PST06102 Counselling and Guidance

NTA Level 6 • Semester 1 • PST06102 Types of Counselling and Guidance at VCT and PITC Counselling and Guidance • Source Session/Topic 11 Full source-text version: all educational wording from the extracted learning source is retained; only presenter/tutor metadata and web-layout noise are removed, while formatting is improved for readability. PST 06102 : Counselling and Guidance Session 11 : Types of Counseling and Guidance provided at VCT , and PITC 1 Learning tasks By the end of this session students are expected to be able to: Describe HIV Testing and Counseling Approaches in Tanzania Explain pre and post test counseling Explain prevention and disclosure counseling Describe bereavement counseling 2 HIV Testing and Counseling Approaches in Tanzania Different approaches to HIV testing and counseling exist in Tanzania as follow; Client-Initiated Counseling and Testing (VCT); client voluntarily makes the decision to learn his/her HIV status and seeks for counseling and testing services out of his/her own will for the purpose of prevention of HIV infection and personal life decision making Provider-Initiated HIV Testing and Counseling (PITC); HIV testing and counseling which is recommended by health care provider to person attending Health Care Facilities as standard component of medical care 3 Activity: Buzzing What are the types of counselling and guidance provided at CTC? 4 Pre and Post Test Counseling There are several types of counseling in relation to HIV Counselling and guidance. The essence of the different types of counseling and guidance is to provide guidance and counseling in different stages of HIV infection that the infected person and the relations go through. The types include: Pre-test counselling, post-test counselling, prevention counseling, bereavement counseling and disclosure Counseling 5 Pre-test counseling Pre-test counselling simply refers to counseling given to an individual prior to taking an HIV test. It is given to prepare the person for the HIV test and the implications of taking the test. Post Test Counselling Post test counseling simply refers to counselling given to an individual after an HIV test is conducted and is given irrespective of what the HIV test result is. The main goal is to help the client to understand and come to terms with his/her test results and to initiate adaptation to their seropositive or seronegative status. 6 Prevention and Disclosure Counselling Prevention Counselling Prevention counselling is similar to pre-test counseling as it provides an opportunity for the counsellor/client to negotiate and reinforce a plan to reduce or eliminate the risk of HIV transmission . Prevention counseling can also be given to relatives and significant others of an infected person so as to protect them from contacting the infection in the process of caring for the PLWHA . 7 Prevention and Disclosure Counselling Disclosure Counselling; Disclosure of HIV status is advocated to reduce stigma among PLWHA. Clients prepared emotionally for the outcome of disclosing, they are helped to identify who the disclosure might be affect (e.g. spouse, children) and to be aware of potential negative consequences . Health workers must ensure that there is adequate support and preparation before and after disclosing PLWHA may need support to disclose their status to loved ones and their loved ones may need support to cope with their feelings about the information. 8 Bereavement counselling Bereavement counseling Bereavement is a term that can be used to describe any event that includes loss, so this could mean losing a job or the death of someone you know. Bereavement can also be termed as grief . Bereavement in relation to HIV/AIDS could be grief over the loss of a dear one or grief upon learning one or a partner or a friend is HIV positive 9 Normal Grief Reactions The normal grief reactions can include: Feelings : This can be expressed in the form of shock, anger, Sadness, guilt, self reproach , loneliness, helplessness, hopelessness, depression, numbness and feelings of unreality Physical symptoms: Such as tightness in throat and chest, excessive sensitivity to noise , irritability, weakness, loss of appetite, insomnia, weight loss. Behavior : This can be manifested in the form of confusion, hallucination (seeing or hearing the deceased person), tearfulness, Absentmindedness, obsession to belongings of deceased person, irrational behavior 10 Potential Danger Signs in Grief Reactions When someone feels he/she is no longer of value as a person Behavior or personality changes that are inconsistent with clients normally behavior pattern . When client makes threats of self-destruction Excessive hostility Complete withdrawal and unwillingness to interact with other people Appearance of fleeing from reality 11 Stages of bereavement are; Denial : first reaction that people have to the loss of a loved one or a diagnosis of HIV, tend to deny and may withdraw from usual social contacts. Anger ; There is the stage of anger at self, loved one, God, the world, the HIV virus and the world in general. Questions such as ―Why me?