maintaining accuracy in a report.

Model answer

Use factual and verifiable information; distinguish fact from hearsay, opinion and conclusion; avoid jargon and clarify technical terms; proofread and rewrite unclear or incorrect parts. Other guide-based accuracy practices include avoiding emotional bias and unsupported assumptions.

Question 3 · SEO/RT 5.1.3(a)View facilitator source

Explain the meaning of completeness in report writing.

Model answer

Completeness means reporting all relevant facts discovered, avoiding partially stated facts, explaining why information is missing or incomplete, and identifying possible sources of additional information.

Question 4 · SEO/RT 5.1.3(a)View facilitator source

Differentiate conciseness from objectivity.

Model answer

Conciseness removes unrelated, repetitive and non-essential detail so the report has a single clear purpose. Objectivity presents evidence impartially without assumptions, concealment, addition, subtraction or emotional bias.

Question 5 · SEO/RT 5.1.4(b)View facilitator source

Give four reasons why pharmaceutical data should be backed up.

Model answer

To recover accidentally deleted or corrupted data; to recover an earlier version; to protect against unpredictable hard-disk failure; to restore data after virus or spyware damage; to save reconstruction time after human error; and to free primary-disk space by moving inactive files.

Question 6 · SEO/RT 5.1.4(b)View facilitator source

Explain the ‘human eraser’ as an importance of backup.

Model answer

A tired or unprepared user can delete or overwrite valuable information very quickly. A backup can save hours, days or months that would otherwise be spent reconstructing the lost data.

Question 7 · SEO/RT 5.1.4(b)View facilitator source

How does backup protect an organisation from hard-disk failure?

Model answer

Because disk failure can occur unpredictably, a backup preserves another copy of important files that can be restored when the original disk becomes inaccessible.

Question 8 · SEO/RT 5.1.4(b)View facilitator source

Explain how backup and antivirus software complement each other.

Model answer

Antivirus software detects or removes threats, while a clean earlier backup provides a copy from which corrupted or deleted information can be restored. Backup does not replace antivirus protection, and antivirus does not replace backup.

Question 9 · SEO/RT 5.1.4(e)View facilitator source

Classify any five computer-virus or malicious-threat types described in the facilitator guide.

Model answer

Time bomb, logical bomb, worm, Trojan horse, boot-sector virus, macro virus and blended threat are acceptable guide-based classifications. Malware/spyware is discussed as malicious software rather than strictly a virus.

Question 10 · SEO/RT 5.1.4(e)View facilitator source

Differentiate a worm from a Trojan horse.

Model answer

A worm replicates itself and can spread across networks without human action. A Trojan horse appears to be useful or legitimate software, requires a user to run it, and then causes damage or opens unauthorised access; it does not spread like a worm.

Question 11 · SEO/RT 5.1.4(e)View facilitator source

Differentiate a time bomb from a logical bomb.

Model answer

A time bomb is triggered by a particular date or time. A logical bomb is triggered when a specified event, action or condition occurs.

Question 12 · SEO/RT 5.1.4(e)View facilitator source

Explain macro-virus and boot-sector-virus classifications.

Model answer

A macro virus is associated with application documents such as Word or Excel files and may load when an infected document is opened. A boot-sector virus infects the computer’s boot area and may load into main memory during system startup.

Question 13 · SEO/RT 5.1.4(f)View facilitator source

State six benefits of antivirus software.

Model answer

Protection from viruses and spyware; protection from phishing attacks; robust web protection; quick scanning of removable devices; two-way firewall protection; blocking spam sites or advertisements; password protection; and possible performance improvement through removal of unwanted files.

Question 14 · SEO/RT 5.1.4(f)View facilitator source

Why should antivirus software be updated regularly?

Model answer

New viruses and online threats appear continually. Updated antivirus definitions allow the program to recognise and counter recent threats and provide continuing protection.

Question 15 · SEO/RT 5.1.4(f)View facilitator source

Explain two-way firewall protection as a benefit of antivirus software.

Model answer

It checks incoming and outgoing internet traffic or mail and blocks transmission that appears suspicious according to security rules.

Question 16 · SEO/RT 5.1.4(f)View facilitator source

Explain how antivirus software protects removable devices and web activity.

Model answer

It can scan a connected removable device before files are opened and remove detected threats. It can also monitor web activity and limit unauthorised online threats.

Question 17 · SEO/RT 5.2.1(c)View facilitator source

Explain the three main importance areas of HMIS.

Model answer

Monitoring performance: provides information to determine whether programme goals are being reached. Planning: supports allocation of limited human, financial and material resources and policy formulation. Coordination: helps the Ministry assess and coordinate the work of health programmes and organisations.

Question 18 · SEO/RT 5.2.1(c)View facilitator source

How does HMIS support monitoring performance?

Model answer

It supplies the information needed to compare programme goals and targets with actual progress and to monitor improvement in health-care delivery.

Question 19 · SEO/RT 5.2.1(c)View facilitator source

How does HMIS support planning?

Model answer

It provides evidence for deciding which activities need more resources, allocating human and non-human resources, and formulating health policies using facility and community data.

Question 20 · SEO/RT 5.2.1(c)View facilitator source

How does HMIS support coordination?

Model answer

It enables the Ministry of Health to coordinate activities of national programmes and non-governmental organisations and determine whether they are performing their expected roles.

Question 21 · SEO/RT 5.3.2(c)View facilitator source

Explain six ways pharmaceutical information management benefits vertical programmes.

Model answer

It supports evidence-based decisions; lowers operating costs through integration; improves availability of medicines, supplies and reagents; supports monitoring of adherence, resistance, patient safety, product quality and financing; provides relevant, accurate and timely supply information; and supports quantification, procurement planning, budgeting, resource mobilisation and programme management.

Question 22 · SEO/RT 5.3.2(c)View facilitator source

State three logistics functions integrated with vertical programmes.

Model answer

Coordination of procurement, storage and distribution; management of receipts of medicines, supplies and laboratory reagents from programmes and partners; and timely reporting of stock status to programmes and development partners.

Question 23 · SEO/RT 5.3.2(c)View facilitator source

Why are accurate and timely data essential in vertical programmes?

Model answer

They are required for sound decisions, coordination of the supply system, quantification, procurement planning, budgeting, mobilisation of resources and management of programme medicines and supplies.

Question 24 · SEO/RT 5.3.2(c)View facilitator source

What information may programme managers monitor through effective PMIS?

Model answer

Patient adherence, drug resistance, availability of medicines and laboratory supplies, patient safety, post-market intelligence, product registration and quality, financing and programme management.

Question 25 · SEO/RT 5.3.3(a)View facilitator source

Explain six benefits of networking in pharmaceutical services.

Model answer

It improves acquisition and delivery of materials; supports stock and inventory control; gives staff more time for clients; reduces waiting time, expenditure and manpower needs; facilitates information sharing among service areas; supports efficient recording, ordering and payment tracking; improves patient safety and quality of care; provides price and product updates; and supports online or electronic prescribing.

Question 26 · SEO/RT 5.3.3(a)View facilitator source

How does networking improve patient care?

Model answer

It supports rapid sharing of information, reduces waiting time, helps monitor medicine efficacy and safety, and enables better quality of care and electronic prescribing.

Question 27 · SEO/RT 5.3.3(a)View facilitator source

How does networking improve pharmacy business operations?

Model answer

It makes it easier to record drugs, request consumable and non-consumable items, track stock, process or follow medicine bills and obtain product or price updates.

Question 28 · SEO/RT 5.3.3(a)View facilitator source

Explain the value of sharing information through a pharmaceutical network.

Model answer

Shared information connects pharmacy and other service areas, supports coordinated decisions, reduces delays and duplication, and improves availability of current medicine and patient information.

Section E preparation

Guided Essay Questions with Answer Guides

For the examination, begin with a short introduction, explain the required points in a logical order and end with a brief conclusion.

Guided Essay 1 · SEO/RT 5.1.3(a)View facilitator source

A pharmacy supervisor receives a poorly written monthly report containing unsupported opinions, repeated statements, missing findings and unclear headings. Discuss how the six principles of good report writing should be applied to improve it.

Answer guide

Introduction: explain that good reporting communicates reliable evidence for action. Main body: explain accuracy, completeness, conciseness, objectivity, clarity and formatting, applying each to the weaknesses in the scenario. Conclusion: state that applying all six principles produces a factual, complete, readable and unbiased report.

Guided Essay 2 · SEO/RT 5.1.4(b)View facilitator source

A health facility loses several months of pharmaceutical records after accidental deletion and hard-disk failure. Discuss the importance of establishing a reliable data-backup practice.

Answer guide

Introduction: define backup only briefly as context. Main body: recovery after deletion or corruption; recovery of earlier versions; protection from human error; protection from hard-disk failure; recovery after virus or spyware damage; saving reconstruction time; freeing disk space by archiving inactive data. Conclusion: backup preserves continuity and protects valuable pharmaceutical information.

Guided Essay 3 · SEO/RT 5.1.4(e)View facilitator source

Classify and explain the main malicious threats described in the facilitator guide, showing how their mode of activation or spread differs.

Answer guide

Explain time bomb, logical bomb, worm, Trojan horse, boot-sector virus, macro virus and blended threat. For each, state its defining activation or spread characteristic. Conclude that correct classification supports recognition and control of threats.

Guided Essay 4 · SEO/RT 5.1.4(f)View facilitator source

A pharmacy computer is frequently connected to the internet and receives files through flash drives. Discuss the importance of antivirus software in this setting.

Answer guide

Introduction: antivirus is a security utility for threats. Main body: virus and spyware protection; phishing protection; web protection; removable-device scanning; firewall control; blocking spam or malicious sites; password protection; regular updates; possible performance improvement. Conclusion: antivirus reduces the risk of data loss and unauthorised access but should be used with backups.

Guided Essay 5 · SEO/RT 5.2.1(c)View facilitator source

Discuss the importance of HMIS to a district health-management team responsible for several facilities and health programmes.

Answer guide

Introduction: HMIS provides information for management decisions. Main body: monitoring targets and health-care improvement; planning limited resources; allocating human and non-human resources; formulating policy from facility and community data; coordinating programmes and organisations; assessing whether actors perform expected roles. Conclusion: HMIS links reliable information with monitoring, planning and coordination.

Guided Essay 6 · SEO/RT 5.3.2(c)View facilitator source

A vertical health programme experiences stock shortages, weak quantification and delayed decisions. Discuss how pharmaceutical information management can improve the programme.

Answer guide

Introduction: PMIS integrates pharmaceutical data for decisions. Main body: timely stock-status reporting; evidence-based decisions; improved procurement, storage and distribution; better availability; lower operating costs; monitoring adherence, resistance, safety and product quality; accurate quantification, budgeting and resource mobilisation; improved coordination with partners. Conclusion: timely and accurate pharmaceutical information strengthens programme performance.

Guided Essay 7 · SEO/RT 5.3.3(a)View facilitator source

Discuss the importance of computer networking in a hospital pharmacy that must communicate with stores, clinics, accounts and prescribers.

Answer guide

Introduction: networking connects devices and users to share resources and information. Main body: interdepartmental sharing; acquisition and delivery support; stock and inventory control; reduced waiting time and expenditure; efficient recording and requests; bill tracking; patient-safety and quality monitoring; product and price updates; electronic prescribing. Conclusion: networking improves speed, coordination and quality of pharmaceutical services.

Guided Essay 8 · SEO/RT 5.1.4(b), 5.1.4(f)View facilitator source

Explain why data backup and antivirus software should be used together to protect pharmaceutical information.

Answer guide

Introduction: the two controls have different but complementary roles. Main body: antivirus detects and blocks threats; updates maintain recognition; web and removable-media scans reduce infection; firewall and phishing protection reduce unauthorised access; backup restores deleted, corrupted or infected files; earlier copies protect against user error and disk failure; offloading can preserve space. Conclusion: neither control fully replaces the other.

Guided Essay 9 · SEO/RT 5.2.1(c), 5.3.2(c)View facilitator source

Discuss how HMIS and pharmaceutical information management together support evidence-based management of a vertical programme.

Answer guide

Explain HMIS monitoring, planning and coordination, then connect PMIS to stock status, medicine availability, quantification, procurement, budgeting, adherence, resistance, safety and partner coordination. Conclude that general health information and pharmaceutical information together support complete programme decisions.

Guided Essay 10 · SEO/RT 5.1.3(a), 5.3.3(a)View facilitator source

A pharmaceutical team uses a network to share a report with several departments. Explain how networking benefits dissemination and how report-writing principles protect the quality of the shared information.

Answer guide

Networking enables rapid sharing, coordination, reduced delays and access to current information. Report principles ensure the disseminated content is accurate, complete, concise, objective, clear and properly formatted. Conclude that fast dissemination is useful only when the information itself is reliable and understandable.

Timed practice

Complete Sample End-of-Semester Theory Paper

Time yourself and answer every section before opening the answer guide.

SECTION A: MULTIPLE CHOICE QUESTIONS — 10 MARKS

  1. A report contains only facts that were actually observed or verified. Which principle is being applied?

    1. A. Accuracy
    2. B. Completeness
    3. C. Conciseness
    4. D. Planning
    5. E. Coordination
  2. Which action best supports conciseness in a health report?

    1. A. Adding repeated explanations
    2. B. Using flowery expressions
    3. C. Removing unrelated details
    4. D. Hiding unfavourable findings
    5. E. Using vague statements
  3. Which benefit of backup directly addresses accidental deletion by a tired user?

    1. A. Human-error recovery
    2. B. Electronic selling
    3. C. Report objectivity
    4. D. Programme coordination
    5. E. Network sharing
  4. A malicious program activates on a specified calendar date. How is it classified?

    1. A. Time bomb
    2. B. Worm
    3. C. Macro virus
    4. D. Boot-sector virus
    5. E. Trojan horse
  5. A malicious file appears to be useful software and requires the user to run it. Which classification fits?

    1. A. Trojan horse
    2. B. Worm
    3. C. Boot-sector virus
    4. D. Time bomb
    5. E. Macro virus
  6. Why are regular antivirus-definition updates important?

    1. A. They help the software recognise new threats
    2. B. They replace every backup
    3. C. They create a network automatically
    4. D. They prepare HMIS plans
    5. E. They guarantee perfect report grammar
  7. A health programme compares its target with actual results over time. Which importance of HMIS is illustrated?

    1. A. Monitoring performance
    2. B. Classifying viruses
    3. C. Formatting reports
    4. D. Electronic dispensing
    5. E. Freeing disk space
  8. Which group of activities summarises the main importance of HMIS in the facilitator guide?

