Quality Control and Assurance in Relation to Preparation of Pharmaceutical Products – PST05207 Quality Assurance of Pharmaceutical Products
NTA Level 5 • Semester 2 • PST05207 Quality Control and Assurance in Relation to Preparation of Pharmaceutical Products Quality Assurance of Pharmaceutical Products • Source Session/Topic 7 Full source-text version: all educational wording from the extracted learning source is retained; only presenter/tutor metadata and web-layout noise are removed, while formatting is improved for readability. Session 7: Quality Control and Assurance in Relation to Preparation of Pharmaceutical Products Total Session Time: 120 minutes Prerequisites Learning Tasks By the end of this session students are expected to be able to: • Define quality • Outline the importance of quality in relation to preparation of pharmaceutical products • Define quality assurance • Define quality Control • QC/QA comparisons • List functions of quality control laboratory in relation to preparation of pharmaceutical products Resources Needed: • Flip charts, marker pens, and masking tape • Black/white board and chalk/whiteboard markers • LCD projector and computer SESSION OVERVIEW Activity/ Step Time Content Method 1 05 minutes Presentation Introduction, Learning Tasks 15 minutes Presentation 2 Definition of Quality Buzzing 10 Minutes Presentation 3 Importance of Quality 4 10 minutes Presentation Definition of Quality Control 15 minutes Presentation 5 Definition of Quality Assurance 20 minutes Presentation 6 QC/QA Comparisons Brain storming Functions of Quality Control Laboratory in Presentation Relation to Preparation of Pharmaceutical 7 35 minutes Products 8 05 minutes Presentation Key Points 9 05 minutes Presentation Evaluation 45 PST 05207 Quality Assurance of Pharmaceutical Products NTA Level 5 Semester 2 SESSION CONTENTS STEP 1: Presentation of Session Title and Learning Tasks (5 minutes) READ or ASK students to read the learning tasks and clarify ASK students if they have any questions before continuing. STEP 2: Definition of Quality (15 minutes) Activity: Buzzing (5minutes) ASK students to pair up and buzz on the following questions for 5 minutes • What is quality? ALLOW few pairs to respond and let other pairs add on points not mentioned WRITE their response on the flip chart/board CLARIFY and SUMMARIZE by using the content below The equipments used in facility based pharmaceutical preparation unit include the following • Quality is a set of inherent properties of a product, system or process fulfills requirements. (Customer satisfaction). The ability of a product or service to satisfy the specific customer needs. Achieved by conforming to established requirements and standards. Or alternatively quality can be defined as; Is the attribute or collection of attributes appropriate for intended use. Is the attribute or collection of attributes desirable for intended use? Quality = E2+C, EFFECTIVENESS – Meeting Customer Needs EFFICIENCY – Quantity of Resources used to meet needs COMPLIANCE – Meeting Regulatory Requirements. The typical dictionary definition of quality refers to the „„degree or grade of excellence‟‟; in this sense, quality is a relative measure of goodness. Defining quality as goodness is so General that it offers no operational content. How do we build an operational definition? The answer is, „„Adopt a customer focus.‟‟ Operationally, a quality product or service is one that meets or exceeds customer expectations? In effect, quality is customer satisfaction. ut what is meant by „„customer expectations‟‟? Customer expectations can be Described by quality attributes or by what are often referred to as „„dimensions of quality. ‟Thus, a quality product or service is one that meets or exceeds customer expectations on the following eight dimensions: 1. Performance 2. Aesthetics 3. Serviceability 46 PST 05207 Quality Assurance of Pharmaceutical Products NTA Level 5 Semester 2 4. Features 5. Reliability 6. Durability 7. Quality of conformance 8. Fitness for use The first four dimensions describe important quality attributes but are difficult to measure. Performance: refers to how consistently and how well a product functions. For services, the inseparability principle means that the service is performed in the presence of the customer. Thus, the performance dimension for services can be further defined by the attributes of responsiveness, assurance, and empathy. Responsiveness is simply the willingness to help customers and provide prompt, consistent service. Assurance refers to the knowledge and courtesy of employees and their ability to convey trust and confidence. Empathy means providing caring, individualized attention to customers. Aesthetics: is concerned with the appearance of tangible products (for example, style and beauty) as well as the appearance of the facilities, equipment, personnel, and communication materials associated with services. Serviceability: measures the ease of maintaining and/or repairing the product. Features (quality of design) refer to characteristics of a product that differentiate between functionally similar products. For example, the function of automobiles is to provide transportation. Yet, one auto may have a four-cylinder engine, a manual transmission, vinyl seats, room to seat four passengers comfortably, and front disk brakes; another may have a six-cylinder engine, an automatic transmission, leather seats, room to seat six passengers comfortably, and antilock brakes. Similarly, first class air travel and economy air travel reflect different design qualities. First-class air travel, for example, offers more leg room and more luxurious seats. Obviously, in both cases, the product features are different. Higher design quality is usually reflected in higher manufacturing costs and in higher selling prices. Quality of design helps a company determine its market. A market exists for the four-cylinder and the six-cylinder cars as well as economy air travel and first-class air travel. Reliability: is the probability that the product or service will perform its intended function for a specified length of time. Durability: is defined as the length of time a product functions. Quality of conformance: is a measure of how a product meets its specifications. For example, the specifications for a machined part may be a drilled hole that is three inches in diameter, plus or minus /8 inch. Parts falling within this range are defined as conforming parts. Fitness of use: is the suitability of the product for carrying out its advertised functions. If 47 PST 05207 Quality Assurance of Pharmaceutical Products NTA Level 5 Semester 2 there is a fundamental design flaw, the product may fail in the field even if it conforms to its specifications. Product recalls