‖, ―Why did it happen to him/her ?‘ are asked over and over again. Bargaining; At this stage the grieving person may make bargains with God, asking, "If I do such and such, will you take away the loss?", ―I promise I'll be a better person if ….‖ Hoping that the loss will disappear or magically be made right. 12 Depression; At this stage the person feels numb, although anger and sadness may remain underneath but the person feels tired and doesn‘t care any longer about what happens . A sense of hopelessness and helplessness washes over the person and leaves him or her unable to muster energy to do anything and everyday functioning may also be a problem. Acceptance ; At this stage there is a sense of resignation, when anger, sadness and mourning have tapered off. The person simply accepts the reality of the loss and lets‘ go, but memories still remain . It is not a pleasant feeling but rather a feeling of being ready for whatever may come. 13 Key Points There are several types of counseling in relation to HIV Counselling and guidance, The essence of the different types

NTA Level 6 • Semester 1 • PST06102 Pharmaceutical Personnel at CTC Counselling and Guidance • Source Session/Topic 12 Full source-text version: all educational wording from the extracted learning source is retained; only presenter/tutor metadata and web-layout noise are removed, while formatting is improved for readability. PST 06102 : Counselling and Guidance Session 12 : Pharmaceutical Personnel at CTC 1 Learning tasks By the end of this session students are expected to be able to: Explain concept of the role of pharmaceutical personnel at CTC List role of pharmaceutical personnel at CTC Explain role of pharmaceutical personnel at CTC Identify Steps for providing counselling and guidance to patients at CTC for medicinal use 2 Concept of the Role of Pharmaceutical Personnel at CTC Patient counseling and guidance about medications at CTC; involve providing medication information orally or in written form to the patients or their representative or providing proper directions of use, advice on side effects, storage, diet and life style modifications, it involves a one-to-one interaction between a pharmaceutical personnel and a patient or care giver. Pharmaceutical personnel and patient need to come to a common understanding about their respective roles and responsibilities. It may be necessary to clarify for patients that Pharmaceutical personnel have an appropriate and important role in providing education and counselling and patients should be encouraged to be active participants. Pharmaceutical personnel provide optimal management of medication for chronic diseases such as diabetes, asthma, hypertension, HIV/AIDS etc. The collaboration of healthcare professionals , such as physicians and Pharmaceutical personnel, can help to ensure that patients properly take their medications as prescribed and avoid any harmful effects 3 In addition to a current knowledge of pharmacotherapy, Pharmaceutical personnel need to have the knowledge and skills to provide Effective and accurate patient education and counseling. They should know about patients‘ cultures, especially health and illness beliefs, attitudes , and practices. They should be aware of patients‘ feelings toward the health system and views of their own roles and responsibilities for decision-making and for managing their care. 4 What are the roles of pharmaceutical personnel at CTC? 5 Role of Pharmaceutical Personnel at CTC Role of pharmaceutical personnel in the management of HIV/AIDS and related problems in the CTC are: Selecting and reviewing therapy i.e. general principles, resistance to antiretroviral drug , management of drug interaction, complementary or alternative medicines, general promotion and maintenance of health Tailoring treatment for specific populations i.e. women, pediatric patients, patients with comorbidity, patients with co-infections with hepatitis virus, marginalized patients groups, immigration and indigent population Counselling patients i.e. counseling and educating on adherence issues. Monitoring response to therapy i.e. managing adverse drug reaction and therapeutic drug monitoring and professional networking and collaborations 6 Role of Pharmaceutical Personnel at CTC 1. Selecting and reviewing therapy, General principles Pharmaceutical personnel working at CTC should be familiar with current treatment principles so that they can effectively manage and optimize pharmacotherapy for HIV infected individuals, they should also be familiar with recommendations on prophylaxis and treatment of opportunistic infections that occur in conjunction with HIV infection Resistance to Antiretroviral Drugs Resistance to antiretroviral is a major cause of treatment failure, it is therefore important for pharmaceutical personnel to understand the mechanisms of and factors contributing to development of drug resistance. 