    1. A. Monitoring, planning and coordination
    2. B. Invoicing, selling and advertising
    3. C. Typing, printing and scanning
    4. D. Formatting, deleting and renaming
    5. E. Encrypting, cabling and browsing
  9. Which activity was part of integrating pharmaceutical logistics with vertical programmes?

    1. A. Coordinating procurement, storage and distribution
    2. B. Removing all stock-status reports
    3. C. Stopping receipt management
    4. D. Avoiding development partners
    5. E. Deleting laboratory-reagent data
  10. Networking supports patient safety mainly by helping staff to do what?

    1. A. Share information and monitor medicine efficacy and safety
    2. B. Delete pharmaceutical data
    3. C. Avoid product updates
    4. D. Stop communication between departments
    5. E. Increase expenditure

SECTION B: MULTIPLE TRUE/FALSE — 10 MARKS

Write TRUE or FALSE for each statement. Each correct response carries 0.5 mark.

    1. Accuracy requires the writer to distinguish facts from opinions and hearsay.
    2. A backup guarantees that a hard disk will never fail.
    3. A time bomb is triggered by a particular date or time.
    4. Quick scanning of removable devices is one benefit of antivirus software.
    5. HMIS information helps monitor whether health-programme goals are being achieved.
    1. Integration with vertical programmes increased operating costs and reduced medicine availability.
    2. Networking can facilitate sharing pharmaceutical information between service areas.
    3. Online medicine-price updates and electronic prescribing are supported by networking.
    4. Protection from phishing attempts is unrelated to antivirus software.
    5. Accurate data from facilities and communities can support policy formulation.
    1. Backing up before a major system change is unnecessary.
    2. Antivirus software can detect and remove threats before they damage data.
    3. HMIS supports coordination of national programmes and non-governmental organisations.
    4. Quantification and procurement planning can be done accurately without timely information.
    5. Networking may support recording drugs, requesting items and tracking payments.
    1. Objectivity requires an unbiased and open mind.
    2. An earlier clean backup may help restore data damaged by a virus.
    3. A macro virus is associated with documents created by applications such as Word or Excel.
    4. Planning resource allocation does not require health data.
    5. Stock-status reporting is one integrated function supporting vertical programmes.

SECTION C: MATCHING ITEMS — 10 MARKS

Question 6A: Match the five report-writing principles with their descriptions. (5 marks)

Question 6B: Match the five virus classifications with their descriptions. (5 marks)

SECTION D: SHORT ANSWER QUESTIONS — 40 MARKS

  1. State six basic principles of good report writing.
  2. Explain the ‘human eraser’ as an importance of backup.
  3. Differentiate a worm from a Trojan horse.
  4. Why should antivirus software be updated regularly?
  5. Explain the three main importance areas of HMIS.
  6. Explain six ways pharmaceutical information management benefits vertical programmes.
  7. Explain six benefits of networking in pharmaceutical services.
  8. How does networking improve pharmacy business operations?

SECTION E: GUIDED ESSAY QUESTIONS — 30 MARKS

  1. A pharmacy supervisor receives a poorly written monthly report containing unsupported opinions, repeated statements, missing findings and unclear headings. Discuss how the six principles of good report writing should be applied to improve it.
  2. Discuss the importance of computer networking in a hospital pharmacy that must communicate with stores, clinics, accounts and prescribers.
Marking reference

Answer Guide for the Sample Theory Paper

  1. 1. A — Accuracy requires factual information, distinction between fact and opinion, and careful proofreading.
  2. 2. C — Conciseness requires removal of unrelated, incidental and non-essential information.
  3. 3. A — The facilitator guide calls this the “human eraser” problem; a backup can restore work deleted by mistake.
  4. 4. A — A time bomb performs its activity at a particular date or time.
  5. 5. A — A Trojan horse appears useful but causes damage after the user installs or runs it.
  6. 6. A — New threats appear continually; updated definitions help antivirus software counter the latest threats.
  7. 7. A — HMIS supplies information needed to determine whether programme goals are being reached.
  8. 8. A — The guide’s key points identify monitoring performance, planning and coordination.
  9. 9. A — The guide lists coordination of procurement, storage and distribution as an integrated function.
  10. 10. A — The guide links networking with better information sharing, quality of care and monitoring medicine efficacy and safety.
  11. Section B, Question 2: TRUE, FALSE, TRUE, TRUE, TRUE
  12. Section B, Question 3: FALSE, TRUE, TRUE, FALSE, TRUE
  13. Section B, Question 4: FALSE, TRUE, TRUE, FALSE, TRUE
  14. Section B, Question 5: TRUE, TRUE, TRUE, FALSE, TRUE
  15. 7. Accuracy; completeness; conciseness; impartiality/objectivity; clarity; and proper report formatting.
  16. 8. A tired or unprepared user can delete or overwrite valuable information very quickly. A backup can save hours, days or months that would otherwise be spent reconstructing the lost data.
  17. 9. A worm replicates itself and can spread across networks without human action. A Trojan horse appears to be useful or legitimate software, requires a user to run it, and then causes damage or opens unauthorised access; it does not spread like a worm.
  18. 10. New viruses and online threats appear continually. Updated antivirus definitions allow the program to recognise and counter recent threats and provide continuing protection.
  19. 11. Monitoring performance: provides information to determine whether programme goals are being reached. Planning: supports allocation of limited human, financial and material resources and policy formulation. Coordination: helps the Ministry assess and coordinate the work of health programmes and organisations.
  20. 12. It supports evidence-based decisions; lowers operating costs through integration; improves availability of medicines, supplies and reagents; supports monitoring of adherence, resistance, patient safety, product quality and financing; provides relevant, accurate and timely supply information; and supports quantification, procurement planning, budgeting, resource mobilisation and programme management.
  21. 13. It improves acquisition and delivery of materials; supports stock and inventory control; gives staff more time for clients; reduces waiting time, expenditure and manpower needs; facilitates information sharing among service areas; supports efficient recording, ordering and payment tracking; improves patient safety and quality of care; provides price and product updates; and supports online or electronic prescribing.
  22. 14. It makes it easier to record drugs, request consumable and non-consumable items, track stock, process or follow medicine bills and obtain product or price updates.
  23. 15. Introduction: explain that good reporting communicates reliable evidence for action. Main body: explain accuracy, completeness, conciseness, objectivity, clarity and formatting, applying each to the weaknesses in the scenario. Conclusion: state that applying all six principles produces a factual, complete, readable and unbiased report.
  24. 16. Introduction: networking connects devices and users to share resources and information. Main body: interdepartmental sharing; acquisition and delivery support; stock and inventory control; reduced waiting time and expenditure; efficient recording and requests; bill tracking; patient-safety and quality monitoring; product and price updates; electronic prescribing. Conclusion: networking improves speed, coordination and quality of pharmaceutical services.
Section C answers

6A: Accuracy → factual and verified information; Completeness → all relevant findings and explained gaps; Conciseness → removal of repetition and non-essential detail; Objectivity → unbiased presentation; Clarity/formatting → logical, understandable sections.

6B: Time bomb → date/time trigger; Logical bomb → event/condition trigger; Worm → self-replication across networks; Trojan horse → appears useful but damages when run; Macro virus → spreads through application documents.

Practical examination

End-of-Semester Practical Guide

Official structure: one practical examination carries 30%, lasts 2–3 hours, contains a minimum of two questions and assesses eleven Related Tasks.

5.1.1 RT (b): Electronic filing and data security

Create a logical folder arrangement, use meaningful file names, protect completed records, control access, limit printing or sharing, use passwords or encryption where required, apply antivirus and firewall protection, create backups and separate active from inactive records.

Exact facilitator reference5.1.1 RT (b) · Guide pages 1–16 · PDF pages 11–26Reveal exact extracted text

5.1.2 RTs (c), (d): Graphs, histograms, trends and problems

Enter and verify data, select the correct range, generate a suitable graph or histogram, add titles and labels, identify increasing, decreasing, constant or irregular trends and state the service problem shown by the pattern.

Exact facilitator reference5.1.2 RTs (c), (d) · Guide pages 29–53 · PDF pages 39–63Reveal exact extracted text

5.1.3 RTs (b), (c): Prepare and present a report

Prepare a clear report containing accurate data, organised findings, a conclusion and recommendations. Apply the six principles of report writing, format the report in a word processor and prepare a brief presentation whose visual content agrees with the written report.

Exact facilitator reference5.1.3 RTs (b), (c) · Guide pages 75–81 · PDF pages 85–91Reveal exact extracted text

5.1.4 RT (g): Search for information

Open a browser, enter clear search terms, review the results, choose the most relevant source, refine the terms when necessary and record or save the required information together with its source.

Exact facilitator reference5.1.4 RT (g) · Guide pages 82–99 · PDF pages 92–109Reveal exact extracted text

5.1.5 RTs (c), (d), (f): Invoicing, dispensing and inventory

Prepare an electronic invoice, record a dispensing transaction and update stock after receipts, issues, adjustments or physical inventory. Verify the details before saving or submitting the transaction.

Exact facilitator reference5.1.5 RTs (c), (d), (f) · Guide pages 100–107 · PDF pages 110–117Reveal exact extracted text

5.2.2 RT (d): Generate an HMIS/MTUHA report

Use authorised login details, select the correct organisation unit and reporting period, confirm data entry and validation, generate the required report, check completeness and accuracy, save or export the report and log out.

Exact facilitator reference5.2.2 RT (d) · Guide pages 115–131 · PDF pages 125–141Reveal exact extracted text

5.2.3 RT (c): Prepare a report from analysed data

Identify a trend, recognise the pharmaceutical-service problem, compare relevant service and logistics information, and prepare a short report containing the period, findings, interpretation, problem and recommended action.

Exact facilitator reference5.2.3 RT (c) · Guide pages 132–138 · PDF pages 142–148Reveal exact extracted text

General evidence expected from a competent candidate

  • Correct use of the assigned computer package or database.
  • Accurate data entry and verification.
  • Logical file names and correct saving location.
  • Outputs that agree with the supplied source data.
  • Clear titles, labels, findings and conclusions.
  • Appropriate security, backup and logout procedures.
  • Ability to explain the result and the action required.

Complete Facilitator Guide Notes for All Practical-Assessment Source Sessions

The following complete source sessions cover every practical Related Task in the assessment plan. Sessions already reproduced in the written-notes sections are linked rather than duplicated.
Reveal complete exact Facilitator Guide text — Session 1: Organization of Health Related Data Using Computer Packages (guide pages 1–16)
This is the complete page-by-page text extraction for the cited Facilitator Guide session. Nothing from the cited page range has been intentionally shortened. Use “Open original page” to inspect tables, diagrams, screenshots and formatting exactly as printed in the embedded guide.
Facilitator Guide page 1 · PDF page 11
Session 1: Organization of Health Related Data Using
Computer Packages

Total Session Time: 120 minutes

Prerequisites
• None

Learning Tasks
By the end of this session students are expected to be able to:
• Explain concepts of electronic data storage and arrangement
• Demonstrate electronic filing and application of security to electronic data
• Explain the methods of summarizing data

Resources Needed
• Flip charts, marker pens, and masking tape
• Black/white board and chalk/whiteboard markers
• Computer and LCD projector
• Antivirus disc
• Peripheral storage devices
• Worksheet 1.1: The difficulties in patient registration process




                                            1
Facilitator Guide page 2 · PDF page 12
SESSION OVERVIEW
Step        Time        Activity/Method          Step Title

    1    05 minutes          Presentation        Introduction, Learning Tasks
                            Brain storming
    2    05 minutes                              Definition of Data Storage
                             Presentation
                            Brain storming
    3    25 minutes                              Electronic Data Storage and Management
                             Presentation
                                                 Electronic Filing and Application of
    4    35 minutes          Presentation
                                                 Security to Electronic Data
    5    35 minutes          Presentation        Methods of Summarizing Data
    6    05 minutes          Presentation        Key points
    7    05 minutes          Presentation        Evaluation

    8    05 minutes          Presentation        Assignment


SESSION CONTENTS

STEP 1: Presentation of Session Title and Learning Tasks (05 minutes)

READ or ASK students to read the learning tasks

ASK students if they have any questions before continuing

STEP 2: Definition of Data Storage (05 minutes)


Activity: Brain storming (2 minutes)

Ask students to brainstorm on the following question:

•   What is data storage?

ALLOW a few students to respond

WRITE their responses on the flip chart/ board

CLARIFY and SUMMARISE by using the content below


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Facilitator Guide page 3 · PDF page 13
•   Data storage
    o Data storage is the recording (storing) of information (data) in a storage medium.
    o Handwriting, phonographic recording, magnetic tape, and optical discs are all
       examples of storage media.


STEP 3: Electronic Data Storage and Management (30 minutes)

Activity: Brain storming (2 minutes)

Ask students to brainstorm on the following question:
• What is electronic data storage?
• What are the media and equipment used for electronic data storage?

ALLOW a few students to respond

WRITE their responses on the flip chart/ board

CLARIFY and SUMMARISE by using the content below

•   Electronic data storage is the means of storing soft data information in given format
    like Music, Video, Document or Pictures in a device which could be a flash disk or
    rather a hard disk drive
•   Electronic data storage requires electrical power to store and retrieve data.
•   Data stored in a digital machine-readable medium is sometimes called digital data.
•   Computer data storage is one of the core functions of a general purpose computer.
•   Electronic documents can be stored in much less space than paper documents.
•   Barcodes and magnetic ink character recognition (MICR) are two ways of
    recording machine-readable data on paper.
•   Three common types data storage are: hard drive, USB flash drive and memory card.

•   Hard drive (HD)
    o The term "hard drive" is actually short for "hard disk drive."
    o The term "hard disk" refers to the actual disks inside the drive.
    o The hard drive is a non-volatile memory hardware device that permanently stores
       and retrieves data on a computer.
       ▪ Non-volatile memory is a term used to describe any memory or storage that is
         saved regardless if the power to the computer is on or off.


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Facilitator Guide page 4 · PDF page 14
      ▪ The best example of non-volatile memory and storage is a computer hard
        drive, flash memory, and ROM.
    o A hard drive is a secondary storage device that consists of one or more platters to
      which data is written using a magnetic head, all inside of an air-sealed casing.
    o A typical hard drive is only slightly larger than a human hand and can hold over
      100 GB of data.

•   USB flash drive
    o A USB flash drive is a device used for data storage that includes a flash memory
      and an integrated Universal Serial Bus (USB) interface.
    o Most USB flash drives are removable and rewritable.
    o Physically, they are small, durable and reliable.
    o The larger their storage space, the faster they tend to operate.
    o USB flash drives are mechanically very robust because there are no moving parts.
    o They derive the power to operate from the device to which they are connected
      (typically a computer) via the USB port.
    o A USB flash drive may also be known as a flash drive or USB drive.

