Communication & Counselling Skills – 2. Effective communication skills-1
Read the complete lesson in an organized slide-by-slide format. This topic contains 14 learning sections from the source presentation.
LESSON CONTENTS — 14 SECTIONS
Definition of terms
Effective communication is the ability to convey information to another effectively and efficiently.
Effective communication skills refers to set of skills which enable a person to convey information effectively and efficiently.
October 19, 2022
2
Cont…
Effective communication skills include
Listening
Pay attention
Respect
Body language
Eye contact
The way you look, listen more and react to another person
October 19, 2022
3
Cont…
Pay attention to your voice tone
Be friendly
Active listening -empathetic listening
Be consistence -messaging
October 19, 2022
4
Cont…
Use normal language- speak clearly, efficiently, and politely
Be clear and concise
Say please and thank you
Make thing easy to them
October 19, 2022
5
Cont…
Anticipate with questions
Ask questions as needed
Pay attention to non-verbal communication
Paraphrase/summarize
October 19, 2022
6
Effective communication 7 Cs
Completeness – helps better decision –making
Conciseness- wordiness, briefly
Consideration – put the audience into consideration
October 19, 2022
7
Cont…
Clarity- explains on a specific message and goals
Concreteness- particular and clear
Courtesy (good manner) – shows sender’s expressions
Correctness – conformity to the truth or fact
October 19, 2022
8
NOTE
October 19, 2022
9
Good communication starts when the health worker sees the patient promptly and addresses the patient in a respectful manner.
In every culture there are distinctive ways of communicating, expressing feelings and dealing with difficult circumstances. It is important to convey respect of the culture.
Cont…
October 19, 2022
10
Ways of communication will vary according to age, social class, urban and rural setting and the health status of the patient.
Effective communication is not only needed for relaying information about care and treatment, it is critical to encourage patients to return for the next treatment visit.
Cont…
Surveys have shown that one of the main reasons for a patient stopping treatment is the attitude of the health worker.
Patients who stop treatment often report that the health worker was rude, hurried or seemed too busy to care.
Group assignment
October 19, 2022
12
NEW JOB VACANCY AT GLOBAL HEALTH CENTRE
POSITION
5 Clinical officers
POSITION SUMMARY
The clinical officer will participate in management of different clinical conditions to inpatient and outpatient, clients tracking and follow up tracing.
REQUIRED QUALIFICATIONS, KNOWLEDGE AND SKILLS
Ordinary diploma in clinical medicine from recognized institution with a minimum GPA of 3.5
At least one year of experience in a medical field
Good communication skills, diplomatic and culturally sensitive
Excellent command of Swahili and English languages, in written and oral communication
Experience in basic computer applications such as MS Word, Excel and Power.
Cont…
October 19, 2022
13
MODE OF APPLICATION
All application letters should be addressed to
THE HUMAN RESOURCE MANAGER,
GLOBAL HEALTH CENTRE,
P.O BOX 227,
DAR ES SALAAM.
Cont…
October 19, 2022
14
In a group of five to eight students;
Prepare an application letter for the clinical officer position
Prepare a detailed CV for the clinical officer position
Additional Study Notes
This section is separated from the source slides to make the lesson easier to revise.
Supplementary learning: Effective health communication requires attentive listening, clear language, appropriate non-verbal behaviour, empathy, respect, confidentiality and checking that the client has understood. Counselling should support informed decisions rather than forcing a choice.
Get These Notes as a Well-Formatted PDF
Want a clean PDF copy for easier revision, printing, or offline reading? Request the notes directly through WhatsApp.