7 Pharmaceutical personnel at CTC can play an important role in preventing the development of drug resistance by ensuring selection of potent antiretroviral regimens; monitoring and reinforcing the need for strict adherence; screening for and managing drug–drug interactions; anticipating and effectively managing adverse effects, as a means to increase adherence ; providing appropriate education about the relationship between nonadherence and development of resistance aggressively managing treatment failure by switching therapy to prevent further accumulation of resistance mutations 8 Management of Drug Interactions Patients are now living longer and experiencing co-morbidities such as cardiovascular disease , hyperlipidemia, hypertension, diabetes mellitus, gastrointestinal conditions, osteoporosis , renal disease, and non–AIDS-related cancers, which may be manifestations of long-term toxic effects of the antiretroviral, increasing age, or the virus itself. Pharmaceutical personnel should be aware of the types and mechanisms of drug interactions if they are to manage such interactions effectively Interactions between antiretroviral and other drug classes have not been exhaustively elucidated , so pharmaceutical personnel at CTC need to be aware of the pharmacological and pharmacokinetic characteristics of specific agents to identify or predict potential drug interactions 9 Management of Drug Interactions Pharmaceutical personnel at CTC must utilize current sources of information to make an accurate assessment, in situations of suspected or potential drug interactions, close clinical, virological , and therapeutic drug monitoring is necessary. In some instances, dose adjustments may be beneficial in optimizing the clinical response, including viral suppression, other management options include altering dosing frequency or replacing one agent with another drug that has lower potential for interaction 10 Pharmaceutical Management cycle 11 Complementary or Alternative Medicine The concomitant use of CAM with antiretroviral is common, patients need to be reminded that , in contrast to conventional medications, the large majority of CAM products are not licensed and are not required to meet the standards for efficacy, safety, bioavailability, and stability that are required for conventional medications before they can be marketed, Herbal remedies are classified as dietary supplements, and manufacturers do not have to prove the safety and effectiveness of dietary supplements before marketing them. Pharmaceutical personnel can play a crucial role by providing reliable information about CAM to help patients who visit at CTC to understand the potential risks, benefits, and uncertainties regarding specific products of interest. When indicated, potential interventions include offering therapeutic alternatives, evaluating the risk of drug interactions, recommending therapeutic drug monitoring, and ensuring optimal adherence with combination antiretroviral therapy 12 General Promotion and Maintenance of Health With the evolution of HIV infection into a chronic manageable disease, patients who are receiving stable combination antiretroviral therapy may be seen less frequently. Pharmaceutical personnel, especially those practicing in ambulatory or community settings, can play a significant role in this aspect of

NTA Level 6 • Semester 1 • PST06102 Co-ordination of Health Workers at CTC Counselling and Guidance • Source Session/Topic 13 Full source-text version: all educational wording from the extracted learning source is retained; only presenter/tutor metadata and web-layout noise are removed, while formatting is improved for readability. PST 06102 : Counselling and Guidance Session 13: Co-ordination of Health Workers at CTC 1 Learning tasks At the end of this session, students are expected to be able to : Explain concept of the co-ordination of health workers at CTC Identify services provided by staff within CTC Explain impact of health care workers on HIV and AIDS Programmes at CTC 2 Concept of the Co-ordination of Health Workers at CTC Caring for HIV/AIDS patients requires health care workers (HCWs) to have good knowledge of the issues, cultural differences in HCWs, combined with professional ethics and personal beliefs, could also result in conflicting attitudes, leading to difficulties related to looking after people affected by HIV/AIDS For CTC services to function well, adequate and trained staff need to have clearly outlined roles and responsibilities, since HIV and AIDS is now a manageable chronic disease, the principles of chronic disease management must be followed. 3 Team approaches involving a patient, a family care giver and a healthcare team i.e. consisting of at least a triage nurse, a doctor and a treatment/adherence pharmaceutical personnel to ensure the building of an ongoing relationship between patient and the health care team for life-long care. Regularly scheduled visits minimize drug depletion at home; this is enabled by records that are easy to retrieve, and disciplined observance of appointment schedules. 