•   Memory card
    o A memory card is a type of storage device that is used for storing media and data
        files.
    o It provides a permanent and non-volatile medium to store data and files from the
        attached device.
    o Memory cards are commonly used in small, portable devices, such as cameras and
        phones.
    o The most common type of data that’s being stored on a memory card include
        videos, pictures, audio and other types of file formats.
    o Some of the most popular forms of memory cards are:
        ▪ Secure Digital (SD) card
        ▪ CompactFlash (CF) card
        ▪ Smart Media
        ▪ Memory Stick
        ▪ Multi Media Card (MMC)
•   In the healthcare system, data are store in the electronic systems, and these systems
    are called electronic health records (EHR) and electronic medical records (EMR)

•   Electronic Health Records
    o An electronic health record (EHR) is a digital version of a patient’s paper chart.




                                              4
Facilitator Guide page 5 · PDF page 15
    o It contains a patient’s medical history, diagnoses, medications, treatment plans,
      immunization dates, allergies, radiology images, and laboratory and test results in
      electronic format.
    o It is health information that is created and managed by authorized providers in a
      digital format capable of being shared with other providers across more than one
      health care organization.

•   Electronic Medical Records
    o Electronic medical records (EMRs) are a digital version of the paper based
       charts/form in the clinician’s office.
    o EMR contain medical information used by clinicians mostly for diagnosis and
       treatment..
    o An EMR contains the medical and treatment history of the patients in one practice.
    o Information in EMRs cannot easily be shared out of the medical practice.
    o The patient’s record can easily be printed out and shared with other members of the
       care team.

STEP 4: Filing and Application of Security to Data (35 minutes)

•   Retrieval
    o Paper Based System
       ▪ During normal business hours requests for thinned or discharged health records
         should be coordinated through the HIM staff.
       ▪ It is recommended that a process be in place to track the locations and holders
         of the health record.
       ▪ This can be accomplished through a record check out system.
       ▪ A reasonable length of time should be identified for which a record can be
         checked out.

    o Hybrid or Electronic System
      ▪ Appropriate access levels should be given based on the needs of the staff
        member to perform their job.
      ▪ Completed records upon discharge would be locked and only available as read-
        only.
      ▪ There should be a limited number of staff members with printing capabilities.

    o After Hours Retrieval – Paper Based System
      ▪ Every facility should have a process in place for after hour retrieval of records
        in case of an emergency.



                                              5
Facilitator Guide page 6 · PDF page 16
       ▪ Because evening and night shift staff may have to complete deficient discharge
         records or have access to an overflow record, the supervisor should have keys to
         access the department and be trained in retrieval, the sign-out process, and other
         security measures.
       ▪ Department procedures should track who has keys to the department and
         documentation of their training on filing and retrieval procedures.

    o After Hours Retrieval – Hybrid or Electronic System
      ▪ If using a hybrid or electronic health record consider if parts of the electronic
        health record need to be printed during the duration of the stay or upon
        discharge.
      ▪ This will depend on how the health record is defined within the organization
        and electronic storage capabilities.

•   Filing
    o Paper based system
        ▪ Filing of all documents that should be part of the complete health records are
          added to the discharge record, preferably prior to completion.
        ▪ As with the addition of any document to the record, care should be taken to
          verify the resident name prior to inserting the document in the record.

    o Hybrid system
      ▪ The facility policies and procedures should determine which parts of the record
        will be paper based and which parts are stored in a data repository.
      ▪ This policy should also determine whether or not additional documents should
        be added as paper based documents or scanned into the data repository.
      ▪ If documents are added to the electronic portion of the record after this has been
        completed, these should be added as addendums.

    o Electronic record
      ▪ The facility policies and procedures should allow for the capture of additional
        material for the electronic record through a system of scanning to the file.
      ▪ If the record has been determined to be complete and additional paperwork is
        discovered, these documents should be added as addendums.
      ▪ The electronic system should be able to separate the active from the inactive
        record within the data base

•   Ways of improve electronic patient data security
    o Do a security risk assessment



                                             6
Facilitator Guide page 7 · PDF page 17
   ▪ Information security risk assessment is an on-going process of discovering,
     correcting and preventing security problems.
   ▪ The risk assessment is an integral part of a risk management process designed to
     provide appropriate levels of security for information systems.
   ▪ Security risk assessments must be performed annually to meet the criteria of the
     meaningful use of an HER

o Encrypt data
  ▪ Encryption is the process of encoding a message or information in such a way
    that only authorized parties can access it and those who are not authorized
    cannot.
  ▪ Patient data should be encrypted whenever possible
  ▪ Antivirus programs and firewalls to defend the privacy and security of data
    should be installed in the system
  ▪ Use password to protect data from being accessed with unauthorized persons

o Control system access
  ▪ Access control is a key component of patient data security.
  ▪ There are two main types of access control: physical and logical.
  ▪ Physical access control limits access to buildings, rooms and physical IT assets
    where patient data are stored.
  ▪ Logical access limits connections to computer networks, system files and health
    data.

o Authenticate users
  ▪ Authentication is the process of recognizing a user’s identity.
  ▪ Authentication process can be described in two distinct phases: identification
    and actual authentication.
  ▪ Identification phase provides a user identity to the security system and this
    identity is provided in the form of a user ID.
  ▪ An actual user can be mapped to other abstract user object in the system, and
    therefore be granted rights and permissions to the user and user must give
    evidence to prove his identity to the system.
  ▪ The process of determining claimed user identity by checking user-provided
    evidence is called authentication and the evidence which is provided by the user
    during process of authentication is called a credential.

o Use and scan audit logs
  ▪ An audit log is a document that records an event in an information (IT)
    technology system.


                                       7
Facilitator Guide page 8 · PDF page 18
       ▪ It is a security-relevant chronological record, set of records, destination and
         source of records that provide documentary evidence of the sequence of
         activities that have affected at any time a specific operation, procedure, or event.
       ▪ It documents what resources were accessed; audit log entries usually include
         destination and source addresses, timestamp and user login information.
       ▪ EHRs have audit logs that record which user did what in the EHR and when.
       ▪ Most of hospitals that practices EHR were using their audit logs or another
         feature designed to prevent people from tampering with the logs to erase the
         signs of an intruder.
       ▪ EHR practices need software that automatically scans their audit logs to detect
         anomalies that might indicate a cyber-attack, such as an unfamiliar user or a
         known user logging on at an unusual time of the day.

    o Back up data off site
      ▪ An offsite backup is a backup process or facility that stores backup data or
        applications external to the organization or core IT environment.
      ▪ It is similar to a standard backup process, but uses a facility or storage media
        that is not physically located within the organization's core infrastructure.
      ▪ The institution that practices EHR should have off site backup, both for security
        purposes and also for the case of natural disasters.

STEP 5: Methods of Summarizing Data (35 minutes)
•   Table, Graph and charts are commonly used in presenting and summarizing data
•   Table (Tabulation)
    o The process of placing classified data into tabular form is known as tabulation
    o A table is a symmetric arrangement of statistical data in rows and columns
    o Rows are horizontal arrangements whereas columns are vertical arrangements




                                             8
Facilitator Guide page 9 · PDF page 19
     Table 1: Number of patients admitted at Mount Meru hospital in the year 2011
                                                 NUMBER OF PATIENTS
                   AGE
     Below 35                                             1,280

     35-55                                                                                                   1,160

     Above 55                                                                                                300

     Total                                                                                                   2,740


•   Line graph
    o A line graph is a graphical tool used to present and compare two variables.
    o One variable is represented at X axis and other at Y axis.
    o The points given are plotted and are joined together by straight lines.

                                     Figure 1: Annual sales of a particular organization




•   Simple Bar chart
    o A simple bar chart is used to represents data involving only one variable classified
       on spatial, quantitative or temporal basis
                      Figure 2: Hospital Patients by unit
                                                         Hospital Patients by Unit
                                        5000


                                        4000
                 patients per year
                    Number of




                                        3000


                                        2000


                                        1000


                                           0
                                                           Emergency




                                                                                       Maternity




                                                                                                   Surgery
                                               Cardiac




                                                                           Intensive
                                                Care




                                                                             Care




                                                                       9
Facilitator Guide page 10 · PDF page 20
•   Multiple bar chart
    o A two or more sets of inter-related data are represented.
    o Multiple bar diagram facilities comparison between more than one phenomena.

     Figure 3: The number of Male and Female Cataract at Mwembetogwa ward

                                                           THE NUMBER OF MALE & FEMALE CATARACT
                                                       SCREENING AT MWEMBETOGWA WARD FROM 1991-1995


                                                       14000
                                                       12000
                                                       10000
                   NO. Clients




                                                        8000                                                                Male
                                                        6000                                                                Female
                                                        4000
                                                        2000
                                                               0
                                                                      1991    1992      1993       1994     1995
                                                                                      Years



•   Component bar chart
    o Sub-divided or component bar chart is used to represent data in which the total
      magnitude is divided into different or components

     Figure 4: The Diabetic Tablets produced from 1991-1994
                                                             THE DIABETIC TABLETS IN 100 gms/BOX PRODUCED FROM 1991-
                                                                                        1994

                                                       120


                                                       100
                                 Quantity in 100 gms




                                                        80
                                                                                                                Glimepiride
                                                                                                                Glyburide
                                                        60
                                                                                                                Glipizide
                                                                                                                Chlorpromide
                                                        40


                                                        20


                                                         0
                                                                   1991      1992           1993     1994
                                                                                    Years



•   Percentage component bar chart
    o Sub-divided bar chart may be drawn on percentage basis
    o This type of chart is useful to make comparison in components holding the
       difference of total constant




                                                                                    10
Facilitator Guide page 11 · PDF page 21
                Figure 5: Inpatient cases at Medical ward-MNH 1991-1994
                                             INPATIENT CASES IN HUNDRED AT MEDICAL WARD-MNH
                                                               FROM 1991-1994

                                             100%
                                             90%




                      Number of Cases in %
                                             80%
                                             70%
                                             60%                                                     MTA
                                             50%                                                     HIV/AIDS
                                             40%                                                     Malaria
                                             30%
                                             20%
                                             10%
                                              0%
                                                    1991      1992           1993         1994
                                                                     Years


•   Pie chart
    o Pie chart is named so, due to its similarity with pie and its slices.
    o Pie chart is a circular chart which is divided into sectors.
    o Each sector corresponds to different values of a data.
    o In pie charts, the percentage of each number is calculated and then obtained
        percentages are plotted at pie chart.
                              Figure 6: Hospital Patients by Unit
                                                              Hospital Patients by Unit
                                                                                    Cardiac
                                                                                     Care
                                                                                     12%




                                                                              Emergenc
                                                             Surgery             y
                                                              53%               25%

                                                                                         Intensive
                                                                                           Care
                                                                               Maternity    4%
                                                                                 6%



•   Histogram
    o A bar graph that displays the data from a frequency distribution
    o Horizontal Scale (x-axis) is labeled using CLASS BOUNDARIES or
       MIDPOINTS
    o Vertical Scale (y-axis) is labeled using frequency
    o Bars are contiguous (No gaps)




                                                               11
Facilitator Guide page 12 · PDF page 22
                              Figure 7: Time to complete blood transfusion
                                                     Time to Complete Blood Transfusion

                                  30

                               Fr 25
                               eq
                               ue 20
                               nc
                               y  15                                                                  Frequenc y

                                  10

                                     5

                                     0

                                         235.5    260.5     285.5   310.5    335.5   360.5

                                                                Minutes




•   Frequency polygon
    o It presented by using Line graph rather than a bar graph.
    o It uses class midpoints rather than class boundaries on x-axis
                Figure 8: Frequency polygon for Blood pressure data

                                             Frequency Polygon for B.P.

                                18

                                16

                                14

                                12
                  Frequency




                                10

                                 8

                                 6

                                 4

                                 2

                                 0
                                  92.5    106.5     120.5      134.5     148.5    162.5      176.5   190.5   204.5   218.5

                                                                       Systolic Pressure




•   Ogive
    o Line graph (rather than a bar graph)
    o Uses class boundaries on x-axis
    o Uses cumulative frequencies (total as you go) rather than individual class
       frequencies
    o Used to visually represent how many values are below a specified upper class
       boundary




                                                                    12
Facilitator Guide page 13 · PDF page 23
                                             Figure 9: Blood Pressure of fifty subjects

                                                           Blood Pressures of 50 Subjects

                                               60




                     Cummulative Frequency
                                               50

                                               40

                                               30

                                               20

                                               10

                                                0
                                                 99.5     127.5        155.5          183.5   211.5

                                                                  Systolic Pressure




STEP 6: Key Points (05 minutes)
•   Data are stored through recording in the storage media.
•   Hybrid electronic system is a filing technique that combined electronic records and
    paper-based records in data storage practices.
•   Data should be protected to avoid stolen of data by unauthorized person.
•   Diagram, graphs and number are the main techniques of summarizing health data.

STEP 7: Evaluation (05 minutes)
• What is electronic data storage?
• What is data security?
• What kind of data presented by using graph?
• What kind of data presented by using diagram?




                                                                  13
Facilitator Guide page 14 · PDF page 24
STEP 8: Assignment (05 minutes)

Activity: Group assignment

TELL the student to answer the following question:
• Describe the three main security measures that you can use to mitigate data
  management process at pharmacy information system.

DIVIDE students into small manageable groups.

ALLOW group to work for three days and submit the task after scheduled time.

CONDUCT general discussion by asking groups to present one of these questions for not
        less than 5 minutes.

SUMMARIZE the activity using training guidelines.




                                         14
Facilitator Guide page 15 · PDF page 25
References
Embrey, M. A. (2013). MDS-3: Managing access to medicines and health technologies.
  Sterling, VA: Kumarian Press.

MoHSW, Strengthening Health Information System, Government printers, Dar es Salaam

United Republic of Tanzania Ministry of Health and Social Welfare, Strategy for
   Development and Implementation of an Integrated Logistics System for Essential
   Health Commodities: Government printers, Dar es Salaam

USAID | DELIVER PROJECT, Task Order 1. 2011. Tanzania: 2020 Supply Chain
     Modeling—Forecasting Demand from 2020–2024. Arlington, Va.