4 Weekly CTC team meetings to discuss bottlenecks and case studies will help to build team spirit, while quarterly staff meetings between heads of relevant units involved in HIV care such as CTC, TB, VCT, PRCH, STI, HBC, Pharmacy, Laboratory and In-patient units will help to build better internal cooperation and patient referrals . Council Health Management Team (CHMT) members must conduct regular at least quarterly supportive supervision visits to assess efficiency and effectiveness of service delivery, and identify where mentoring by experts from supervising hospitals or health programmes should be put in place. 5 Activity: Buzzing What are the services provided by staff within CTC? 6 The National Standard Operating Procedures manual outlines the following services to be provided by available staff within CTC: Registration and appointments management; filling of CTC1 and CTC2 basic information; height, weight, Blood Pressure (BP), (Body Mass Index(BMI)), pulse rate and temperature Triage: assessment of immediate medical needs, TB screening questionnaire, support and referring the patient to the next relevant unit or staff at the CTC 7 Clinical management Patient ART preparedness and adherence counselling All elements of PHDP Data collection and management Referral management within the hospital, and with relevant institutions and community organizations 8 9 Impact of Health Care Workers on HIV and AIDS Programmesat CTC HIV and AIDS programmes have had a direct impact on health care workers (HCW) at CTC into; Recruitment of HCW at CTC Distribution and retention of HCW at CTC; Attrition of HCW at CTC 10 a. Recruitment of health workers at CTC Recruitment in this context includes all measures and processes used to prepare and deploy HCWs into the HIV and AIDS programmes; for instance, HCW like doctors, pharmaceutical personnel, nurses etc who shifted from their normal activities to HIV and AIDS programmes, they must effectively recruited into HIV and AIDS care. HIV and AIDS programmes create greater demand for HCWs, in response to which there have been efforts to recruit additional staff, including new cadres, the additional staff may be from the existing stock of HCWs, or could be from outside the system, depending on the country involved . 11 b . Distribution and retention of HCW at CTC; Exploring impact, opportunity and lessons from, HIV/AIDS service programmes on HCW distribution and retention There is specific HCW retention strategies including financial and non-financial incentives, in scale up for HIV and AIDS services Specific workplace challenges and wider issues in retaining health workers in the context of HIV/AIDS at CTCs especially in high burden countries are solved 12 Health worker get HIV/AIDS treatment and prevention programmes including infection prevention and control measure (IPC) and post exposure prophylaxis (PEP) HIV and AIDS drive deployment policies skills mix, task shifting and their relationship to the rest of the health system to improve distribution and retention HCW 13 c. Attrition of health workers at CTC Employment impact opportunity and lessons from, HIV and AIDS programme on HCW resignation, illness ,absenteeism, premature retirement, death and emigration all cause Attrition of health care workers at CTC AIDS/HIV treatment and prevention programme to HCW mitigate attrition of health care workers at CTC 14 Strategies to address higher demand for HIV and AIDS services resulting stress, frustration, burn-out hence there is a need to mitigate attrition of HCW HIV and AIDS driven improvement in working conditions and how they mitigate HCW attrition 15 Key points For CTC services to function well, adequate and trained staff, need to have clearly outlined roles and responsibilities, since HIV and AIDS is now a manageable chronic disease, the principles of chronic disease management must be followed. The National Standard Operating Procedures manual outlines the different services to be provided by available staff within CTC 16 Review questions What are the services provided by health workers at CTC? What are the impacts of health workers on HIV/AIDS programme ? 17 References Essengue M-S (2003) ‘ Assessment of human resources for scaling up HIV/AIDS/ART country programmes, ’ Duty travel report from site visits in Rwanda. Geneva: WHO, Department of Human Resources for Health. MOHSW (2009). Provider Initiated HIV Testing and Counselling: Trainer’s Manual. Dares Salaam, Tanzania: National AIDS Control Programme . Uebel KE, Nash J and Avalos A (2007) ‘ Caring for the Caregivers: Models of HIV/AIDS Care and Treatment Provision for Health Care Workers in Southern Africa,’ Journal of Infectious Diseases 196 (Supplement) : UNAIDS (2007)

NTA Level 6 • Semester 1 • PST06102 Adherence in Treatment Counselling and Guidance • Source Session/Topic 14 Full source-text version: all educational wording from the extracted learning source is retained; only presenter/tutor metadata and web-layout noise are removed, while formatting is improved for readability. PST 06102 : Counselling and Guidance Session 14: Adherence in the Treatment 1 Learning tasks At the end of this session, students are expected to be able to : Give Introduction to adherence in the treatment Describe difference between adherence, compliance and concordance in the treatment Describe importance of adherence in the treatment Explain reasons for non-adherence in the treatment Explain methods of improving adherence in the treatment 2 Activity: Buzzing What is adherence in the treatment? 3 Adherence in the treatment Adherence: is defined as the extent to which a patient takes medication in the way intended by a health care provider, This is include, patients taking all medications at the correct time, in the appropriate quantities and in line with additional instructions regarding food or drug interactions Medicines play an important role in medical care and effectiveness of treatment depends on both the efficacy of medication and patient adherence to the therapeutic regimen. 4 Adherence in the treatment …. Adherence to medication is essential to achieve the best possible pharmacotherapy outcomes. Evidence shows that non-adherence medications result in higher health care costs, longer hospitalization, and increased morbidity and mortality. 5 Adherence in the treatment … A medication is the most frequent intervention within healthcare systems worldwide. Achieving the best possible outcome of medication for the quality of life of patients should be the primary aim of all health professionals involved in the medication process, as well as carers and patients, depending on their abilities and capacities Adherence is a major issue for long term medication in chronic diseases, between 1/3 to ½ of medicines prescribed are not taken as intended, this affects: Patients’ health leading to decreased quality of life, complications, preventable hospitals admissions and mortality/morbidity 6 Adherence in the treatment …. Non-adherence in the society increased healthcare cost/government spending, untreated diseases expose the society to potential problems such as infectious diseases like TB/HIV, psychiatric diseases e.t.c Medication non adherence can be divided into four categories: Primary non adherence Secondary non adherence Unintentional non adherence Intentional non adherence 7 1. Primary non adherence : is when a patient does not fill an initial prescription; 2. Secondary non adherence : is when a patient does not refill a prescription on time. 3. non adherence : occurs when a patient simply forgets to take medication or is careless in some way as to miss a scheduled dose; 4. Intentional non adherence : is a decision of not taking the medication, and may be the most important aspect of non adherence that must be addressed, with some estimates showing that up to 80 percent of non adherence may be intentional 8 Differences between adherence, compliance and concordance In contrast, compliance and adherence relate to the medicine-taking behavior of the patient. Compliance and adherence can be estimated using prescription claims records, pharmacy dispensing data, validated survey instruments or electric pill counters, as well as direct measures such as serum drug levels However, the definition of concordance implied that the prescriber and patient should come to an agreement about the regimen that the patient will take 9 10 Important of Adherence in the Treatment Treatment adherence is generally regarded as an important factor in achieving optimal outcomes across many disease states. In the treatment of chronic disease like HIV, Cancer and tuberculosis, poor adherence to treatment has the potential to impact outcomes on multiple levels. The health system in where pharmaceutical personnel practices is integral to achieving the ultimate goal of improved patient health, because medication adherence is an important contributor to improved patient health, health care systems must evolve in a way that emphasizes its importance. 11 Therefore the importance of adherence in the treatment are: To decrease morbidity and mortality in the community and reduce health cost Help to improve effectiveness of medicines Strengthen relationship between patients and health workers Lessening number of hospitalities 12 Reasons for Non-adherence in the Treatment Medication non-adherence is a serious problem with possible life-threatening consequences. Patients frequently are unable to recognize their own adherence issues, especially for chronic medications Reasons for non-adherence to prescribed medicines are commonly divided into 5 intersecting categories; Patient variables. Treatment regimen. Disease characteristics. Patient provider relationship. Clinic setting 13 Patient Variables Sociodemographic factors i.e . age, gender, race/ethnicity, income, education, literacy, housing status, insurance status Psychosocial factors i.e . mental health, substance use, social climate and support, knowledge and attitudes about disease and its treatment. Common predictors of non-adherence include depression/psychiatric morbidity, active drug or alcohol use, stressful life events, lack of social support, and the inability to correctly identify the drug regimen or describe the relationship between adherence and drug resistance . 