International Council on Archives (1999), Managing Public Sector Records,
    Understanding computers an over view for records and archives: International
    Records Management Trust London

Gartee R. (2011). Electronic Health Records + MEDCIN CD: Understanding and Using
   Computerizing Medical Records. 2nd Ed. Pearson. USA

Gerda Koch. (2000). Basic allied health statistics and analysis. 2nd Ed. Thomson Delmar
   learning. USA.

Gupta, P. (2000). Mathematical Statistics. New Delhi Publisher, India

Gupta, P. (2006). Statistical Methods. New Delhi Publisher, India

J. Jothikumar. (2005). Statistics: Higher secondary-First year. 1st Ed. Tamilnadu
    Textbook Corporation. Chennai.

Pietka E et al. (2016). Information Technology in Medicine. 1st Ed. Springer International
    Publishing. USA.

Thanki S. (2018). Medical Imaging and Its Security in Telemedicine Applications. 1st Ed.
   Springer International Publisher. USA.




                                            15
Facilitator Guide page 16 · PDF page 26
             Worksheet 1.1: The difficulties in patient registration
             process



Worksheet 1.1: The importance of digitalizing pharmaceutical data

Instructions: This is a take home exercise that should be done by all students
individually.

Finished work should be collected and handed over to the tutor. Time for collection will
be discussed and agreed in class.



Instructions: Answer the question below

Explain the importance of digitalizing pharmaceutical data in the healthcare industry.




                                            16
Reveal complete exact Facilitator Guide text — Session 3: Analysis of Health Data Using Microsoft Excel Formulas and Functions (guide pages 29–53)
This is the complete page-by-page text extraction for the cited Facilitator Guide session. Nothing from the cited page range has been intentionally shortened. Use “Open original page” to inspect tables, diagrams, screenshots and formatting exactly as printed in the embedded guide.
Facilitator Guide page 29 · PDF page 39
Session 3: Creation of Table from Health Data Using
Spreadsheet

Total Session Time: 120 minutes

Prerequisites
• None

Learning Tasks
By the end of this session students are expected to be able to:
• Explain Microsoft Excel formula
• Use Microsoft Excel formulas to analyse data in a table
• Explain Microsoft excel function (function wizard)

Resources Needed
• Flip charts, marker pens, and masking tape
• Black/white board and chalk/whiteboard markers
• Computer and LCD projector

SESSION OVERVIEW
 Step         Time        Activity/Method Content

   1       05 minutes        Presentation     Introduction, Learning Objectives
                           Presentation/
   2       05 minutes                         Formulas for Microsoft Excel
                           Demonstration
                           Presentation/      Analysis of data using Microsoft excel
   3       45 minutes
                           Demonstration      formulas
                           Presentation/
   4       45 minutes                         Microsoft excel functions (Function wizard)
                           Demonstration
   5       05 minutes       Presentation      Key Points

   6       05 minutes       Presentation      Evaluation

   7       05 minutes       Presentation      Assignment




                                             29
Facilitator Guide page 30 · PDF page 40
SESSION CONTENTS

STEP 1: Presentation of Session Title and Learning Tasks (05 minutes)

READ or ASK students to read the learning tasks

ASK students if they have any questions before continuing.

STEP 2: The Formulas for Microsoft Excel (05 minutes)

Microsoft Excel Formulas

• A formula is an expression made up of cell addresses and arithmetic operators.
• Formulas can also be made up of discrete values i.e. =6*3.
• Excel evaluates the formula to a value.
• An example of a formula looks as follows.

                             =A2 * D2 / 2

WHERE,

• "=" tells Excel that this is a formula, and it should evaluate it.
• "A2" * D2" makes reference to cell addresses A2 and D2 then multiplies the values
  found in these cell addresses.
• "/" is the division arithmetic operator
• "2" is a discrete value




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Facilitator Guide page 31 · PDF page 41
STEP 3: The Analysis of Data Using Microsoft Excel Formulas (50
minutes)

Application of Microsoft Formula in analysis of data in the table

•   Use the following data to practice Ms Excel formulas

         Table 2: Home supplies budget
        S/N ITEM           QTY PRICE               SUBTOTAL Is it Affordable?
        1     Mangoes         9      600
        2     Oranges         3     1200
        3     Tomatoes        1     2500
        4     Cooking Oil     5     6500
        5     Tonic Water    13     3900

        Table 3: House building project schedule
        S/N ITEM                START DATE END DATE                   DURATION
                                                                      (DAYS)
        1      Survey land             04/02/2015       07/02/2015
        2      Lay foundation          10/02/2015       15/02/2015
        3      Roofing                 27/02/2015       03/03/2015
        4      Painting                09/03/2015       21/03/2015

Procedures for inserting formulas

•   Use home budget to calculate the subtotal.

    o   Create a new workbook in Excel
    o   Enter the data shown in the home supplies budget above.

•   Write the formula that calculates the subtotal

    o   Set the focus to cell E4
    o   Enter the following formula.

                        =C4*D4

WHERE,

•   "C4*D4" uses the arithmetic operator multiplication (*) to multiply the value of the
    cell address C4 and D4.

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Facilitator Guide page 32 · PDF page 42
•   The worksheet should look as follows.




• Press enter key
• The following result will appear on the worksheet




•   Auto select cell address and apply the same formula to other rows.




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•   Mistakes to avoid when working with formulas in Excel

    o Remember the rules of Brackets of Division, Multiplication, Addition, and
      Subtraction (BODMAS).

        ▪ This means expressions are brackets are evaluated first.
        ▪ For arithmetic operators, the division is evaluated first followed by
          multiplication then addition and subtraction is the last one to be evaluated.
        ▪ Using this rule, we can rewrite the above formula as = (A2 * D2) / 2.
        ▪ This will ensure that A2 and D2 are first evaluated then divided by two.

    o Formulas usually work with numeric data

        ▪ Take advantage of data validation to specify the type of data that should be
          accepted by a cell, such as numbers only.

    o To work with the correct cell, addresses referenced in the formulas; press F2 on the
      keyboard.

        ▪ This will highlight the cell addresses used in the formula.

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Facilitator Guide page 34 · PDF page 44
    o When working with many rows use serial numbers for all the rows and have a
      record count at the bottom of the sheet.

        ▪ Compare the serial number count with the record total to ensure formulas are
          included to all rows.

The common used excel formulas
• SUM formula: =SUM (C2,C3,C4,C5)
   o In excel, SUM formula is used to calculate the total number.
   o For instance here we had calculated the total number of computer items sold by
      using formula =SUM (C2,C3,C4,C5) at the end we get the total 20, 500, as
      shown in next formula.
   o In formula, inside bracket we have to mention the column or row number which
      we want to add.
                          Formula =SUM (C2,C3,C4,C5)




                            Results executed SUM = 20,500




•   Average Formula: = Average (C2,C3,C4,C5)
    o In excel, the average formula, is used to retrieve the average for any number.
    o Like we have calculated the average sales of computer across the country.
    o Highlights the formula, i.e., = Average (C2,C3,C4,C5) that we have applied for
       our data.




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•   SUMIF formula = SUMIF (A2:A7,“Items wanted”, D2:D7)
    o The Sum IF gives the total number of any items for selected ranges.
    o For instance here we want to calculate only the total sales amount for software
      items, to do that we will apply the formula as =SUMIF (A2:A7, “software”,
      D2:D7).
    o Here A2 and A7 defines the range for software and same way we can find sales
      amount for hardware. (A2:A7, “hardware”, D2:D7).

                      Software




                      Hardware




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Facilitator Guide page 36 · PDF page 46
    o The total sale amount of hard-ware and soft-ware in the table are as follows:




•   COUNTIF Formula: COUNTIF(D2:D7, “Function”)
    o COUNTIF function offers wide application.
    o Here we have taken a simple example of COUNTIF function, where our motive is
      to find the total number of cells whose value is greater than 3000.
    o Apply the formula =COUNTIF(D2:D7,”>3000”).




    o The total number of cells that has value greater than 3000.




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Facilitator Guide page 37 · PDF page 47
•   Concatenate Function: =CONCATENATE(C4,Text, D4, Text,…)
    o Concatenate function is used in excel to connect different segment or text to
       display as a single sentence.
    o For example, here we want to display text as ―NewYork has the highest sale of
       12000 dollars‖
    o For that we will use the formula =CONCATENATE(C4,‖has the highest sale
       of‖,D4,dollar‖).




    o The formula can execute the following results




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Facilitator Guide page 38 · PDF page 48
•   INT Formula: INT (this number)
    o Int formula is used to remove integer from the number like we have demonstrated
       over here in below example.




•   MAX Formula: =MAX(D2:D7)
    o This excel formula will retain the cells that have the highest value in the column.
    o For example, here we want to know the highest value for computer items, and it
      retains the value 12000.
    o We can execute the same formula to get a minimum value
      ▪ In the formula we have to replace MAX with MIN.




    o The highest value in the column


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•   Factorial Formula= FACT(number)
    o Factorial formula will return the factorial of the number.
    o To know the factorial number for 3, we use this formula.
    o We can use this formula to know the probability for any number
    o Here we will have factor 3=3x2x1.

                                              3!




                                   Results of 3!= 6




•   VLookup Formula = VLookup (value, range, and get me value in the column, is
    my list sorted)
    o VLookup formula is used when we know the detail of any object or person and,
       retain other formation based on that detail.



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Facilitator Guide page 40 · PDF page 50
    o For example here we have an example of the keyboard, where we know the retail
      price of the keyboard but we don’t know how much total sale it made in
      California by selling keyboard.
    o To know that we will use =VLookup(20,D2:D7,2,False).
    o This formula will give us the total sale amount based on the retail price.
    o While applying this formula we have to ensure that whatever we are placing as
      ref, must be unique, for example looking for any particular employee with its ID
      number it should not be allotted to others otherwise it will show an error.




                                    D7 and not E7

    o When formula is executed, the total sale amount shown is 2500




•   IF function formula: IF (E2>2000, correct/Incorrect)
    o Here we have used IF function

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Facilitator Guide page 41 · PDF page 51
   o This function is used when we want to refer whether the following condition met
     is correct or incorrect.
   o Here we have used ―good‖ as any sales made greater than 2000 should be
     remarked as good.
   o Likewise, we can set this as ―bad‖, ―correct‖ or ―incorrect‖.




   o Below table shows when we applied our formula it highlighted cell as ―good‖.




   https://career.guru99.com/wp-content/uploads/2014/10/if_function_formula_1.png

STEP 4: The Microsoft Excel Functions (Function Wizard) (45 minutes)

Ms Excel Function (Function Wizard)
• A function is a predefined formula.
• Functions allow to use descriptive names and automatically apply formulas for data
   analysis.
• Examples of functions include:
   o SUM for summation of a range of numbers

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Facilitator Guide page 42 · PDF page 52
     o AVERAGE for calculating the average of a given range of numbers
     o COUNT for counting the number of items in a given range

The importance of functions
• Functions increase user productivity when working with excel.
   o Let's say we would like to get the grand total for the above home supplies budget.
   o To make it simpler, we can use a formula to get the grand total.
   o Using a formula, we would have to reference the cells E4 through to E8 one by
      one.


     o We would have to use the following formula.

                               = E4 + E5 + E6 + E7 + E8

     o With a function, we would write the above formula as:

                               =SUM (E4:E8)

     o As we can see from the above function used to get the sum of a range of cells, it is
       much more efficient to use a function to get the sum than using the formula which
       will have to reference a lot of cells.

Common functions
S/N    FUNCTION         CATEGORY         DESCRIPTION              USAGE


01     SUM              Math & Trig      Adds all the values in   =SUM(E4:E8)
                                         a range of cells


02     MIN              Statistical      Finds the minimum        =MIN(E4:E8)
                                         value in a range of
                                         cells


03     MAX              Statistical      Finds the maximum        =MAX(E4:E8)
                                         value in a range of
                                         cells




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Facilitator Guide page 43 · PDF page 53
04    AVERAGE       Statistical   Calculates the average   =AVERAGE(E4:E8)
                                  value in a range of
                                  cells


05    COUNT         Statistical   Counts the number of     =COUNTS(E4:E8)
                                  cells in a range of
                                  cells


06    LEN           Text          Returns the number of    =LEN(B7)
                                  characters in a string
                                  text


07    SUMIF         Math & Trig   Adds all the values in   =SUMIF(D4:D8,">=
                                  a range of cells that    1000",C4:C8)
                                  meet a specified
                                  criteria


08    AVERAGEIF     Statistical   Calculates the average   =AVERAGEIF(F4:F
                                  value in a range of      8,"Yes",E4:E8)
                                  cells that meet the
                                  specified criteria


09    DAYS          Date & Time   Returns the number of    =DAYS(D4,C4)
                                  days between two
                                  dates


10    NOW           Date & Time   Returns the current      =NOW()
                                  system date and time



Numeric functions
S/N   FUNCTION      CATEGORY      DESCRIPTION                USAGE




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Facilitator Guide page 44 · PDF page 54
1     ISNUMBER    Information   Returns true if the          =ISNUMBER(A3)
                                supplied value is numeric
                                and false if it is not
                                numeric


2     RAND        Math & Trig   Generates a random           =RAND()
                                number between 0 and 1


3     ROUND       Math & Trig   Rounds off a decimal         =ROUND(3.14455,2)
                                value to the specified
                                number of decimal points


4     MEDIAN      Statistical   Returns the number in the    =MEDIAN(3,4,5,2,5)
                                middle of the set of given
                                numbers


5     PI          Math & Trig   Returns the value if Pi      =PI()


6     POWER       Math & Trig   Returns the result of a      =POWER(2,4)
                                number raised to a power


7     MOD         Math & Trig   Returns the remainder        =MOD(10,3)
                                when you divide two
                                numbers


8     ROMAN       Math & Trig   Converts a number to         =ROMAN(1984)
                                roman numerals



Date Time Functions
S/N   FUNCTION    CATEGORY      DESCRIPTION                  USAGE




                                    44
Facilitator Guide page 45 · PDF page 55
1    DATE           Date & Time     Returns the number that   =DATE(2015,2,4)
                                    represents the date in
                                    excel code


2    DAYS           Date & Time     Find the number of days   =DAYS(D6,C6)
                                    between two dates


3    MONTH          Date & Time     Returns the month from    =MONTH("4/2/2015")
                                    a date value


4    MINUTE         Date & Time     Returns the minutes       =MINUTE("12:31")
                                    from a time value


5    YEAR           Date & Time     Returns the year from a   =YEAR("04/02/2015")
                                    date value


VLOOKUP function
• The VLOOKUP function is used to perform a vertical look up in the left most column
  and return a value in the same row from a column that you specify.
• The home supplies budget has a serial number column that uniquely identifies each
  item in the budget.
• Suppose we have the item serial number, and we would like to know the item
  description, we can use the VLOOKUP function.
• Here is how the VLOOKUP function would be used.