14 Treatment Regimen Factors related to the treatment regimen include: The number of pills prescribed, the complexity of the regimen ie . dosing frequency and food instructions, the specific type of medicines dispensed, the short- and long-term medication side effects. The complexity of the regimen and side effects caused by it are clearly associated with non-adherence, the impact of once-daily regimens on adherence behavior, amid great hope for a beneficial effect 15 Disease Characteristics Disease characteristics include the stage and duration of infection, associated opportunistic infections, and disease-related symptoms, there is a relationship between disease-related symptoms and non-adherence. 16 Patient-Provider Relationship Patient-provider relationship characteristics that may affect adherence include; The patient's overall satisfaction and trust in the provider and clinic staff, the patient's opinion of the provider's competence, the provider's willingness to include the patient in the decision-making processes The affective tone of the relationship ie . Warmth, openness and cooperation, the concordance of race/ethnicity between patient and provider and the adequacy of referrals . 17 Patient-Provider Relationship May affect adherence include; The patient's overall satisfaction and trust in the provider

NTA Level 6 • Semester 1 • PST06102 Compliance in Treatment Counselling and Guidance • Source Session/Topic 15 Full source-text version: all educational wording from the extracted learning source is retained; only presenter/tutor metadata and web-layout noise are removed, while formatting is improved for readability. PST 06102 : Counselling and Guidance Session 15 : Compliance in the Treatment 1 Learning tasks At the end of this session, students are expected to be able to : Give introduction to compliance in the treatment Describe importance of compliance in treatment Explain reasons for non-compliance in the treatment Explain methods of improving compliance Explain methods of assessing compliance 2 Activity: Buzzing What is compliance in the treatment ? 3 Compliance in Treatment Is filling up and complete an action or process and fulfilling the promise to a desirable, requested conditions specific to act in conformity. Compliance can mean ‘accord agreement of amicable relations that has conformity. Poor compliance to treatment of chronic diseases is a worldwide problem of striking magnitude., average of 50% in most diseases and excessive non-compliance accounts for a significant percent of admissions in patients with heart failure 4 The consequences of poor compliance to long-term therapies are poor health outcomes and increased health care costs, Increasing the effectiveness of compliance interventions may have a far greater impact on the health of the population than any improvement in specific medical treatments, a multidisciplinary approach towards compliance is needed 5 Types of patients based on the acceptance of diagnosis and treatment initiation, patients are categorized into four types Non compliers : those who do not accept diagnosis and need treatment. Partial compliers : those who accept diagnosis and treatment but cannot fulfill the recommended actions sufficiently to reach targeted improvements in their health. Over compliers : those who take recommended actions in excess of targeted improvements (these patients are rare). Adequate compliers : those who follow health advice adequately to improve or control their disorder 6 Importance of Compliance in Treatment Taking your medicine as prescribed or medication adherence is important for controlling chronic conditions, treating temporary conditions, and overall long-term health and well-being. A personal connection with your health-care provider or pharmaceutical personnel is an important part of medication compliance 7 F actors determined to have the most important effect on patient compliance with dispensed medications Understanding of medical directions Involvement in the Process Compliance reminders 8 Activity: Buzzing What are the reasons for non-compliance in the treatment? 9 Non-compliance in the Treatment Non-compliance, failure or refusal to comply, in medicine, the term non-compliance is commonly used in regard to a patient who does not take a prescribed medication or follow a prescribed course of treatment A person who demonstrates non-compliance is said to be non-compliant 10 Reasons for Non-compliance in the Treatment a. The nature of patient’s illness: Patients suffering from schizophrenia has high incidence of non-compliance, due to distorted reality & lack of insight do not recognize their illness and need for treatment, similarly in chronic disorders like hypertension, tuberculosis etc b. Therapeutic regime: Multiple drug therapy like 5-6 prescribed drugs taking at different timings ,taking tablets with same color, size and shape cause more confusion and skip doses also technical difficulty in using inhalers 11 c. Duration of treatment: Compliance is inversely proportional to duration of treatment, in a long term therapy, low compliance is observed as in bronchial asthma and hypertension d. Frequency : Increased frequency of drug administration causes more disruption of normal routine or work schedule, hence many patients forget or inconvenienced or embarrassed 12 E. Adverse events, Some patients are non-compliant due to adverse events. Some drugs like Anti-Hypertensive agents, Anti depressants or Anti psychotics cause sexual dysfunction which is frequently implicated for non compliance F. Taste of medication , Can be the cause for noncompliance especially in children. Failure to comprehend the importance of therapy, as patient has limited knowledge about the illness, become non compliant if beliefs and expectations are not met with, poor understanding of instructions also contributes to non compliance 13 G . Taste of medication, Can be the cause for noncompliance especially in children. Failure to comprehend the importance of therapy, as patient has limited knowledge about the illness, become non compliant if beliefs and expectations are not met with, poor understanding of instructions also contributes to non compliance 14 Other Non compliance to treatment Increased , or decreased sensitivity to drugs, Frequent change of prescriptions( prescription cascade), Living alone, Lack of social support system, Difficulty in opening the medication container that has flip off type of lid Going to pharmacist/chemist due to physical problems like (osteoarthritis) Cognitive impairment, Impaired mobility or dexterity, Swallowing problems, Financial issues like, Low income and high cost of medications, Everyday inconvenience in carrying and taking of medicines 15 Methods of Improving Compliance I nclude health education to increase retention of the regimen, self-monitoring of medication habits, tailoring medication taking to other daily habits and treatment contracts 16 O ther methods The patient can be supervised while taking the drug for example, during treatment in hospital, by parents giving medicines to their children, visitors giving drugs to relatives, and a district pharmaceutical personnel giving medicines to elderly people Single dose treatment eg syphilis, Improving the palatability of medicines by flavouring medicines for children Blister calendar packs for oral contraceptives or better blockers help p to remember to take the drug . 17 By simplifying therapeutic regimens, reducing the number of tablets and reducing the frequency of administration.. By educating the patient, patient education on the nature of their condition and the necessity and aims of treatment 18 Methods of Assessing Compliance Tablet counting Recording devices Measuring the concentration of the drug in body fluids Measuring the pharmacological effect Measuring a marker substance added to the drug 19 Key points Compliance: Is filing up and complete an action or process and fulfilling the promise to a desirable, requested conditions specific to act in conformity, Methods to improve compliance to medication include health education

NTA Level 6 • Semester 1 • PST06102 Counselling and Guidance – Complete Full Notes Complete educational source text in one page Completeness safeguard: this page keeps the complete educational module/source wording in one place so learning material is not lost when browsing topic by topic. Presenter/tutor metadata is intentionally excluded. COUNSELLING AND GUIDANCE SKILLS Introduction to Counselling and Guidance Complete learning session 1 / 20 Counselling and Guidance Skills Learning outcomes • Define Introduction to Counselling and Guidance. • Explain its main principles and classifications. • Apply the concept safely in pharmaceutical practice. • Recognise common errors and appropriate corrective action. 2 / 20 Counselling and Guidance Skills Why this topic matters • Counselling is a purposeful helping relationship that supports informed choices. • Confidentiality, respect and non-judgment build trust. • Correct understanding supports safe, effective and accountable practice. 3 / 20 Counselling and Guidance Skills Core definition • Introduction to Counselling and Guidance is studied as a structured concept within Counselling and Guidance Skills. • Counselling is a purposeful helping relationship that supports informed choices. • Use precise terms before attempting application or calculation. 4 / 20 Counselling and Guidance Skills Foundational principles • Confidentiality, respect and non-judgment build trust. • Active listening uses attention, reflection, clarification and summarising. • Each principle should be linked to a practical decision. 5 / 20 Counselling and Guidance Skills Key components • Counselling is a purposeful helping relationship that supports informed choices. • Active listening uses attention, reflection, clarification and summarising. • Open questions encourage clients to explore concerns and options. 