                                         45
Facilitator Guide page 46 · PDF page 56
                     =VLOOKUP (C12, A4:B8, 2, FALSE)

WHERE,

•   "=VLOOKUP" calls the vertical lookup function
•   "C12" specifies the value to be looked up in the left most column
•   "A4:B8" specifies the table array with the data
•   "2" specifies the column number with the row value to be returned by the
    VLOOKUP function
•   "FALSE," tells the VLOOKUP function that we are looking for an exact match of
    the supplied look up value




                                         46
Facilitator Guide page 47 · PDF page 57
Computation of Mean using Excel functions
• First, open a new spreadsheet.
• Click on a blank cell where you will paste a function to calculate the mean, median or
  mode.
• Using the series fill function, enter the series of integer values 1 to 10 in cells A6 to
  A15.
•   Next click on the function wizard button.
•   From the drop down list Or select a category,
    select Statistical.
•   Click on Average to highlight it, then on OK.
•   Using the mouse, highlight the cells containing the
    data range just entered or you can select data by
    first clicking the collapse icons.




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Facilitator Guide page 48 · PDF page 58
                                                          These are the collapse icons and are used in
                                                        selecting ranges in many Excel dialogues.



                                                          Excel previews the result of applying the function
                                                        here.




•   Click OK.
•   The value of the mean will now appear in the blank cell you selected in step 2.

Computation of Median and Mode in the Excel functions
• To calculate the median or mode, follow the same procedure but highlight MEDIAN
  or MODE in step 4.
• Alternately you can enter the formulae directly into spreadsheet cells as shown below.
• All the statistical functions are accessed in the same way and have a similar interface.

Using formulae in cells to calculate descriptive statistical measures in Excel

Mode
• The syntax for this computation is:
                                     =Mode (Range)
Median
• The syntax for this computation is:
                                     =Median (Range)
Mean
• There is a built in Excel function that returns the mean as its value
                                     = Average (Range)

Using formulae in cells to calculate Measures of Dispersion in the excel

Range
• The range of a sample is the largest score minus the smallest score.
• This can be calculated using the Excel Formula
                                    = (Max(A1:A10)-(Min(A1:A10)
Variance
• The variance in a population is calculated as follows.
• We won’t build this equation ourselves in Excel during this session.

                                            48
Facilitator Guide page 49 · PDF page 59
•   The population variance:

                                         x − x 
                                                      2

                                    S 
                                      2

                                                N

•   The sample variance:

                                         x − x 
                                                      2

                                    S 
                                      2

                                             N −1


•   This formula depends upon first calculating X and N which we have already seen
    above.
•   The Excel function to calculate the variance for a population is:
                                      = varp(range)

•   The Excel function for calculating a sample is:
                                      = var(range)

•   You can access both from the function wizard or use them by typing formulae in
    cells.

Standard Deviation Excel functions
• The Standard Deviation is the square root of the deviance.
• You can calculate it with the formula:
                                    =sqrt(var(range))


•   Or you can calculate it by using the appropriate functions:
                                       = stdev(range) or stdevp(range)

Computation of Frequency in Excel
• The Excel useful statistical function is Frequency.
• Given a set a data and a set of intervals, Frequency counts how many of the values in
  the data occur within each interval.
• The data is called a data array and the interval set is called a bins array.
• The format for the FREQUENCY function is:
  o FREQUENCY(DATA,BINS)
      ▪ FREQUENCY is an array
         function.



                                           49
Facilitator Guide page 50 · PDF page 60
       ▪ This means that the function returns a set of values rather than just one value.
       ▪ To enter an array function, the range that the array is to occupy must first be
         selected and the function must be entered by pressing Shift+Ctrl+Enter
         instead of just Enter or using the mouse.

•   The following worksheet contains the examination results for 14 students.
•   The numbers in the column headed Score Below is the bins array.
•   Before keying in the function, you must select the range of the array for the result.
•   In this case it will be F8:F17.




•   With this range selected, the following function is keyed into the Formula bar:
                                =FREQUENCY(C4:C17,E8:E17)
•   Press Shift+Ctrl+Enter.
•   The array is now filled with data.
•   This data shows that no student scored below 30, 1 student scored between 30 and 39,
    3 between 40 and 49, 1 between 50 and 59, 3 between 60 and 69, 1 between 70 and
    79, 3 between 80 and 89, and 2 scored between 90 and 100.
•   If any of the results are changed, the data in the No. In Range column will be
    updated automatically.


STEP 5: Key Points (05 minutes)
•   Excel allows manipulating the data using formulas and functions.
•   Functions are generally more productive compared to writing formulas.
•   Functions are also more accurate compared to formulas because the margin of making
    mistakes is very minimal.

                                             50
Facilitator Guide page 51 · PDF page 61
STEP 6: Evaluation (5 minutes)
• What order of operations used to evaluate formulas in Excel?
• What are the useful functions in Excel?
• What is the pivot table?


STEP 7: Assignmen (5 minutes)
Activity: Group assignment

ACTIVITY:

TELL the student to answer the following question:
• Explain the IF functions as applied in Microsoft Excel.
• Explain the benefit of using formula in Excel sheet.

DIVIDE students into small manageable groups.

ALLOW group to work for three days and submit the task after scheduled time.

CONDUCT general discussion by asking groups to present one of these questions for not
        less than 5 minutes.

SUMMARIZE the activity using training guidelines.




                                           51
Facilitator Guide page 52 · PDF page 62
References

International Council on Archives (1999), Managing Public Sector Records,
    Understanding computers an over view for records and archives: International
    Records Management Trust London

Gartee R. (2011). Electronic Health Records + MEDCIN CD: Understanding and Using
   Computerizing Medical Records. 2nd Ed. Pearson. USA

Gerda Koch. (2000). Basic allied health statistics and analysis. 2nd Ed. Thomson Delmar
   learning. USA.

Gupta, P. (2000). Mathematical Statistics. New Delhi Publisher, India

Gupta, P. (2006). Statistical Methods. New Delhi Publisher, India

J. Jothikumar. (2005). Statistics: Higher secondary-First year. 1st Ed. Tamilnadu
    Textbook Corporation. Chennai.

Pietka E et al. (2016). Information Technology in Medicine. 1st Ed. Springer International
    Publishing. USA.

Held B, Richrdson T, Moriaty B. (2016). Microsoft Excel Functions and Formulas.
   Mercury Learning & Information.

Held B. (2010). Microsoft Excel Functions & Formulas. Wordware Publishing, Inc.

LeCorps R. (2002). Microsoft Excel Fundamentals: A Practical Workbook for Small
   Business. RGL Learning & Publishing.

Shekhar V. V. (2000). Microsoft Excel 2000. Unistar Books Publishers.




                                            52
Facilitator Guide page 53 · PDF page 63
             Worksheet 3.1: The measures of central tendency and
             dispersion Excel formula and functions



Worksheet 1.1: The importance of digitalizing pharmaceutical data

Instructions: This is a take home exercise that should be done by all students
individually.

Finished work should be collected in hardcopy and softcopy format and handed over to
the tutor. Time for collection will be discussed and agreed in class.



Instructions: Answer the question below

Consumable and non-consumable medical items at Kasulu district hospital 2008 annual
report.

CONSUMABLE MEDICAL ITEMS
2178 2716 1652 3182 2178 1672                    2101   2716   1761   2716   1007   2716

NON-CONSUMABLE MEDICAL ITEMS
2012 1613 1201 2010 978 1613 871                        911    1001   1613   1512   1613

REQUIRED:
A. Use formula to compute the following in the spreadsheet:
   • Mode for non-consumable
   • Median for consumable
    • Standard deviation for non-consumable
    • Mean for consumable

B. Use Excel functions to compute the following:
   • Mode for non-consumable
   • Median for consumable
    • Standard deviation for non-consumable
    • Mean for consumable



                                            53
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Facilitator Guide page 54 · PDF page 64
Session 4: Creation of Chart from Health Data Using
Spreadsheet

Total Session Time: 120 minutes

Prerequisites
• None

Learning Tasks
By the end of this session students are expected to be able to:
• Define a chart as applied in Ms Excel
• Explain types of Ms Excel charts
• Create a chart using Ms Excel principles
• Format data using condition formatting

Resources Needed
• Flip charts, marker pens, and masking tape
• Black/white board and chalk/whiteboard marker
• Computer and LCD projector
• Worksheet 3.1: The Microsoft Excel charts

SESSION OVERVIEW
 Step         Time        Activity/Method Content

   1       05 minutes        Presentation     Introduction, Learning Objectives

   2       05 minutes       Presentation      Definition of chart as applied in Ms excel
                           Presentation/
   3       15 minutes                         Types of Microsoft Excel charts
                           Demonstration
                           Presentation/      Procedures of creating a chart using
   4       40 minutes
                           Demonstration      Microsoft Excel
                           Presentation/      Procedures of using condition formatting in
   5       40 minutes
                           Demonstration      Microsoft Excel
   6       05 minutes       Presentation      Key Points

   7       05 minutes       Presentation      Evaluation

   8       05 minutes       Presentation      Assignment


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Facilitator Guide page 55 · PDF page 65
SESSION CONTENTS

STEP 1: Presentation of Session Title and Learning Tasks (5 minutes)

READ or ASK students to read the learning tasks

ASK students if they have any questions before continuing.



STEP 2: The Definition of Chart as applied in Microsoft Excel (5
minutes)

Chart
• A chart is a visual representative of data in both columns and rows.
• Charts are usually used to analyse trends and patterns in data sets.
• For example, the district hospital pharmacist have been recorded the malaria drugs
  inventory figures in Excel for the past three years; using charts, the pharmacist can
  easily tell which year had the most consumption of Malaria drugs and which year had
  the least.
• Charts are used to compare set targets against actual achievements.
• Use the following data for chart practice.

             Table 4: Sales of Computer Appliances at AB Computer Shop

        Item                      2012          2013         2014        2015
        Desktop Computer           20            12           13          12
        Laptops                    34            45           40          39
        Monitors                   12            10           17          15
        Printers                   78            13           90          14

STEP 3: The Types of Microsoft Excel Charts (15 minutes)
Types of charts
• Different scenarios require different types of charts.
• Excel provides a number of chart types
• The type of chart depends on the type of data that used during chart design.
• To help simplify things for the users, Excel has an option that analyses data and
   makes a recommendation of the chart type used.




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Facilitator Guide page 56 · PDF page 66
The following table shows some of the most commonly used charts


S/N   CHART     WHEN                              EXAMPLE
      TYPE      SHOULD
                USE IT?


1     Pie       When user
      Chart     want to
                quantify
                items and
                show them
                as
                percentages.


2     Bar       When user
      Chart     want to
                compare
                values
                across a few
                categories.
                The values
                run
                horizontally



3     Colum     When user
      chart     want to
                compare
                values
                across a few
                categories.
                The values
                run
                vertically




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4     Line        When user
      chart       want to
                  visualize
                  trends over
                  a period of
                  time i.e.
                  months,
                  days, years,
                  etc.




5     Combo       When user
      Chart       want to
                  highlight
                  different
                  types of
                  information




The importance of charts
• It allows visualizing data graphically.
• It's easier to analyse trends and patterns in the charts
• Easy to interpret compared to data in cells

STEP 4: The Procedures of Creating a Chart Using Microsoft Excel (40
minutes)
Procedures for creating charts in Excel
• Open Excel
• Enter the data from the sample data table above (Table 4)
• The workbook should now look as follows




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•   To get the desired chart the user should follow the following steps




•   Select the data you want to represent in graph
•   Click on INSERT tab from the ribbon
•   Click on the Column chart drop down button
•   Select the chart type you want
•   The user can able to see the following chart




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•   When you select the chart, the ribbon activates the following tabs:




•   Try to apply the different chart styles, and other options presented in your chart.

STEP 5: The Procedures of Using Conditional Format in Microsoft
Excel (40 minutes)

Conditional Formatting

• Conditional formatting refers to formatting that is only applied when the specified
  condition is true.
• Let's say we want to easily fetch the sales figures greater than 30; we can use
  conditional formatting to highlight all the sales figures that are greater than 30.




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Procedures for conditional Formatting

•   Highlight all the sales figures as shown below




•   Click on Conditional Formatting drop-down menu on the HOME tab




•   The user get the following dialogue window when click on ―Greater Than‖




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•   The final result should look as follows




Procedures for removing conditional formatting
• Click on conditional formatting button
• Select clear rules
• Select clear rules from the entire sheet

STEP 6: Key Points (5 minutes)
•   Charts are a powerful way of graphically visualizing of statistical data.
•   Excel has many types of charts that we can use depending on user needs.
•   Conditional formatting is also another power formatting feature of Excel that helps us
    easily see the data that meets a specified condition

STEP 7: Evaluation (5 minutes)
• What Ms Excel chart?
• What is a conditional formatting?




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STEP 8: Assignment (5 minutes)

Activity: Group assignment

TELL the student to answer the following question:
• Explain the three report formats that are available in Microsoft Excel.

DIVIDE students into small manageable groups.

ALLOW group to work for three days and submit the task after scheduled time.

CONDUCT general discussion by asking groups to present one of these questions for not
        less than 5 minutes.

SUMMARIZE the activity using training guidelines.




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Facilitator Guide page 63 · PDF page 73
References

MoHSW, Strengthening Health Information System, Government printers, Dar es Salaam

International Council on Archives (1999), Managing Public Sector Records,
    Understanding computers an over view for records and archives: International
    Records Management Trust London

Gartee R. (2011). Electronic Health Records + MEDCIN CD: Understanding and Using
   Computerizing Medical Records. 2nd Ed. Pearson. USA

Gupta, P. (2000). Mathematical Statistics. New Delhi Publisher, India

Gupta, P. (2006). Statistical Methods. New Delhi Publisher, India

J. Jothikumar. (2005). Statistics: Higher secondary-First year. 1st Ed. Tamilnadu
    Textbook Corporation. Chennai.

Held B, Richrdson T, Moriaty B. (2016). Microsoft Excel Functions and Formulas.
   Mercury Learning & Information.

Held B. (2010). Microsoft Excel Functions & Formulas. Wordware Publishing, Inc.

LeCorps R. (2002). Microsoft Excel Fundamentals: A Practical Workbook for Small
   Business. RGL Learning & Publishing.

Shekhar V. V. (2000). Microsoft Excel 2000. Unistar Books Publishers.




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Facilitator Guide page 64 · PDF page 74
             Worksheet 3.1: The Microsoft Excel charts



Worksheet 4.1: The utilization of Ms Excel package in creating a chart

Instructions: This is a take home exercise that should be done by all students
individually.

Finished work should be collected in hardcopy and softcopy format and handed over to
the tutor. Time for collection will be discussed and agreed in class.



Attempt to this Activity

                         The Income and Expenditure Report




Required:

• Making two graphs from this information

Graph 1: Pie Chart

• This graph will show the total amount of money spent on each category over a six
  month period.

• To do this, you must total the amount spent on each item in column I.
• Do not include the average in your equation.

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Facilitator Guide page 65 · PDF page 75
• Next, highlight the expenses (house payment, gasoline, etc).
• Hold down the CTRL key and highlight your new totals.
• Create a pie chart.
• Go to data labels and show the percentages.
• Cut and paste all the information you need and the graph to a new sheet.
Graph 2: Bar Chart
• This will be a bar chart for income and expenses.
• Below your total column, type Income in A12. Enter the income for each month. They
  are as follows:
       January:       2,000
       February:      2,100
       March:         2,000
       April:         1,900
       May:           2,500
       June:          2,200

• Create a bar chart that looks like the one below.
• Include the chart you make and the date for the chart on the page you print.
• This page should include the two data sets and the two charts.
• Print preview to make sure it all prints on one page.


                                    Income & Expenses


          June

          May

         April
                                                                                 Income
         March                                                                   Expenses

      February

       January

             $-        $500.00   $1,000.00   $1,500.00   $2,000.00   $2,500.00




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Reveal complete exact Facilitator Guide text — Session 5: Creation of Histogram from Health Data Using Spreadsheet (guide pages 66–74)
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Facilitator Guide page 66 · PDF page 76
Session 5: Creation of Histogram from Health Data
Using Spreadsheet

Total Session Time: 120 minutes

Prerequisites
• None

Learning Tasks
By the end of this session students are expected to be able to:
• Define Histogram
• Explain Histogram data used in Ms Excel
• Create Histogram using Ms Excel

Resources Needed
• Flip charts, marker pens, and masking tape
• Black/white board and chalk/whiteboard markers
• Computer and LCD projector
• Worksheet 3.1: The Microsoft Excel histogram


SESSION OVERVIEW
 Step         Time        Activity/Method Content

   1       05 minutes        Presentation     Introduction, Learning Objectives
                            Presentation/
   2       10 minutes                         Definition of Histogram
                              Buzzing
   3       30 minutes       Presentation      Histogram Data Used in Ms Excel
                           Presentation/
   4       60 minutes                         Creation of Histogram Using Ms Excel
                           Demonstration
   5       05 minutes       Presentation      Key Points

   6       05 minutes       Presentation      Evaluation

   7       05 minutes       Presentation      Assignment




                                             66
Facilitator Guide page 67 · PDF page 77
SESSION CONTENTS

STEP 1: Presentation of Session Title and Learning Tasks (5 minutes)

READ or ASK students to read the learning tasks

ASK students if they have any questions before continuing.

STEP 2: Definition of Histogram (10 minutes)


Activity: Buzzing (5 minutes)

ASK students to pair up and buzz on the following question for 2 minutes:
  • What is histogram?

ALLOW few pairs to respond and let other pairs to add on points not mentioned

WRITE their response on the flip chart/board

CLARIFY and SUMMARISE by using the content below

•   A histogram is a column chart that shows frequency data.
•   A histogram is "a representation of a frequency distribution by means of rectangles
    whose widths represent class intervals and whose areas are proportional to the
    corresponding frequencies."

STEP 3: The Histogram Data Used in Microsoft Excel (30 minutes)
•   To create a histogram in Excel, the designer should provide two types of data:
    o The data that required to analyze
    o The bin numbers that represent the intervals by which it measures the frequency.
•   The user must organize the data in two columns on the worksheet.
    o These columns must contain the following data:
        ▪ Input data: This is the data that used to analyze by using the Histogram tool.
        ▪ Bin numbers: These numbers represent the intervals that the Histogram tool is
           used for measuring the input data in the data analysis.
•   When user uses the Histogram tool, Excel counts the number of data points in each
    data bin.


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Facilitator Guide page 68 · PDF page 78
•   A data point is included in a particular bin if the number is greater than the lowest
    bound and equal to or less than the greatest bound for the data bin.
•   If the user omits the bin range, Excel creates a set of evenly distributed bins between
    the minimum and maximum values of the input data.
•   The output of the histogram analysis is displayed on a new worksheet or in a new
    workbook and shows a histogram table and a column chart that reflects the data in the
    histogram table.

STEP 4: The Procedures for Creating Histogram in Microsoft Excel (60
minutes)

Creating Histogram using Ms Excel

•   First, enter the bin numbers (upper levels) in the range C3:C7.




•   On the Data tab, in the Analysis group, click Data Analysis.




NOTE: If you can't find the Data Analysis button; click here to load the Analysis
ToolPak add-in.


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Facilitator Guide page 69 · PDF page 79
•   Select Histogram and click OK.




•   Select the range A2:A19.
•   Click in the Bin Range box and select the range C3:C7.
•   Click the Output Range option button, click in the Output Range box and select cell
    F3.
•   Check Chart Output.




•   Click OK.




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Facilitator Guide page 70 · PDF page 80
•   Click the legend on the right side and press Delete.
•   Properly label your bins.
•   To remove the space between the bars, right click a bar, click Format Data Series and
    change the Gap Width to 0%.
•    To add borders, right click a bar, click Format Data Series, click the Fill & Line icon,
    click Border and select a colour.
•   Result:




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STEP 5: Key Points (5 minutes)
• The omission of bin range in the Ms Excel creates a set of evenly distributed bins
  between the minimum and maximum values of the input data that results to
  histogram.
• The output of the histogram analysis is displayed on a new worksheet or in a new
  workbook and shows a histogram table and a column chart that reflects the data in the
  histogram table

STEP 6: Evaluation (5 minutes)
• What is histogram?
• What is a bin in Excel?
• What is frequency distribution in Excel?

STEP 7: Assignment (5 minutes)
Activity: Group assignment

TELL the student to answer the following question:
     • Explain the merits and demerits of using Histogram in healthcare data
        presentation.
     • Explain the different between Ms Excel 2013 and 2016 in creation of
        Histogram.

DIVIDE students into small manageable groups.

ALLOW group to work for three days and submit the task after scheduled time.

CONDUCT general discussion by asking groups to present one of these questions for not
        less than 5 minutes.

SUMMARIZE the activity using training guidelines.




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Facilitator Guide page 72 · PDF page 82
References
MoHSW, Strengthening Health Information System, Government printers, Dar es
 Salaam

International Council on Archives (1999), Managing Public Sector Records,
   Understanding computers an over view for records and archives: International
   Records Management Trust London

Gartee R. (2011). Electronic Health Records + MEDCIN CD: Understanding and Using
  Computerizing Medical Records. 2nd Ed. Pearson. USA

Gerda Koch. (2000). Basic allied health statistics and analysis. 2nd Ed. Thomson Delmar
  learning. USA.

Gupta, P. (2000). Mathematical Statistics. New Delhi Publisher, India

Gupta, P. (2006). Statistical Methods. New Delhi Publisher, India

J. Jothikumar. (2005). Statistics: Higher secondary-First year. 1st Ed. Tamilnadu
    Textbook Corporation. Chennai.

Thanki S. (2018). Medical Imaging and Its Security in Telemedicine Applications. 1st
  Ed. Springer International Publisher. USA.

Held B, Richrdson T, Moriaty B. (2016). Microsoft Excel Functions and Formulas.
  Mercury Learning & Information.

Held B. (2010). Microsoft Excel Functions & Formulas. Wordware Publishing, Inc.

LeCorps R. (2002). Microsoft Excel Fundamentals: A Practical Workbook for Small
  Business. RGL Learning & Publishing.

Shekhar V. V. (2000). Microsoft Excel 2000. Unistar Books Publishers.




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Facilitator Guide page 73 · PDF page 83
              Worksheet 3.1: The Microsoft Excel histogram



Worksheet 4.1: The utilization of Ms Excel package in creating a histogram

Instructions: This is a take home exercise that should be done by all students
individually.

Finished work should be collected in hardcopy and softcopy format and handed over to
the tutor. Time for collection will be discussed and agreed in class.




Instructions: Answer the question below

TASK 1

Data: 1,2,2,3,3,3,3,4,4,5,6

Use these data to create the following Histogram:




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TASK 2
Consider the set {3, 11, 12, 19, 22, 23, 24, 25, 27, 29, 35, 36, 37, 45, 49} and use Shodor
histogram activity to create the following:


                                Data Range Frequency
                                0-10             1
                                10-20            3
                                20-30            6
                                30-40            4
                                40-50            2



Then, create the following:




                                            74
Reveal complete exact Facilitator Guide text — Session 8: Utilization of Computer Packages in Ordering, Invoicing, Dispensing, Selling and Inventory Management (guide pages 100–107)
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Facilitator Guide page 100 · PDF page 110
Session 8: Utilization of Computer Packages in
Ordering, Invoicing, Dispensing, Selling and Inventory
Management
Total Session Time: 120 minutes

Prerequisites
• None

Learning Tasks
By the end of this session, students are expected to be able to:
• List common inventory management applications
• Demonstrate procedures for electronic ordering
• Demonstrate procedures for electronic invoicing
• Demonstrate procedures for electronic dispensing
• Demonstrate procedures for electronic selling
• Carry out inventory management functions using computer (PRACTICAL)

Resources Needed
• Flipcharts, marker pens, masking tape
• Black/whiteboard and chalk/white board marker
• Computer and LCD projector




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Facilitator Guide page 101 · PDF page 111
SESSION OVERVIEW
Step      Time      Activity/Method         Steps Title

                     Presentation,         Introduction of Session Title and Learning
       05 minutes
 1                                         Tasks

                     Brainstorm            Definition of an Electronic Inventory
 2     10 minutes
                     Presentation          Management Software/Application

                                           List Common Inventory Management
 3     30 minutes    Presentation
                                           Applications
                                           Demonstrate Procedures for Electronic
 4     30 minutes    Presentation
                                           Ordering and Invoicing
                     Presentation
                                           Demonstrate Procedures for Electronic
 5     30 minutes      (Group
                                           Dispensing and Selling
                     Discussion)

 6     05 minutes    Presentation      Key Points


 7     05 minutes    Presentation      Evaluation


 8     05 minutes    Presentation      Assignment




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SESSION CONTENTS

STEP 1: Introduction of Session Title and Learning Tasks (5 minutes)
READ or ASK students to read the learning tasks

ASK students if they have any questions before continuing.

STEP 2: Definition of an Electronic Inventory Management
Software/Application (5minutes)

Activity: Brainstorm (05 minutes)

ASK student ―what is Electronic Inventory Management?‖

ALLOW few students to respond.

WRITE their responses on the board/flip chart.

SUMMARISE using the content below.

•    Electronic Inventory Management Software/Application
    o It is software installed on the computer systems that enables a firm (in this case a
        pharmacy) to keep a check on the inventory levels by performing the automatic
        counting of inventories, recording withdrawals and revising the stock balance.

STEP 3: List Common Inventory Management Applications (10 minutes)

•    What are examples of inventory management software
    o Electronic Logistic Management Information System (eLMIS)
               Is a revolutionary and cost-effective system of health data management
               that ensures greater commodity security and better health outcomes for
               people in a given locality like say Tanzania.
    o District Health Information Software 2 (DHIS2)
               is a free and open source health management data platform used by
               multiple organizations, and governments worldwide. Since DHIS2's
               release in 2006, NGOs and national governments in 60 countries have
               deployed DHIS2 for health-related projects, including patient health
               monitoring, improving disease surveillance and pinpointing outbreaks, and
               speeding up health data access.

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o Zoho Inventory
   Popular inventory management solution for small and large companies, used to
   automate their order and inventory management, and to keep track of delivery in
   order to make smarter business decisions. It also includes a powerful analytic and
   reporting kit, and out-of-the-box features such as inventory replenishment for
   avoiding stock-outs.
o Cin7
   A complete, automated point-of-sales package and inventory management suite
   created to cater to the needs different business sizes and industries. Completely
   cloud-based, this platform offers top-of-the-line features that let you sell and
   distribute your products more quickly and efficiently.
o TradeGecko
   A top-listed inventory specialists’ choice for cloud based and automated delivery
   of asset management services. Ideal for multi-channel and multiregional
   wholesalers and distributors who find it handy to manage sales, supply chains,
   and customer relationships from a single location.
o Brightpearl
   Another recommended multi-channel retail management system that is a solid
   TradeGecko alternative and helps businesses handle orders, inventory, customer
   data, accounting and reporting. It offers an advanced sales management kit, and
   integrates with all popular marketplaces and payment gateways.
o SellerCloud
   An eCommerce and inventory management solution used to manage the full
   scope of multi-channel selling. From inventory and warehouse management,
   publishing listing to marketplaces, to order processing and shipping, as well as
   accounting integration, this Zoho Inventory alternative does all the work needed.
o Logiwa
   A cloud-based warehouse management software that caters specifically to small
   and medium-sized businesses in the retail and e-commerce industries, giving them
   a user-friendly platform that comes with all the core capabilities and features to
   address their complex needs and requirements.




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STEP 4: Demonstrate Procedures for Electronic Ordering and
Invoicing (30minutes)

Electronic Ordering Captured from eLMIS
• The first step is to login




•  Enter role of Buyer supply chain planner
  o Click order management menu , from the order management menu click create
     order
  o Click inside the ship to my site box and type the first few characters of your site.
     The system will automatically match the ship to sites, selected and list of that site
     will appear in the box below. Then select your site from the list.
  o Using the procedure described in step2, select vendor, ship from, vendor site
  o Using the date button and the time button, select the req. delivery date and
     req.ship date
• Add lines




    o Click adds line to add lines to the purchase order.
    o Chose product group


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    o Click on product group button, select product group and click search. Select your
      product then click ok.
    o Click save option or submit option.
    o Click on approve for order and for confirmation order will go to a new status.

Electronic Invoicing

•    e-Invoicing
    o This is an act of electronically exchanging of the invoice document between
        supplier and a buyer in an integrated electronic format.

•   Allowed formats of an e-Invoice
   o Structured invoice data issued in Electronic Data Interchange (EDL) or XML
       formats
   o Structured Invoice data Issued using standard Internet based web forms
Note: true definition of an electronic invoice is that it should contain data from the
supplier in a format that can be entered (integrated) into the buyers Account Payable (AP)
system without requiring any data input from buyers AP administrator.