6 / 20 Counselling and Guidance Skills Classification and organisation • Group the subject by function, structure, source, risk or stage as appropriate. • Use one classification system consistently. • State the feature that separates one category from another. 7 / 20 Counselling and Guidance Skills How the process works • Confidentiality, respect and non-judgment build trust. • Active listening uses attention, reflection, clarification and summarising. • Follow the sequence from input or cause to outcome. 8 / 20 Counselling and Guidance Skills Professional terminology • Distinguish related terms that are often confused. • Use names, units and abbreviations consistently. • Define technical words before using them in explanations. 9 / 20 Counselling and Guidance Skills Practical application • Open questions encourage clients to explore concerns and options. • Prepare the required materials, information or records before starting. • Complete each step in order and document important observations. 10 / 20 Counselling and Guidance Skills Quality requirements • Referral is necessary when needs exceed the counsellor’s competence. • Check identity, accuracy, completeness and fitness for purpose. • Record deviations and take corrective action promptly. 11 / 20 Counselling and Guidance Skills Safety and risk control • Identify hazards before beginning the task. • Use appropriate protective, ethical and legal safeguards. • Stop and refer when the situation exceeds competence or available resources. 12 / 20 Counselling and Guidance Skills Common errors • Using an incorrect definition, unit, category or sequence. • Skipping verification, documentation or a final reasonableness check. • Applying a general rule without considering the patient, material or research context. 13 / 20 Counselling and Guidance Skills Preventing avoidable mistakes • Use a written procedure or checklist. • Independently verify high-risk calculations and decisions. • Communicate unclear or abnormal findings before proceeding. 14 / 20 Counselling and Guidance Skills Worked application • Start with a clearly stated problem related to Introduction to Counselling and Guidance. • Select the correct principle from the earlier slides. • Show the decision or calculation step by step. • Confirm that the final answer is reasonable and professionally usable. 15 / 20 Counselling and Guidance Skills Practice scenario • A routine situation requires the learner to apply Introduction to Counselling and Guidance. • Identify the information that must be collected first. • Explain the safest action and the record that should be completed. 16 / 20 Counselling and Guidance Skills Decision points • What finding confirms that the chosen approach is suitable? • What warning sign requires correction, referral or further investigation? • What evidence must be documented to support the decision? 17 / 20 Counselling and Guidance Skills Connection to patient care • Accurate practice reduces preventable harm. • Clear communication helps patients and colleagues use information correctly. • Monitoring outcomes shows whether the intended benefit was achieved. 18 / 20 Counselling and Guidance Skills Session summary • Counselling is a purposeful helping relationship that supports informed choices. • Confidentiality, respect and non-judgment build trust. • Active listening uses attention, reflection, clarification and summarising. • Open questions encourage clients to explore concerns and options. • Referral is necessary when needs exceed the counsellor’s competence. 19 / 20 Counselling and Guidance Skills Self-check questions • Define Introduction to Counselling and Guidance in your own words. • List three important principles or components. • Describe one practical application and one common error. • Explain one quality or safety control. 20 / 20 PST 06102 : Counselling and Guidance Session 2: Principles of Counselling and Guidance 1 Learning tasks At the end of this session, students are expected to be able to : • Define principles of counseling and guidance • Explain principles of quality counseling • Identify principles of quality guidance • Explain the differences between guidance and counseling 2 Definition of Principles of counselling and guidance Principles are fundamental norms, rules, or values that represent what is desirable and positive for a person, group, organization, or community, which help in determining the rightfulness or wrongfulness of its actions. Principles are more basic than policy and objectives, and are meant to govern both. 3 Activity: Buzzing What are the principles of Quality Counselling 4 The principles of quality counseling The following are the principles of quality counseling Establish and maintain rapport with the client Assess the client's needs and personalize discussions accordingly Work with the client interactively to establish a plan Provide information that can be understood and retained by the client Confirm