STEP 5: Demonstrate Procedures for Electronic Dispensing and Selling
(30minutes)

•   Electronic Dispensing
    o A good example is that of an Electronic Dispensing Tool (EDL) for which is a
       software program that helps pharmacy staff efficiently manage both patients and
       their antiretroviral.
    o it contains fields in which you fill relevant data that is used to monitor patient
       adherence, trace dispensing history, show therapy regimen and status changes also
       appointment keeping, inventory management, and early indicators of HIV
       medicine resistance to antiretroviral.
    o After a patient is identified it takes less time to attend to them.
•   Electronic Selling
    o Also referred to as e-commerce is the buying and selling of goods and services
       over an electronic network, primarily the internet.
    o Types of transactions that occur
       ▪ Business to business (B2B)
       ▪ Consumer to consumer (C2C)
       ▪ Business to Consumer (B2C)
       ▪ Consumer to Business (C2B)


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STEP 6: Key Points (5 minutes)
• Computer application software’s are employed to conduct various activities that are
  carried out in a pharmaceutical environment.
• Activities like ordering, selling, sending invoice, dispensing as well as making
  payments can be achieved through the use of search software.
• Examples of software’s/applications that can be used in ordering, selling, sending
  invoice and dispensing are (e-LMIS, Logiwa, Seller Cloud and TradeGecko.

STEP 7: Evaluation (5 minutes)
• What is Electronic ordering/selling/dispensing/invoicing?
• What are the examples for applications used in inventory management?
• What are the benefits for an Electronic Dispensing Tool?
• What are the legit format types of an electronic Invoice?

STEP 8: Take Home Assignment (5 minutes)
Activity: Group assignment

TELL the student to answer the following question:
• Explain Electronic Inventory Management.
• Explain on DHIS2 and eLMIS as software applications used in inventory
  management.
• What is electronic ordering, selling and dispensing?

DIVIDE students into small manageable groups.

ALLOW group to work for three days and submit the task after scheduled time.

CONDUCT general discussion by asking groups to present one of these questions for not
        less than 5 minutes.

SUMMARIZE the activity using training guidelines.




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References

Embrey, M. A. (2013). MDS-3: Managing access to medicines and health technologies.
  Sterling, VA: Kumarian Press.

United Republic of Tanzania Ministry of Health and Social Welfare, Strategy for
  Development and Implementation of an Integrated Logistics System for Essential
  Health Commodities: Government printers, Dar es Salaam

International Council on Archives (1999), Managing Public Sector Records,
   Understanding computers an over view for records and archives: International
   Records Management Trust London

What is Inventory Management Software? Analysis of Features, Types, Benefits and
 Pricing. (n.d.). Retrieved September 25, 2018, from
 https://financesonline.com/inventory-management-software-analysis-features-types-
 benefits-pricing/

GNU. (2016). DHIS 2 User Manual. DHIS2 Documentation Team. Free Software
  Foundation. Available at: www.gnu.org . accessed : 11.09.2018

MOHCDGEC. (2016). National Guideline for Health Data Quality Assessment. Dar es
 salaam. Tanzania

WHO. (2008). Health Information System. Geneva. Available at:
 www.healthmetricsnetwork.org . Accessed: 11.09.2008




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Reveal complete exact Facilitator Guide text — Session 10: Utilization of HMIS (MTUHA) Database in Capturing and Managing Pharmaceutical Data (guide pages 115–131)
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Facilitator Guide page 115 · PDF page 125
Session 10: Utilization of HMIS (MTUHA) Database in
Capturing and Managing Pharmaceutical Data
Total Session Time: 120 minutes

Prerequisites
• None

Learning Tasks
By the end of this session, students are expected to be able to:
• Define HMIS/MTUHA Database
• List commonly used HMIS/MTUHA tools
• Capture and process data using (HMIS) MTUHA database software (PRACTICAL)-
    DHIS 2 Software
• Generate reports from HMIS/MTUHA database (PRACTICAL)- DHIS 2 Software

Resources Needed
• Flipcharts, marker pens, masking tape
• Black/whiteboard and chalk/white board markers
• Online DHIS2
• HMIS Registers

     SESSION OVERVIEW
Step            Time    Activity/Method         Steps Title

                          Presentation         Presentation of Session Title and Learning
          05 minutes
 1                                             Tasks

                          Brainstorm
 2        05 minutes                           Definition of HMIS (MTUHA)
                          Presentation

 3        15 minutes      Presentation         HMIS (MTUHA) Tools

                                               Capture and process data using HMIS
 4        45 minutes      Presentation
                                               (MTUHA) database software
                          Presentation         Generation of report from HMIS (MTUHA)
 5
          35 minutes    Group Discussion       database software

 6        05 minutes      Presentation         Key Points



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Facilitator Guide page 116 · PDF page 126
    7          05 minutes        Presentation         Evaluation

    8          05 minutes        Presentation         Assignment




SESSION CONTENT
STEP 1: Presentation of Session Title and Learning Tasks (5
minutes)

READ the Learning Tasks to students

ASK students if they have any question before proceeding

STEP 2: Definitions of HMIS/MTUHA (5 Minutes)

Activity: Brainstorm (02 minutes)

ASK student what is ―HMIS‖ and ―MTUHA‖?

ALLOW few students to respond.

WRITE their responses on the board/flip chart.

SUMMARISE using the content below.

•       HMIS Database is a system designed to collect facility based health and health related
        data, compile, store and retrieve for data analysis to produce report which in turn
        inform service providers, health managers, decision markers/policy makers and the
        public to make informed decision on health planning, monitoring and evaluation and
        provision of services at all levels of health care delivery.
•       HMIS in Swahili is called MTUHA which stands for ―Mfumo wa Taarifa za
        Uendeshaji wa Huduma za Afya‖.

STEP 3: The HMIS/MTUHA Tools (15 Minutes)
•       HMIS uses three main tools in collection, analysis, storage, management, and
        reporting of data:
        o Books/registers
        o Tally sheet forms


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    o Monthly report forms

•   HMIS books are subdivided into five (5) main groups:
    o HMIS Guideline
    o Data Collection Books
    o Tally Sheet Forms
    o Monthly Report Forms
    o Annual Report Book

•   HMIS/MTUHA registers/ books:
    o Book 1: HMIS Guidelines
    o Book 2: Health Facility information Book
    o Book 3: Community book
    o Book 4: Ledger book
    o Book 5: Out-patient register
    o Book 6: Antenatal care register
    o Book 7: Child register
    o Book 8: Family planning register
    o Book 9: Diarrhoea treatment corner
    o Book 10: Facility annual Report book
    o Book 11: Dental and oral health register
    o Book 12: Labour & Delivery book
    o Book 13: Postnatal Register
    o Book 14: In-patient Department Register
    o Book 15: Human Resource Register
    o Book 16: Eye Register

•   HMIS Guideline
    o This is Book No. 1. It is used as an instruction manual and reference to other
      books/registers, i.e., Books No. 2–16.
    o Each facility should have at least one copy.
    o The HMIS Programme will ascertain that each division in each health service
      delivery facility obtains at least one copy.

•   Data collection books/registers
    o These books are used to collect data on different aspects of health (Books No. 2,
       3, 4, 5, 6, 7, 8, 9, 11, 12, 13, 14, 15 and 16).
    o New books and registers have been added to this list.
    ▪ They include the malaria laboratory investigations register, dispensing register,
       monthly tracer medicine register and death notification form/register.


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•   HMIS/MTUHA Departmental registers used to collect data at hospital level:
    o Laboratory register
    o Physiotherapy register
    o Mortuary register

•   Currently HMIS/MTUHA has added other registers which are yet to be numbered,
    these are:
        o Malaria laboratory investigation register
        o Dispensing register
        o Monthly Tracer medicine register
        o Death notification form/register

•   Tally sheet forms
        o These forms are used to track data for analysis.
        o This is then used in report writing.
        o Each HMIS register/book should have a tally sheet which will be used jointly
            with some register/book for collecting data
    • Monthly report forms
      o The HMIS uses monthly report forms to collect data each month.
      o These forms are in duplicate: one copy is sent to the district while the other is
        kept at the health facility

    • Annual report book
      o The HMIS annual book is used to summarize data from the Facility health
        information register (book 2) and community register (book 3)

STEP 4: Capture and Process Data Using HMIS (MTUHA)
Database Software (45 minutes)

DHIS 2 Software
•   DHIS2 provides a powerful set of tools for data collection, validation, reporting and
    analysis, but the contents of the database.
    o               For example:-
       ▪ What to collect,
       ▪ Who should collect it
       ▪ On what format; it depends on the context of use
•   The Tanzania HMIS/MTUHA database software is called DHIS 2
•   DHIS 2 is platform independent



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•  DHIS 2 can run on both on-line (with the internet) and offline (without the internet)
   modes.
• Input: DHIS provides user-friendly interface to enter data. Data entry forms mimic
   the paper tools.
• Processes: DHIS automatically computes sums, indicators and checks validity of the
   data.
• Output: Provide different tools for reporting – both for routine reports and analysis,
   also user can create and save their reports
Accessing DHIS 2 Software for data entry process
• Each user need the following to access DHIS2
   o Device e.g. laptop
   o Internet access
   o Internet browser e.g. Google chrome, Firefox
   o URL: https://dhis.moh.go.tz/
   o DHIS2 account (username and password)

Figure 11: Components of DHIS 2 Software




DHIS 2 User Account
• Required details
  o Full name
  o Active email address
  o Phone (optional)
  o Duty Post

Types of DHIS 2 Applications Menus
• Service Applications: They are used to collect data, validate, analyse and report
   processed information
• Maintenance Applications: They're used for system maintenance such as revision of
   paper tools, indicators, changes in organization units, improving system performance
   and other operations

Applications Navigation Menu
• All Apps are in one Menu


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   Figure 12: Application Navigation Menu




Navigations
• There are two types of Application Menu

   Figure 13: Application Menu

             Left vertical menu                     Middle Menu




Vertical programs integrated into DHIS 2
 • National Malaria Control Program (NMCP)
 • National TB and Leprosy Control Program (NTLP)
 • National AIDS Control Program (NACP)
 • Administration & HR Management Department

National TB and Leprosy Control Program (NTLP) forms integrated into DHIS 2

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•  Quarterly Summary Forms
  o LEP 07 Case Notification Report
  o LEP 09 Results of Treatment
  o TB 07 Case Notification Report
  o TB 09 Results of Treatment
• Annual Summary Forms
  o LEP 10 Report on Presentation of Disabilities

National AIDS Control Program (NACP) forms integrated into DHIS 2
 • Quarterly Summary Forms
   o Cohort Reporting Form
   o HIV Care-ART Reporting Form
 • Monthly Summary Forms
   o HIV Care and Treatment (HCT)
   o Home Based Care (HUWANYU)
   o Male Circumcision Services
   o Sexually Transmitted Infections (STI)

National Malaria Control Program (NMCP) forms integrated into DHIS 2
• Monthly Summary Forms
   o National Malaria Control Program Form 001
       ▪ Laboratory
       ▪ Logistics Data for Malaria Commodities
   o OPD & IPD forms
       ▪ Malaria Blood slide Positive
       ▪ Malaria mRDT Positive
       ▪ Clinical (No Tests)
       ▪ In pregnancy
   o ANC forms
       ▪ Malaria Treated Net
       ▪ Malaria positive
       ▪ IPT1 and IPT2

Administration and Human Resources Management Department forms integrated
into DHIS 2
• Human Resources Register

DHIS 2 Applications
• Aggregate Data Entry
• Events Capture Data Entry

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• Reports
• Data Visualizer
• GIS / Maps
• Pivot Tables
• Messaging & Interpretation
• Administrative Features
   o Organization unit management
   o Data element & Indicator Management
   o Dataset Management
   o Users and Roles Management
   o Data administration
   o Settings

Figure 14: DHIS 2 Apps




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Figure 15: Logging Out




DHIS 2 Organization units: Data Access and Reporting
 • First level (Highest): MoHSW
   o Data access at the central level
   o Central point for DHIS2 users and settings administration
   o Data reporting for the whole country

 • Second level: Regions
   o Data access at regional level
   o Data reporting for the whole region
 • Third level: Councils/Districts
   o Data entry point
   o Data access
   o Data report
 • Fourth level: Facilities
   o Data entry point
   o Data report




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Figure 16: Ministry of Health Organization Units
       Organization units                       DHIS 2 Data Access




                 MoHSW




    Region 1               Region 2




   Council 1       Council 2      Council 3



                                               Dispensary
    Facility 1     Hospital1      Facility 2
                                                   1




Data elements
 • Explains what we collect and analyse
    o For example, "Malaria new cases", "Total Population", "1st ANC visits",
       "Measles doses given―; Idadi ya Wajawazito Waliotegemewa wa umri chini ya
       miaka 20 (ANC form)
 • Sometimes referred to as Indicators in other contexts
    o In DHIS 2 data elements and indicators are not the same
 • It describes the raw data, e.g. the counts and not the coverage
 • It can be further disaggregated using categories, e.g. "Measles doses given" + <1y /
    >1y.
 • Routine Data Element: is data that is collected at regular intervals through
    mechanisms designed to meet predictable information needs: Such as Total OPD
    cases / total delivery in a month.
 • Semi-permanent Data Element: is data that changes at after relatively longer
    intervals of time (say annually) as compared with routine health data. For example,
    data on population in a district.

Data element: Groups/ Categories
 • Data element groups: Some data element are group into different categories to
    make it easy to generate selected reports
    o Disaggregation (dimensions to data values)
    o Deciding the detail on how data values are collected and stored

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      ▪ For example, "Malaria new cases" + <5y + Male
    o A data element can be linked to one category combination
    o A data value is linked to a category option combination

Figure 17: DHIS 2 Data element and data element group




  Data
  element
  group




  Data
  element




Data element: Access and Reporting
 • Each data element is linked to a data collection form
 • User access all data elements for the forms linked to the facilities he/she is privileged
    to view

Figure 18: The link between DHIS 2 Data element and Data collection form




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DHIS 2 Data Set
 • Data set is a collection of data elements into a logical data collection tool
 • In DHIS2 it acts as a transformation of the paper based forms into digital forms

Figure 19: DHIS 2 Data Set




Data Set: DHIS 2 Data Entry Procedures
• Each facility is assigned data set related to services it offers
• HMIS country coordinators coordinate allocation of forms (data sets) into DHIS2
• Apps > Data entry


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•   Select ―WHERE‖ organization unit
•   Select form (data set) to fill data

STEP 5: Generation of Reports from HMIS (MTUHA) Database
Software (35 minutes)

Data Set: DHIS 2 Reporting
• Pivot table
   o Reporting rates: summaries of percentages of facilities forms/data set data
      submission
   o Apps > Pivot table > Select form under reporting rates > define period (when) and
      organization units (where)

•   Reports
    o Data set report: summaries of data entered for the given form/data set and
       selected period
    o Apps > Reports > data set report > Data set > Define organization unit (where) >
       Define period (when)
    o Reporting rate summary: summaries of number of forms submitted and count
       of ones submitted on time for each data set

DHIS 2 Period Dimension
• Periods are organised by types/frequencies;
  o Monthly, Quarterly, Six-monthly, Yearly
  o Most data is collected monthly
  o IDSR weekly, HR quarterly, Population yearly
• Reports can be monthly or aggregated to
  o Bi-Monthly, Quarterly, Six-monthly, or Yearly (and cumulative throughout the
      year)
• Fixed periods
  o 2013, March 2014,
• Relative periods can be used to allow easy reuse of report layouts and charts
  o Last month, last quarter, this year etc.




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Figure 20: Period Selection




Figure 21: Period selection: Data Entry Procedure




DHIS 2 Software Indicators
• Indicator: a reflection of tracked data elements or situation in terms of a numeral
  count, ratio factions, percentages etc.
• Ratio/Fraction indicators:
• Used to express an indicator as a fraction of two sets of data elements




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Examples of Indicators
• Birth by skilled attendant
   o Type: Percentage (factor=100)
   o Numerator: ―Skilled birth attendants‖
   o Denominator: ‖Total Deliveries‖
• Measles coverage under 1 year
  o Type: Percentage (factor=100)
  o Numerator: ―Measles doses given <1 year‖
  o Denominator: ‖Population <1 year‖25/11/2014

STEP 6: Key Points (05 minutes)
• HMIS is the system designed to collect facility based data and health related data.
• The data collected through HMIS data collection tools is used by health managers for
  planning, evaluation and decision making.
• The Ministry of Health use DHIS 2 software to collect data and compile reports.

STEP 7: Evaluation (05 minutes)
• What is a Tanzania HMIS (MTUHA)?
• Which register is used as a HMIS guideline?
• Which register is used to summarize other HMIS data collection tools?
• What is DHIS 2?

STEP 8: Take Home Assignment (05 minutes)
 Activity: Take Home Assignment

 TELL the student to answer the following question:
    • Mention RCH (Reproductive and Child Health) indicators that are
      related to medicine and medical supplies, state the nominator and
      denominator.
    • State the MTUHA books that capture information/data related to
      health commodities.
 DIVIDE students into small manageable groups.

 ALLOW group to work for three days and submit the task after scheduled
 time.

 CONDUCT general discussion by asking groups to present one of these
         questions for not less than 5 minutes.


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SUMMARIZE the activity using training guidelines.




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References
Embrey, M. A. (2013). MDS-3: Managing access to medicines and health technologies.
  Sterling, VA: Kumarian Press.

MoHSW, Strengthening Health Information System, Government printers, Dar es
 Salaam

International Council on Archives (1999), Managing Public Sector Records,
   Understanding computers an over view for records and archives: International
   Records Management Trust London

Abdelhak M. (2014). Health Information: Management of Strategic Resources. 5th Ed.
  Elsevier Health Science Publisher.

Davis A. (2014). Health Information Technology. 3rd Ed. Elsevier Health Science
  Publisher. USA.

GNU. (2016). DHIS 2 User Manual. DHIS2 Documentation Team. Free Software
  Foundation. Available at: www.gnu.org . accessed : 11.09.2018

MoHCDGEC. (2016). National Guideline for Health Data Quality Assessment. Dar es
 salaam. Tanzania

WHO. (2008). Health Information System. Geneva. Available at:
 www.healthmetricsnetwork.org . Accessed: 11.09.2008




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Reveal complete exact Facilitator Guide text — Session 11: Analysis of Data Using HMIS/MTUHA Database (Practical) (guide pages 132–138)
This is the complete page-by-page text extraction for the cited Facilitator Guide session. Nothing from the cited page range has been intentionally shortened. Use “Open original page” to inspect tables, diagrams, screenshots and formatting exactly as printed in the embedded guide.
Facilitator Guide page 132 · PDF page 142
Session 11: Analysis of Data Using HMIS/MTUHA
Database (PRACTICAL)
Total Session Time: 120 minutes

Prerequisites
• None

Learning Tasks
By the end of this session, students are expected to be able to:
• Establish trends of pharmaceutical services from HMIS/MTUHA database
• Identify pharmaceutical services problems from analysed data
• Prepare reports

Resources Needed
• Flipcharts, marker pens, masking tape
• Black/whiteboard and chalk/white board markers
• Computer and LCD projector
• Online DHIS2
• HMIS Registers

SESSION OVERVIEW
Step            Time    Activity/Method          Steps Title

                          Presentation,         Presentation of Session Title and Learning
          05 minutes
 1                                              Tasks
                          Presentation/     Establish Trends of Pharmaceutical Services
 2        25 minutes       Brainstorm       from HMIS (MTUHA) Database

                                            Identify Pharmaceutical Services Problems
 3        30 minutes      Presentation      from Analysed Data

                                            Prepare Reports
 4        50 minutes      Presentation

 6        05 minutes      Presentation          Key Points

 7        05 minutes      Presentation          Evaluation


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SESSION CONTENT

STEP 1: Presentation of Session Title and Learning Tasks (5
minutes)

READ the Learning Tasks to students

ASK students if they have any question before proceeding

STEP 2: Establish Trends of Pharmaceutical Services from
HMIS/MTUHA Database (25minutes)

The below are trends of Pharmaceutical Service while using inventory
program tools
HMIS, LMIS and DHIS
• Health management information systems (HMIS) collect, aggregate, and use service
   data from health facilities
• Logistics management information systems (LMIS) collect and use commodity
   supply data from health and storage facilities
• A HMIS collects and reports program information, such as incidence of
   disease, client/patient information, and health services rendered.
• HMIS data can be used to determine disease patterns or to track health services
   use, as well as to monitor and evaluate health service delivery.
• DHIS2 is the most widely used application in LMISs, and is optimized for data
   reporting.

LMIS
• A LMIS is a system that is used to collect, organizes, and present logistics data
  gathered from all levels of the health system.
• An LMIS enables logisticians to collect the data needed to make informed
  decisions that will ultimately improve product availability and patient
  treatment.
• One immediate decision that is made based on logistics data is the quantities of
  products that should be resupplied to health facilities.
• An LMIS provides data needed to operate a supply chain.
  o It collects data about health products such as quantities consumed, stock on
      hand, losses and adjustment.
  o It collects data from stores, dispensing records area.



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Facilitator Guide page 134 · PDF page 144
Features and functionality of LMIS in relation to pharmaceutical services
• Requisitions and Ordering
   o Create, authorize, approve report and requisitions, both regular, based on
      configured processing periods, and emergency.
   o Supports offline data capture on key screens.
   o Executes complex and configurable approval hierarchies.
   o Calculates order amounts based on average consumption and max policies.
   o Complex data validations to support quality data capture.
   o Generate orders for external fulfillment based on approved requisitions.

•   Setup and Customization
    o Manage system users, role assignments, programs, facilities, orderable and
       associations with bulk upload and administrative screens.
    o Configure the system to match your processing and reorder periods,
       policies and facility hierarchy.

•   Stock Management
    o Record transactions and view electronic stock cards (supports lot info)
    o Perform physical inventory & adjustments
    o Track ins/outs of stock – send and receive stock

DHIS 2
• it is used for Capturing, managing, and analysing of data
• Highly flexible and configurable platform with a wide variety of use cases
• Free and open source software
• Extensible through Web APIs and other applications

DHIS 2 Features
• GIS
• Pivot tables
• Charts
• Routine data
• Events
• Tracking




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                      Linking HMIS and LMIS in Tanzania
                              HMIS                     LMIS
System used                   DHIS 2                   eLMIS
Data collected                Services     (Patient,   Product used for that
                              cases)                   service
Where data comes              Services records         Stores and dispensing
from                                                   records area
Frequency of data             Monthly                  Quarterly
reporting from
facilities
Who enters data               District HMIS focal      District pharmacist
electronically in the         person
system



STEP 3: Identify Pharmaceutical Services Problems from Analysed
Data (30minutes)
•   HMIS forms in eLMIS




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Facilitator Guide page 136 · PDF page 146
STEP 4: Prepare Reports (50minutes)
•   LMIS data compared with service data in HMIS, the sample dashboard graph
    with sample data
•   National level dashboard
    o Consumption data has been pulled into DHIS2 and dashboards developed
       to compare cases of PPH and retained placenta and consumption of
       oxytocin, ergometrine, and misoprostal.




•   Council (district) level dashboard
    o Users can drill down into data of one council (district) to examine the
       consumption and services data




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Facilitator Guide page 137 · PDF page 147
STEP 5: Key Points (05 minutes)
•   To understand trends that occurs during data collection.
•   Analyse data for interpretation.
•   Generate reports from analysed data.

STEP 6: Evaluation (05 minutes)
•   What are the common trends for data collection?
•   What is data analysing?
•   What is the importance of data analysing?




                                           137
Facilitator Guide page 138 · PDF page 148
References
GNU. (2016). DHIS 2 User Manual. DHIS2 Documentation Team. Free Software
  Foundation. Available at: www.gnu.org . accessed : 11.09.2018

MOHCDGEC. (2016). National Guideline for Health Data Quality Assessment. Dar es
 salaam. Tanzania

 WHO. (2008). Health Information System. Geneva. Available at:
  www.healthmetricsnetwork.org . Accessed: 11.09.2008

MoHSW, Strengthening Health Information System, Government printers, Dar es
 Salaam

International Council on Archives (1999), Managing Public Sector Records,
   Understanding computers an over view for records and archives: International
   Records Management Trust London

Abdelhak M. (2014). Health Information: Management of Strategic Resources. 5th Ed.
  Elsevier Health Science Publisher.

Aycock J. (2006). Computer Viruses and Malware. Springer International Publisher.
  USA.

Couglas J.D. (2003). The Backup Book: Disaster Recovery from Desktop Data Center.
  3rd Ed. Network Frontiers, LLC. US.

Davis A. (2014). Health Information Technology. 3rd Ed. Elsevier Health Science
  Publisher. USA.




                                         138
Practical rehearsal

Practical Questions with Expected Answers

Question 1 — Secure electronic filing (20 marks)

Task: Create an electronic filing system for twelve pharmaceutical-service documents. Use folders for Active Records, Completed Records and Addenda; use meaningful file names; restrict completed records to read-only; create a backup copy; and prepare a one-page note showing the security controls applied.

Expected answer / observable evidence
  1. Folder structure is created correctly and files are placed in the appropriate folders.
  2. File names are clear, consistent and support quick retrieval.
  3. Completed records are set to read-only or otherwise protected from unauthorised alteration.
  4. Appropriate access, password or encryption control is demonstrated or described.
  5. A backup copy is created in a separate location.
  6. The security note identifies access control, antivirus/firewall protection, backup and authorised printing or sharing.
5.1.2(c,d); 5.1.3(b,c)View facilitator source

Question 2 — Spreadsheet analysis and presentation (30 marks)

Task: Using the supplied monthly consumption and stock data, create a suitable graph and histogram, identify two trends and one pharmaceutical-service problem, prepare a one-page report and present the main findings in four slides.

Expected answer / observable evidence
  1. Data are entered and checked correctly.
  2. A correct graph is generated with title, axes and legend.
  3. A histogram is generated from the selected frequency data.
  4. At least two trends are accurately stated from the displayed data.
  5. The problem identified is supported by the trend, for example a possible stock-out when stock falls while consumption rises.
  6. The one-page report applies accuracy, completeness, conciseness, objectivity, clarity and formatting.
  7. The four slides communicate the main data, trend, problem and action clearly.
5.1.4(g); 5.1.5(c,d,f)View facilitator source

Question 3 — Search, invoice, dispensing and inventory (25 marks)

Task: Search for specified pharmaceutical information using the internet; record the source; then use the training application to prepare an electronic invoice, record one dispensing transaction and update the inventory balance after receipt and issue of stock.

Expected answer / observable evidence
  1. Search terms are entered correctly and refined when necessary.
  2. A relevant result is selected and its source is recorded.
  3. The electronic invoice contains correct parties, items, quantities, prices and totals.
  4. The dispensing transaction contains correct patient and medicine information and is saved.
  5. Receipt and issue transactions are recorded and the stock balance is updated accurately.
  6. All records are checked before final saving or submission.
5.2.2(d); 5.2.3(c)View facilitator source

Question 4 — HMIS report generation and analysed report (25 marks)

Task: Using the training HMIS/MTUHA database, select the correct organisation unit and period, generate a pharmaceutical report, identify one trend and one service problem, and prepare a brief evidence-based report with a recommended action.

Expected answer / observable evidence
  1. Authorised login and correct organisation unit or period are used.
  2. The required report is generated from the correct data set.
  3. The output is checked for completeness and accuracy.
  4. A valid trend is stated from the data.
  5. A pharmaceutical-service problem is correctly identified from the analysed information.
  6. The brief report includes period, findings, interpretation, problem and recommended action.
  7. The report is saved or exported and the user logs out.
Source map

Facilitator-Guide References

Assessment areaFacilitator Guide location
Electronic filing and data securitySession 1, pages 5–15 · Reveal exact source
Graphs, histograms and trendsSessions 3–5, pages 29–74 · Session 3 · Session 4 · Session 5
Report writing and presentationSession 6, pages 75–80 · Reveal exact source
Backup, viruses, antivirus and searchingSession 7, pages 82–97 · Reveal exact source
Electronic invoicing, dispensing and inventorySession 8, pages 100–107 · Reveal exact source
Importance of HMISSession 9, pages 108–113 · Reveal exact source
HMIS/MTUHA report generationSession 10, pages 115–130 · Reveal exact source
Analysed HMIS/MTUHA reportsSession 11, pages 132–137 · Reveal exact source
Pharmaceutical information in vertical programmesSession 12, pages 139–142 · Reveal exact source
Networking and disseminationSession 13, pages 144–147 · Reveal exact source
Document boundary: all explanatory notes are facilitator-guide-derived. The complete source sessions used for the seven written Related Tasks and eleven practical Related Tasks are included page by page; the original Facilitator Guide PDF is embedded for exact visual verification.

PST05209 Facilitator Guide

PST05209 Health Information Management · Complete Facilitator-Referenced End-of-Semester Notes and Answered Questions
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